Provision of Service Design Services including Project Management, Training, Advisory Services

Contract notice (2025-12-15)
Object
Scope of the procurement
Title: Provision of Service Design Services including Project Management, Training, Advisory Services
Short description:
“Dublin City Council is undertaking a comprehensive programme of organisational transformation aimed at enhancing service delivery and customer experience...”    Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 950 000 EUR 💰
Description
Description of the procurement:
“Dublin City Council is undertaking a comprehensive programme of organisational transformation aimed at enhancing service delivery and customer experience...”    Show more
Additional products/services: Research and development services and related consultancy services 📦
Additional products/services: Design and execution of research and development 📦
Additional products/services: Education and training services 📦
Place of performance: Dublin 🏙️
Duration: 4 (YEAR)
The time frame below is expressed in number of years.
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-01-26 12:00:00 📅
Conditions for opening of tenders: 2026-01-26 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7178354
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 12
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅

Contracting authority
Name and addresses
Name: Dublin City Council
National registration number: Unknown
Postal address: Civic Offices, Wood Quay
Postal code: D08 RF3F
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurementunit@dublincity.ie 📧
Phone: 01 2224493 📞
URL: https://www.dublincity.ie 🌏
Address of the buyer profile: https://www.dublincity.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7178354 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7178354 🌏

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Source: OJS 2025/S 242-834491 (2025-12-15)