Provision of a Customer Relationship Management Solution for Tailte Éireann

Contract notice (2026-03-03)
Object
Scope of the procurement
Title: Provision of a Customer Relationship Management Solution for Tailte Éireann
Short description:
“The development, testing and Go Live of a new Customer Relationship Management system.”
Type of contract: Services
Products/services: Customer Relation Management software development services 📦
Estimated value excluding VAT: 950 000 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 950 000 EUR 💰
Description of the procurement:
“The development, testing and Go Live of a new Customer Relationship Management system.”
Type of contract: Services
Products/services: Customer Relation Management software development services 📦
Additional products/services: Customer Relation Management software package 📦
Computer-related services 📦
Software programming and consultancy services 📦
Software package and information systems 📦
Internet and intranet software development services 📦
Information systems 📦
Technical computer support services 📦
Computer support and consultancy services 📦
Computer support services 📦
Computer-related management services 📦
IT services: consulting, software development, Internet and support 📦
Green Procurement Criteria: National Green Public Procurement criteria
Main site or place of performance:
“Anywhere in the given country”
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 4 (YEAR)
The time frame below is expressed in number of years.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Customer Relation Management software package 📦
Computer-related services 📦
Software programming and consultancy services 📦
Software package and information systems 📦
Internet and intranet software development services 📦
Information systems 📦
Technical computer support services 📦
Computer support and consultancy services 📦
Computer support services 📦
Computer-related management services 📦
IT services: consulting, software development, Internet and support 📦

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-04-20 13:00:00 📅
Conditions for opening of tenders: 2026-04-21 00:00:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7592121
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 6
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-04-21 00:00:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7592121”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2026-04-13 13:00:00 📅

Contracting authority
Name and addresses
Name: Tailte Éireann
National registration number: IE4102063G
Postal address: Chancery Street
Postal code: D07 T652
Postal town: Dublin 7
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurement@tailte.ie 📧
Phone: 051303000 📞
URL: https://www.tailte.ie 🌏
Address of the buyer profile: https://www.tailte.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7592121 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7592121 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2026/S 044-151230 (2026-03-03)