TENDER FOR THE PROVISION AND IMPLEMENTATION OF A BOOKING SYSTEM FOR TOURIST ATTRACTIONS

Discover Limerick DAC

Discover Limerick DAC is seeking a robust, user-friendly, and scalable booking system to manage reservations and ticketing at its visitor locations: King John’s Castle, Lough Gur, and Adare Heritage Centre. The system must enable independent site management while supporting cross-site selling, visitor traffic management, ticketing, events, and commercial activities. The selected vendor will provide an integrated booking solution that enhances visitor experiences, improves operational efficiency, and supports revenue growth. Key requirements include multi-channel sales (online, onsite, trade partners), API connectivity for reseller integration, reporting tools, customer relationship management (CRM), and support for gift vouchers and retail add-ons. The system must also be scalable to accommodate future sites and adaptable to industry needs, ensuring seamless implementation and long-term sustainability.

Deadline

The time limit for receipt of tenders was 2025-04-24. The procurement was published on 2025-03-19.

Who?

• Discover Limerick DAC

What?

Where?

• Aττική › Βόρειος Τομέας Αθηνών
• Eastern and Midland › Dublin
• Southern › South-West

Procurement history

Date	Document
2025-03-19	Contract notice

Contract notice (2025-03-19)
Object
Scope of the procurement
Title: Tender for the provision and implementation of a booking system for tourist attractions
Short description:
“Discover Limerick DAC is seeking a robust, user-friendly, and scalable booking system to manage reservations and ticketing at its visitor locations: King...”
Type of contract: Supplies
Products/services: Software package and information systems 📦
Estimated value excluding VAT: 30 000 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 30 000 EUR 💰
Description of the procurement:
“Discover Limerick DAC is seeking a robust, user-friendly, and scalable booking system to manage reservations and ticketing at its visitor locations: King...”
Type of contract: Supplies
Products/services: Software package and information systems 📦
Additional products/services:

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Approach to reducing environmental impacts: Other
Duration
Start date: 2025-08-05 📅
Title
Lot Identification Number: LOT-0001
Description
Place of performance: South-West 🏙️
Scope of the procurement
Additional products/services:

Show more (7)

Description
Country: Ireland 🇮🇪

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-04-24 12:00:00 📅
Conditions for opening of tenders: 2025-04-25 00:00:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5316554
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 6 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-04-25 00:00:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5316554”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅

Contracting authority
Name and addresses
Name: Discover Limerick DAC
National registration number: 716139
Postal code: v94tn32
Postal town: Limerick
Region: South-West 🏙️
Country: Ireland 🇮🇪
E-mail: emma.aherne@discoverlimerickdac.ie 📧
Phone: 0833182815 📞
Address of the buyer profile: www.etenders.gov.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Social protection
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5316554 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5316554 🌏
EU funds programme: Digital Europe Programme (2021/2027)
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures:
“As per tender document”
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 057-182532 (2025-03-19)

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