Computer-related services

Shannon Development Co. Ltd.

Title attributed to the contract by the contracting authority: Request for EOI for the supply of a visitor management system. Shannon Heritage Ltd. is a wholly owned subsidiary of Shannon Development Co. Ltd. and currently operates four evening entertainments, seven day visitor attractions in the Shannon region. Evening entertainments, day visitor attractions, event days & catering (lunches, dinners) are the core businesses of Shannon Heritage and its mandate is to operate the venues on a commercially viable basis. Shannon Heritage has been operating evening entertainments and day visitor attractions in the Shannon Region since 1963. The business has grown to a total of 625 000 (approx) visitors between all of the attractions. Business comes from varying sources and Shannon Heritage pays either commissions, net rates or offers % levels of discounts for business produced. Advance Reservations/Sales orders are currently received in the following formats: — Call Centre (telephone sales), — Fax, — Walk-in customers, — Emails and website booking enquiries (www.shannonheritage.com), — Other Shannon Heritage attractions, — Tour Operator Series Bookings. Additional requirements — Web Sales. Currently we cannot sell on-line; the required system will need to address this form of sales in totality. Shannon Heritage requires a visitor management system to cater for booking requirements, advance reservations, real-time on line sales from inventory, admissions procedures, ticketing, invoicing & reconciliation for groups and individual visitors, catering for a range of visitor prices and products relevant to each individual attraction. The system will be used to store and retrieve information, and conduct transactions related to the overall Shannon Heritage businesses. It will be an integral part of the Shannon Heritage internal processes and existing systems and should be all encompassing for departments dependant on it, integrating with existing in-house and 3rd party internal systems. It should aid to deliver Shannon Heritage services as promised to our customers. Requirements of the system will include an integrated reservation system to create, book, manage, integrate and distribute multiple types of product inventory and associated rates/prices (Day visits, banquets, evening entertainments, lunch & catering bookings, one unit accommodation, activities and event tickets etc) from a single system including a customizable reservation process to include tour operator series bookings & allocations and search criteria Internet Booking Engine (B2B & possibly a phase 2 B2C) and call center bookings. — Manage information for customers holding full details (contacts, configurable pricing types i.e. such as per person rates, prices, commissions etc), including travel agent booking and commission tracking & tour operator credit and payment tracking, — Configurable files working with established security controls to manage capacity controls, availabilities and overbooking, for all locations, attractions, evening entertainments etc enabling staff to provide an immediate response to customer enquiries with accurate availability and information, — Configurable pricing databases storing pricing structures, such as per person, product associated, date parameterized, and provide for the pricing of custom built products changeable by predefined levels of security access, — Reservation functionality to include, capturing marketing information, generating promotional discounts, membership tools, audit trails, alerting tools (alert for deposit requirements, final numbers etc), user definable manifests for the effective on-site operation, allocation of audience participation roles to a single booking, customers special dietary or requirements, — Operational, accounting, management and affiliate tracking reports, — Admissions procedures to include, payments (possibly multiple forms), reconciliation of the booking process, end of day reconciliation of cash/credit, capturing customer data, issuing & collating special promotions & discount information, — Sales & marketing, operational and management reports, — Online payment processing. An overview of Evening Venues, Day Visitor Attractions and Shannon Heritage Products/ Venues has been included under additional information in Appendix 1 attached to the notice and can be located on the www.etenders.gov.ie site. An overall product matrix in also included under additional information in Appendix 2 attached to the notice and can be located on the www.etenders.gov.ie site.

The time limit for receipt of tenders was 2008-03-05. The procurement was published on 2008-02-06.

• • Shannon Development Co. Ltd.

• • Computer upgrade services › Computer expansion services

• • Éire/Ireland