Single Party Framework Agreement for the Provision of Services for a Managed Service Support Citrix Partner with Associated services for Dublin City Council

Short description

Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of a Partner for a Citrix Support Managed Service and associated services contract. DCC run and operate a variety of IT environments and platforms, however we are moving towards a more Microsoft Centred Operating Environment which may include a Microsoft Virtual Desktop Solution, over the lifetime of this contract so the number of Citrix users will decrease. This is a full manage service with proactive management of the entire Citrix infrastructure and associated hardware/software and services. This Single Party Framework Agreement will be established for a period of four years. An initial contract for the managed service will be for two years with an option to extend for an additional two years (one year at time, following satisfactory performance of the successful tenderer). Additional support contracts may be drawn down during the framework, at the sole discretion of Dublin City Council. . Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 5245718.

Description of the procurement

Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of a Partner for a Citrix Support Managed Service and associated services contract. DCC run and operate a variety of IT environments and platforms, however we are moving towards a more Microsoft Centred Operating Environment which may include a Microsoft Virtual Desktop Solution, over the lifetime of this contract so the number of Citrix users will decrease. This is a full manage service with proactive management of the entire Citrix infrastructure and associated hardware/software and services. This Single Party Framework Agreement will be established for a period of four years. An initial contract for the managed service will be for two years with an option to extend for an additional two years (one year at time, following satisfactory performance of the successful tenderer). Additional support contracts may be drawn down during the framework, at the sole discretion of Dublin City Council. . Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 5245718.

Additional information

1. Suppliers must register their interest on the Irish Government procurement opportunities portal www.etenders.gov.ie in order to be included on the mailing list for clarifications.
2. Please note that all information relating to attachments, including clarifications and changes, will be published on www.etenders.gov.ie only. Registration is free of charge. DCC will not accept responsibility for information relayed (or not relayed) via third parties.
3. Submission information:
• Submissions must be sent via the eTenders website (CfT ID: 5245718), online tender facility ONLY.
• Tenders submitted by any other means (including but not limited to by email, fax, post or hand delivery) will NOT be accepted
• Please note that the eTenders electronic tender facility closes at the stated date and time precisely. It is the responsibility of Applicants / Tenderers to use the tender facility correctly, which includes taking responsibility for the safe and timely delivery of the tender.
• Please ensure that you allow adequate time for uploading your documentation.
• Should you experience difficulty when uploading documents or have any queries regarding the tender submission, please contact eTenders directly via phone +353 818001459
Email irish-eproc-helpdesk@eurodyn.com or select ‘Contact Us’ on the home page.
• The Contracting Authority will not be responsible if an economic operator fails to upload their documentation or if the uploaded file(s) is/are corrupted and cannot be read by Dublin City Council.
• In order to facilitate assessment, Applicants / Tenderers are kindly requested to submit a single attachment inclusive of the completed questionnaire(s)/ tender(s) and all related appendices.
• In order to download all documents associated with a particular Call for Tender, Economic Operators must express an interest in the Call for Tender by associating a user from your organisation with the CfT.
4. Economic Operators should note the following when making their submission:
• In order to submit a document to the electronic tender facility you must first accept the agreement for a Call for Tender and confirm the validity of your user details.
• This will launch the online Tender Preparation Tool where you can create your tender online and prepare your tender response for submission.
• There is a maximum upload limit of 100MB per tender submission.
• After submitting a response, the response may be modified and re-submitted as many times as may be necessary until the CfT deadline has expired.
• The ‘Submit’ button will be disabled automatically upon the expiration of the response deadline.
5. All queries must be submitted through the messaging facility on www.etenders.gov.ie. Resource ID: 5245718, and must be in question format. Responses will be circulated to those that have registered an interest in this notice on www.etenders.gov.ie. The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 12 noon (Irish time) Wednesday 22nd April 2025 to enable issue of responses to all interested parties.
6. Refer to document 'Additional Information’ available to download from www.etenders.gov.ie using Resource ID 5245718for further information.