Request for Tenders for the provision of a Ticket Tracking System

Contract notice (2025-07-02)
Object
Scope of the procurement
Title: Request for Tenders for the provision of a Ticket Tracking System
Short description:
“This public procurement competition relates to the provision of a Ticket Tracking System and affiliate functionality to allow Revenue to modernise the...”    Show more
Type of contract: services
Products/services: Computer-related management services 📦
Estimated value excluding VAT: 7 500 000 EUR 💰
Description
Description of the procurement:
“This public procurement competition relates to the provision of a Ticket Tracking System and affiliate functionality to allow Revenue to modernise the...”    Show more
Additional products/services: Computer-related services 📦
Additional products/services: Data services 📦
Additional products/services: Computer-related professional services 📦
Additional products/services: Software package and information systems 📦
Additional products/services: IT services: consulting, software development, Internet and support 📦
Place of performance: Dublin 🏙️
Duration
Start date: 2025-11-03 📅
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-08-13 15:00:00 📅
Conditions for opening of tenders: 2025-08-13 15:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6037855
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 6

Contracting authority
Name and addresses
Name: Office of the Revenue Commissioners_366
National registration number: 4000098F
Postal address: Dublin Castle
Postal code: D02 R940
Postal town: Dublin 2
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: publicprocurement@revenue.ie 📧
Phone: 35316354000 📞
URL: https://www.revenue.ie 🌏
Address of the buyer profile: https://www.revenue.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6037855 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6037855 🌏

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures:
“30 days”
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 126-436574 (2025-07-02)