Request for Tenders for the Provision of a Cloud-based organisational wide Case Management System (CMS)

Competition and Consumer Protection Commission (CCPC)

The Competition and Consumer Protection Commission (CCPC) seeks to establish a single-party framework agreement with a suitably qualified tenderer for the setup, design, configuration, development, testing, implementation and maintenance of a cloud-based organisational-wide Case Management System (โ€œCMSโ€). Once implemented successfully, the CCPC requires an end-to-end managed service to support the CMS. The system will track and manage all relevant workflows from start to end and must integrate easily to the existing Document Management and CRM systems. The CCPC expects the successful tenderer will leverage out-of-the-box functionalities as much as possible to meet the requirements (section 9) listed below and minimise customisation or third-party integrations.

Deadline

The time limit for receipt of tenders was 2025-09-19. The procurement was published on 2025-08-01.

Who? What? Where?
  • โ€ข Aฯ„ฯ„ฮนฮบฮฎ โ€บ ฮ’ฯŒฯฮตฮนฮฟฯ‚ ฮคฮฟฮผฮญฮฑฯ‚ ฮ‘ฮธฮทฮฝฯŽฮฝ
  • โ€ข Eastern and Midland โ€บ Dublin
Procurement history
Date Document
2025-08-01 Contract notice
Contract notice (2025-08-01)
Object
Scope of the procurement
Title: Request for Tenders for the Provision of a Cloud-based organisational wide Case Management System (CMS)
Short description:
โ€œThe Competition and Consumer Protection Commission (CCPC) seeks to establish a single-party framework agreement with a suitably qualified tenderer for the...โ€    Show more
Type of contract: Services
Products/services: Database software development services ๐Ÿ“ฆ
Estimated value excluding VAT: 3 750 000 EUR ๐Ÿ’ฐ
Description
Internal identifier: 0
Estimated value excluding VAT: 3 750 000 EUR ๐Ÿ’ฐ
Description of the procurement:
โ€œThe Competition and Consumer Protection Commission (CCPC) seeks to establish a single-party framework agreement with a suitably qualified tenderer for the...โ€    Show more
Type of contract: Services
Products/services: Database software development services ๐Ÿ“ฆ
Additional products/services: Database services ๐Ÿ“ฆ
IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Project management software package ๐Ÿ“ฆ
Software package and information systems ๐Ÿ“ฆ
System, storage and content management software package ๐Ÿ“ฆ
System management software package ๐Ÿ“ฆ
IT software package ๐Ÿ“ฆ
Development software package ๐Ÿ“ฆ
Programming services ๐Ÿ“ฆ
Software programming and consultancy services ๐Ÿ“ฆ
Programming services of packaged software products ๐Ÿ“ฆ
Programming services of systems and user software ๐Ÿ“ฆ
Programming services of application software ๐Ÿ“ฆ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Place of performance: Dublin ๐Ÿ™๏ธ
Duration: 6 (YEAR)
The time frame below is expressed in number of years.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Database services ๐Ÿ“ฆ
IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Project management software package ๐Ÿ“ฆ
Software package and information systems ๐Ÿ“ฆ
System, storage and content management software package ๐Ÿ“ฆ
System management software package ๐Ÿ“ฆ
IT software package ๐Ÿ“ฆ
Development software package ๐Ÿ“ฆ
Programming services ๐Ÿ“ฆ
Software programming and consultancy services ๐Ÿ“ฆ
Programming services of packaged software products ๐Ÿ“ฆ
Programming services of systems and user software ๐Ÿ“ฆ
Programming services of application software ๐Ÿ“ฆ

Procedure
Type of procedure
Open procedure โœ…
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-19 12:00:00 ๐Ÿ“…
Conditions for opening of tenders: 2025-09-19 12:30:00 ๐Ÿ“…
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6235890
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-09-19 12:30:00 ๐Ÿ“…
Place:
โ€œhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6235890โ€
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Electronic invoicing: Allowed
Electronic payment will be used โœ…
Deadline for requesting additional information: 2025-09-05 12:00:00 ๐Ÿ“…

Contracting authority
Name and addresses
Name: Competition and Consumer Protection Commission (CCPC)
National registration number: 0000
Postal address: Bloom House, Railway Street
Postal code: D01 C576
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: procurement@ccpc.ie ๐Ÿ“ง
Phone: 014025513 ๐Ÿ“ž
URL: https://www.ccpc.ie ๐ŸŒ
Address of the buyer profile: https://www.ccpc.ie ๐ŸŒ
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6235890 ๐ŸŒ
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6235890 ๐ŸŒ
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Source: OJS 2025/S 147-510176 (2025-08-01)