Provision of Service Design Services including Project Management, Training, Advisory Services

Dublin City Council

Dublin City Council is undertaking a comprehensive programme of organisational transformation aimed at enhancing service delivery and customer experience across its full range of services. As part of this effort, Dublin City Council is seeking professional service design and design thinking support to strengthen the capacity and impact of its Service Delivery Team. Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 7178354.

Deadline

The time limit for receipt of tenders was 2026-01-26. The procurement was published on 2025-12-15.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
  • โ€ข Aฯ„ฯ„ฮนฮบฮฎ โ€บ ฮ’ฯŒฯฮตฮนฮฟฯ‚ ฮคฮฟฮผฮญฮฑฯ‚ ฮ‘ฮธฮทฮฝฯŽฮฝ
  • โ€ข Eastern and Midland โ€บ Dublin
Procurement history
Date Document
2025-12-15 Contract notice
2026-01-19 Contract notice
2026-07-14 Contract award notice
Contract notice (2025-12-15)
Object
Scope of the procurement
Title: Provision of Service Design Services including Project Management, Training, Advisory Services
Short description:
Dublin City Council is undertaking a comprehensive programme of organisational transformation aimed at enhancing service delivery and customer experience across its full range of services. As part of this effort, Dublin City Council is seeking professional service design and design thinking support to strengthen the capacity and impact of its Service Delivery Team. Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 7178354.
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Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Estimated value excluding VAT: 950 000 EUR ๐Ÿ’ฐ
Description
Internal identifier: 0
Additional products/services: Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Place of performance: Dublin ๐Ÿ™๏ธ
Duration: 4 years
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure โœ…
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-01-26 12:00:00 ๐Ÿ“…
Conditions for opening of tenders: 2026-01-26 12:30:00 ๐Ÿ“…
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7178354
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 months
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โœ…
Maximum number of participants: 5
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-01-26 12:30:00 ๐Ÿ“…
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7178354
Electronic invoicing: Allowed
Electronic payment will be used โœ…
Deadline for requesting additional information: 2026-01-15 12:00:00 ๐Ÿ“…

Contracting authority
Name and addresses
Name: Dublin City Council
National registration number: Unknown
Postal address: Civic Offices, Wood Quay
Postal code: D08 RF3F
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: procurementunit@dublincity.ie ๐Ÿ“ง
Phone: 01 2224493 ๐Ÿ“ž
URL: https://www.dublincity.ie ๐ŸŒ
Address of the buyer profile: https://www.dublincity.ie ๐ŸŒ
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7178354 ๐ŸŒ
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7178354 ๐ŸŒ
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 242-834491 (2025-12-15)
Contract notice (2026-01-19)
Object
Scope of the procurement
Estimated value excluding VAT: 950 000 EUR ๐Ÿ’ฐ

Procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-02-03 17:00:00 ๐Ÿ“…
Conditions for opening of tenders: 2026-02-03 17:30:00 ๐Ÿ“…
Tendering terms
Opening date: 2026-02-03 17:30:00 ๐Ÿ“…

Changes
Other additional information
The closing date and time for tender submissions has been extended to Tuesday, 3rd February, 2026 @5pm (Irish Time)
Main reason for change: Information updated
Information about modifications
Version of the previous notice to be changed: 8d24695b-a2cc-4874-9ba1-19c53f93d023-01
Source: OJS 2026/S 014-043243 (2026-01-19)
Contract award notice (2026-07-14)
Object
Scope of the procurement
Estimated value excluding VAT: 950 000 EUR ๐Ÿ’ฐ
Maximum value of the framework agreements in this notice: 950 000 EUR ๐Ÿ’ฐ
Award criteria
Quality criterion (name): Quality of Approach and Methodology for Delivery of the Services 40%
Quality and Balance of Resources 20%
Contract Management 10%
Sustainability 5%
Cost criterion (name): Cost 25%

Award of contract
A contract/lot is awarded โœ…
Lot Identification Number: LOT-0001
Contract Number: 454482
Date of conclusion of the contract: 2026-07-01 ๐Ÿ“…
Information about tenders
Number of tenders received: 15
Information on value of the contract/lot (excluding VAT)
Maximum value of the framework agreement: 950 000 EUR ๐Ÿ’ฐ
The tender was ranked
Tender identifier: 000155309
Identifier of lot or group of lots: LOT-0001
Name and address of the contractor
Name: Context Studio Limited
National registration number: 639345
Postal address: The Digital Depot, Roe Lane, D08 TCV4
Postal code: D08 TCV4
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: info@contextstudio.ie ๐Ÿ“ง
Phone: 0866071087 ๐Ÿ“ž
URL: www.contextstudio.ie ๐ŸŒ
Size of the economic operator: Micro
Tender identifier: 000155388
Name: KPMG_3970
National registration number: not known
Postal code: D02
E-mail: ogptenders@kpmg.ie ๐Ÿ“ง
Phone: 01 410 1000 ๐Ÿ“ž
Size of the economic operator: Large
Tender identifier: 000155313
Name: Big Motive
National registration number: NI051892
Postal address: 2nd Floor, 64 Upper Church Lane
Postal code: BT14QL
Postal town: Belfast
Country: United Kingdom ๐Ÿ‡ฌ๐Ÿ‡ง
E-mail: ss@bigmotive.com ๐Ÿ“ง
Phone: 0044(0)28 9002 9918 ๐Ÿ“ž
URL: www.bigmotive.com ๐ŸŒ
Size of the economic operator: Small
Tender identifier: 000155246
Name: The4OC Ltd
Postal address: Studio D, The Taper Building, 175 Long Lane
Postal code: SE1 4GT
Postal town: London
E-mail: support@the4oc.com ๐Ÿ“ง
Phone: +442039653948 ๐Ÿ“ž
Size of the economic operator: Medium
Tender identifier: 000155403
Name: Humana Design Ltd
E-mail: gerry@humana.design ๐Ÿ“ง
Phone: 083 4333322 ๐Ÿ“ž

Contracting authority
Name and addresses
: 01 2222222 ๐Ÿ“ž
Source: OJS 2026/S 134-489683 (2026-07-14)