CFT 3942 - Provision of a Digital Services Platform VERSION 2

Contract notice (2026-04-02)
Object
Scope of the procurement
Title: CFT 3942 - Provision of a Digital Services Platform VERSION 2
Short description:
“SDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient...”    Show more
Type of contract: Services
Products/services: Contact management software development services 📦
Estimated value excluding VAT: 5 000 000 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 5 000 000 EUR 💰
Description of the procurement:
“SDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient...”    Show more
Type of contract: Services
Products/services: Contact management software development services 📦
Aim of strategic procurement: Reduction of environmental impacts

“Tenderers must provide information to enable South Dublin County Council to assess their offer under this criterion covering considerations such as Green...”    Show more
Approach to reducing environmental impacts: The transition to a circular economy
Green Procurement Criteria: National Green Public Procurement criteria
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 120 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-05-04 16:00:00 📅
Conditions for opening of tenders: 2026-05-04 16:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7846698
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 12
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-05-04 16:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7846698”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2026-04-22 16:00:00 📅

Contracting authority
Name and addresses
Name: South Dublin County Council
National registration number: 9509808P
Postal address: County Hall, Tallaght, Dublin 24, D24 YNN5
Postal code: D24 YNN5
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurement@sdublincoco.ie 📧
Phone: +3531 4149320 📞
URL: https://www.sdcc.ie 🌏
Address of the buyer profile: https://www.sdcc.ie 🌏
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7846698 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7846698 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2026/S 066-232884 (2026-04-02)