Request for Tenders for the provision of a Ticket Tracking System
Office of the Revenue Commissioners_366
This public procurement competition relates to the provision of a Ticket Tracking System and affiliate functionality to allow Revenue to modernise the internal handling of customer queries.
DeadlineThe time limit for receipt of tenders was 2025-08-13. The procurement was published on 2025-07-02.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- โข Software package and information systems
- โข IT services: consulting, software development, Internet and support โบ Data services
- โข Computer-related services โบ Computer-related management services
- โข Computer-related services โบ Computer-related professional services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-07-02 | Contract notice |
| 2026-04-28 | Contract award notice |
Contract notice (2025-07-02)
Object
Scope of the procurement
Title: Request for Tenders for the provision of a Ticket Tracking System
Short description:
โThis public procurement competition relates to the provision of a Ticket Tracking System and affiliate functionality to allow Revenue to modernise the...โ
Show more
Type of contract: Services
Products/services: Computer-related management services ๐ฆ
Estimated value excluding VAT: 7 500 000 EUR ๐ฐ
Description
Internal identifier: 0
Estimated value excluding VAT: 7 500 000 EUR ๐ฐ
Description of the procurement:
โThis public procurement competition relates to the provision of a Ticket Tracking System and affiliate functionality to allow Revenue to modernise the...โ
Show more
Type of contract: Services
Products/services: Computer-related management services ๐ฆ
Additional products/services: Computer-related services ๐ฆ
Data services ๐ฆ
Computer-related professional services ๐ฆ
Software package and information systems ๐ฆ
IT services: consulting, software development, Internet and support ๐ฆ
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration
Start date: 2025-11-03 ๐
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Computer-related services ๐ฆ
Data services ๐ฆ
Computer-related professional services ๐ฆ
Software package and information systems ๐ฆ
IT services: consulting, software development, Internet and support ๐ฆ
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-08-13 15:00:00 ๐
Conditions for opening of tenders: 2025-08-13 15:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6037855
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-08-13 15:30:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6037855โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Contracting authority
Name and addresses
Name: Office of the Revenue Commissioners_366
National registration number: 4000098F
Postal address: Dublin Castle
Postal code: D02 R940
Postal town: Dublin 2
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: publicprocurement@revenue.ie ๐ง
Phone: 35316354000 ๐
URL: https://www.revenue.ie ๐
Address of the buyer profile: https://www.revenue.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6037855 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6037855 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Review procedure
Precise information on deadline(s) for review procedures:
โ30 daysโ
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 126-436574 (2025-07-02)
Object
Scope of the procurement
Title: Request for Tenders for the provision of a Ticket Tracking System
Short description:
โThis public procurement competition relates to the provision of a Ticket Tracking System and affiliate functionality to allow Revenue to modernise the...โ
Type of contract: Services
Products/services: Computer-related management services ๐ฆ
Estimated value excluding VAT: 7 500 000 EUR ๐ฐ
Description
Internal identifier: 0
Estimated value excluding VAT: 7 500 000 EUR ๐ฐ
Description of the procurement:
โThis public procurement competition relates to the provision of a Ticket Tracking System and affiliate functionality to allow Revenue to modernise the...โ
Type of contract: Services
Products/services: Computer-related management services ๐ฆ
Additional products/services: Computer-related services ๐ฆ
Data services ๐ฆ
Computer-related professional services ๐ฆ
Software package and information systems ๐ฆ
IT services: consulting, software development, Internet and support ๐ฆ
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration
Start date: 2025-11-03 ๐
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Computer-related services ๐ฆ
Data services ๐ฆ
Computer-related professional services ๐ฆ
Software package and information systems ๐ฆ
IT services: consulting, software development, Internet and support ๐ฆ
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-08-13 15:00:00 ๐
Conditions for opening of tenders: 2025-08-13 15:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6037855
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-08-13 15:30:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6037855โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Contracting authority
Name and addresses
Name: Office of the Revenue Commissioners_366
National registration number: 4000098F
Postal address: Dublin Castle
Postal code: D02 R940
Postal town: Dublin 2
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: publicprocurement@revenue.ie ๐ง
Phone: 35316354000 ๐
URL: https://www.revenue.ie ๐
Address of the buyer profile: https://www.revenue.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6037855 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6037855 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Review procedure
Precise information on deadline(s) for review procedures:
โ30 daysโ
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 126-436574 (2025-07-02)
Contract award notice (2026-04-28)
Object
Scope of the procurement
Estimated value excluding VAT: 7 500 000 EUR ๐ฐ
Total value of the procurement (excluding VAT): 6 352 676 EUR ๐ฐ
Description
Estimated value excluding VAT: 7 500 000 EUR ๐ฐ
Duration: 96 (MONTH)
The time frame below is expressed in number of months.
Award criteria
Quality criterion (name): Meat
Award of contract
A contract/lot is awarded โ
Lot Identification Number: LOT-0001
Contract Number: 439795
Date of conclusion of the contract: 2026-04-17 ๐
Information about tenders
Number of tenders received: 3
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 6 352 676 EUR ๐ฐ
Tender identifier: 000127230
Identifier of lot or group of lots: LOT-0001
Name and address of the contractor
Name: Deloitte Ireland LLP
National registration number: NC001499
Postal address: Deloitte and Touche House
Postal code: D02 AY28
Postal town: Dublin 2
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: tenders@deloitte.ie ๐ง
Phone: 01 4172200 ๐
URL: www.deloitte.com/ie ๐
The organisation is a natural person โ
Size of the economic operator: Large
Contracting authority
Name and addresses
National registration number: 4000001F
Phone: 01000000 ๐
Complementary information
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Source: OJS 2026/S 083-295851 (2026-04-28)
Object
Scope of the procurement
Estimated value excluding VAT: 7 500 000 EUR ๐ฐ
Total value of the procurement (excluding VAT): 6 352 676 EUR ๐ฐ
Description
Estimated value excluding VAT: 7 500 000 EUR ๐ฐ
Duration: 96 (MONTH)
The time frame below is expressed in number of months.
Award criteria
Quality criterion (name): Meat
Award of contract
A contract/lot is awarded โ
Lot Identification Number: LOT-0001
Contract Number: 439795
Date of conclusion of the contract: 2026-04-17 ๐
Information about tenders
Number of tenders received: 3
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 6 352 676 EUR ๐ฐ
Tender identifier: 000127230
Identifier of lot or group of lots: LOT-0001
Name and address of the contractor
Name: Deloitte Ireland LLP
National registration number: NC001499
Postal address: Deloitte and Touche House
Postal code: D02 AY28
Postal town: Dublin 2
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: tenders@deloitte.ie ๐ง
Phone: 01 4172200 ๐
URL: www.deloitte.com/ie ๐
The organisation is a natural person โ
Size of the economic operator: Large
Contracting authority
Name and addresses
National registration number: 4000001F
Phone: 01000000 ๐
Complementary information
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Source: OJS 2026/S 083-295851 (2026-04-28)
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