Discover Limerick DAC is seeking a robust, user-friendly, and scalable booking system to manage reservations and ticketing at its visitor locations: King Johnโs Castle, Lough Gur, and Adare Heritage Centre. The system must enable independent site management while supporting cross-site selling, visitor traffic management, ticketing, events, and commercial activities. The selected vendor will provide an integrated booking solution that enhances visitor experiences, improves operational efficiency, and supports revenue growth. Key requirements include multi-channel sales (online, onsite, trade partners), API connectivity for reseller integration, reporting tools, customer relationship management (CRM), and support for gift vouchers and retail add-ons. The system must also be scalable to accommodate future sites and adaptable to industry needs, ensuring seamless implementation and long-term sustainability.
Deadline
The time limit for receipt of tenders was 2025-04-24.
The procurement was published on 2025-03-19.
Contract notice (2025-03-19) Object Scope of the procurement
Title: Tender for the provision and implementation of a booking system for tourist attractions
Short description:
โDiscover Limerick DAC is seeking a robust, user-friendly, and scalable booking system to manage reservations and ticketing at its visitor locations: King...โ
Short description
Discover Limerick DAC is seeking a robust, user-friendly, and scalable booking system to manage reservations and ticketing at its visitor locations: King Johnโs Castle, Lough Gur, and Adare Heritage Centre. The system must enable independent site management while supporting cross-site selling, visitor traffic management, ticketing, events, and commercial activities. The selected vendor will provide an integrated booking solution that enhances visitor experiences, improves operational efficiency, and supports revenue growth. Key requirements include multi-channel sales (online, onsite, trade partners), API connectivity for reseller integration, reporting tools, customer relationship management (CRM), and support for gift vouchers and retail add-ons. The system must also be scalable to accommodate future sites and adaptable to industry needs, ensuring seamless implementation and long-term sustainability.
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Type of contract: Supplies
Products/services: Software package and information systems๐ฆ
Estimated value excluding VAT: 30 000 EUR ๐ฐ
Description
Description of the procurement:
โDiscover Limerick DAC is seeking a robust, user-friendly, and scalable booking system to manage reservations and ticketing at its visitor locations: King...โ
Description of the procurement
Discover Limerick DAC is seeking a robust, user-friendly, and scalable booking system to manage reservations and ticketing at its visitor locations: King Johnโs Castle, Lough Gur, and Adare Heritage Centre. The system must enable independent site management while supporting cross-site selling, visitor traffic management, ticketing, events, and commercial activities. The selected vendor will provide an integrated booking solution that enhances visitor experiences, improves operational efficiency, and supports revenue growth. Key requirements include multi-channel sales (online, onsite, trade partners), API connectivity for reseller integration, reporting tools, customer relationship management (CRM), and support for gift vouchers and retail add-ons. The system must also be scalable to accommodate future sites and adaptable to industry needs, ensuring seamless implementation and long-term sustainability.
Procedure Type of procedure
Open procedure โ Administrative information
Time limit for receipt of tenders or requests to participate: 2025-04-24 12:00:00 ๐
Conditions for opening of tenders: 2025-04-25 00:00:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5316554
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6
Complementary information Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie๐ง
Phone: +353 1 8886000๐ Review procedure
Precise information on deadline(s) for review procedures:
โAs per tender documentโ Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 057-182532 (2025-03-19)