CFT 3942 - Provision of a Digital Services Platform VERSION 2

Contract notice (2026-04-02)
Object
Scope of the procurement
Title: CFT 3942 - Provision of a Digital Services Platform VERSION 2
Short description:
“SDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient...”    Show more
Type of contract: services
Products/services: Contact management software development services 📦
Estimated value excluding VAT: 5 000 000 EUR 💰
Description
Description of the procurement:
“SDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient...”    Show more
Place of performance: Dublin 🏙️
Duration: 120 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-05-04 16:00:00 📅
Conditions for opening of tenders: 2026-05-04 16:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7846698
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 12

Contracting authority
Name and addresses
Name: South Dublin County Council
National registration number: 9509808P
Postal address: County Hall, Tallaght, Dublin 24, D24 YNN5
Postal code: D24 YNN5
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurement@sdublincoco.ie 📧
Phone: +3531 4149320 📞
URL: https://www.sdcc.ie 🌏
Address of the buyer profile: https://www.sdcc.ie 🌏
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7846698 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7846698 🌏

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2026/S 066-232884 (2026-04-02)