Object Scope of the procurement
Title: 23/009 - Customer Experience Programme
23/009
Products/services: Customer survey services📦
Short description: 23/009 - Customer Experience Programme
Estimated value excluding VAT: EUR 1 500 000 💰
Information about lots
Tenders may be submitted for all lots
1️⃣ Scope of the procurement
Title: 23/009 - Lot 1 - Development of a Customer Experience Strategy
Title
Lot Identification Number: 1
Description
Additional products/services: Customer Relation Management software package📦
Additional products/services: Research and experimental development services📦
Additional products/services: Research and development consultancy services📦
Additional products/services: Research consultancy services📦
Additional products/services: Design and execution of research and development📦
Additional products/services: Market and economic research; polling and statistics📦
Additional products/services: Market research services📦
Additional products/services: Survey services📦
Additional products/services: Survey design services📦
Additional products/services: Survey conduction services📦
Additional products/services: Survey analysis services📦
Additional products/services: Performance review services📦
Additional products/services: Customer satisfaction survey📦
Additional products/services: Customer-care services📦
Place of performance: Éire/Ireland🏙️
Description of the procurement: Single Supplier Framework for the Development of a Customer Experience Strategy
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 500 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: Option to extend for a total maximum of 3 years
Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Description
Additional information:
“You must submit through the eTenders system before the deadline. The system will automatically lockdown at the exact time specified in the PQQ documents....”
Additional information
You must submit through the eTenders system before the deadline. The system will automatically lockdown at the exact time specified in the PQQ documents. Tenders that are not fully uploaded by the response deadline will not be accepted by the system. Please submit via the eTenders system not later than 12:00 hrs local time on 01/05/2023
Help Guides: www.etenders.gov.ie/system-user-guides
2️⃣ Scope of the procurement
Title: 23/009 - Lot 2 - Quantitative & Qualitative Research
Title
Lot Identification Number: 2
Description
Description of the procurement: Single Supplier Framework for Quantitative & Qualitative Research
Scope of the procurement
Estimated total value excluding VAT: EUR 1 500 000 💰
3️⃣ Scope of the procurement
Title: 23/009 - Lot 3 - Bespoke Ad Hoc Surveys
Title
Lot Identification Number: 3
Description
Description of the procurement: Single Supplier Framework for Bespoke Ad Hoc Surveys
Scope of the procurement
Estimated total value excluding VAT: EUR 1 500 000 💰
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: Refer to tender documents.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions for participation
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
“Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal...”
Legal form to be taken by the group of economic operators to whom the contract is to be awarded
Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal form in order to submit a request to participate, but may if the Contracting Entity considers it necessary to ensure that the contract is carried out to its satisfaction, be required to do so prior to award of the contract. The Contracting Entity also reserves the right to contract with each member of the group on the basis of joint and several liability, or with one member of the group as a main contractor with a number of sub-contractors or on any other basis as the Contracting Entity considers appropriate.
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Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Negotiated procedure with prior call for competition
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators
Description
Envisaged maximum number of participants to the framework agreement: 3
Administrative information
Time limit for receipt of tenders or requests to participate: 2023-05-01
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Languages in which tenders or requests to participate may be submitted: Irish 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 180
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: The High Court
Postal address: High Court Central Office, Four Courts, Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +35 318886000📞
E-mail: highcourtcentraloffice@courts.ie📧
URL: http://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and...”
Precise information on deadline(s) for review procedures
Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and in particular Regulation 7 and 10
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Source: OJS 2023/S 065-191709 (2023-03-28)
Additional information (2023-03-31)
Complementary information Original notice reference
Notice number in the OJ S: 2023/S 065-191709
Changes Text to be corrected in the original notice
Section number: VI.3
Empty old value
New value
Text:
“The fixed framework agreement period is to 2028 (5 years). The contracting entity has an option for extending the agreement for up to 3 years (1 year + 1...”
Text
The fixed framework agreement period is to 2028 (5 years). The contracting entity has an option for extending the agreement for up to 3 years (1 year + 1 year +1 year).
The estimated value of the agreement is between €1,356,000 and €2,167,000 excluding VAT during the entire period, depending on needs and budgetary resources, respectively.
The total values of the framework agreement (indicated in Section II.1.5) and Sections II.2.6) are an indicative non-binding spending estimate. The actual value of the framework agreement may differ and will be determined by actual business needs.
However, the maximum contract value is estimated to maximum €2,500,000 excluding VAT.
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Source: OJS 2023/S 068-203697 (2023-03-31)
Additional information (2023-04-11)
Changes Text to be corrected in the original notice
Section number: IV.2.2
Old value
Date: 2023-05-01 📅
Time: 12:00
New value
Date: 2023-05-02 📅
Time: 12:00
Source: OJS 2023/S 074-223833 (2023-04-11)