RFT for the provision of a Queue Management System in the Department of Social Protection

Contract notice (2026-05-14)
Object
Scope of the procurement
Title: RFT for the provision of a Queue Management System in the Department of Social Protection
Short description: Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 3 900 000 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 3 900 000 EUR 💰
Description of the procurement: Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Aim of strategic procurement: Reduction of environmental impacts
As per RFT document
Approach to reducing environmental impacts: Other
Green Procurement Criteria: Other Green Public Procurement criteria
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 6 years
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services:
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-06-18 15:00:00 📅
Conditions for opening of tenders: 2026-06-18 15:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8128586
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 180 days
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-06-18 15:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8128586
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2026-06-02 15:00:00 📅

Contracting authority
Name and addresses
Name: Department of Social Protection_349
National registration number: 4000094U
Postal address: Áras Mhic Dhiarmada, Store Street,
Postal code: D01 WY03
Postal town: Dublin 1
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: projectoffice@welfare.ie 📧
Phone: 017043000 📞
URL: https://www.gov.ie/en/organisation/department-of-social-protection/ 🌏
Address of the buyer profile: https://www.gov.ie/en/organisation/department-of-social-protection/ 🌏
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
Social protection
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8128586 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8128586 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2026/S 094-339375 (2026-05-14)