Provision of Service Design Services including Project Management, Training, Advisory Services
Dublin City Council
Dublin City Council is undertaking a comprehensive programme of organisational transformation aimed at enhancing service delivery and customer experience across its full range of services. As part of this effort, Dublin City Council is seeking professional service design and design thinking support to strengthen the capacity and impact of its Service Delivery Team. Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 7178354.
DeadlineThe time limit for receipt of tenders was 2026-01-26. The procurement was published on 2025-12-15.
Who? What?- โข Education and training services
- โข IT services: consulting, software development, Internet and support
- โข Research and development services and related consultancy services โบ Design and execution of research and development
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-12-15 | Contract notice |
| 2026-01-19 | Contract notice |
Contract notice (2025-12-15)
Object
Scope of the procurement
Title: Provision of Service Design Services including Project Management, Training, Advisory Services
Short description:
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support ๐ฆ
Estimated value excluding VAT: 950 000 EUR ๐ฐ
Description
Internal identifier:
Additional products/services:
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 4 years
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-01-26 12:00:00 ๐
Conditions for opening of tenders: 2026-01-26 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7178354
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 months
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โ
Maximum number of participants: 5
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-01-26 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7178354
Electronic invoicing: Allowed
Electronic payment will be used โ
Deadline for requesting additional information: 2026-01-15 12:00:00 ๐
Contracting authority
Name and addresses
Name: Dublin City Council
National registration number:
Postal address: Civic Offices, Wood Quay
Postal code: D08 RF3F
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurementunit@dublincity.ie ๐ง
Phone: 01 2224493 ๐
URL: https://www.dublincity.ie ๐
Address of the buyer profile: https://www.dublincity.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7178354 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7178354 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 242-834491 (2025-12-15)
Object
Scope of the procurement
Title: Provision of Service Design Services including Project Management, Training, Advisory Services
Short description:
Dublin City Council is undertaking a comprehensive programme of organisational transformation aimed at enhancing service delivery and customer experience across its full range of services. As part of this effort, Dublin City Council is seeking professional service design and design thinking support to strengthen the capacity and impact of its Service Delivery Team. Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 7178354.
Show more
Products/services: IT services: consulting, software development, Internet and support ๐ฆ
Estimated value excluding VAT: 950 000 EUR ๐ฐ
Description
Internal identifier:
0
Additional products/services:
Place of performance: Dublin ๐๏ธ
Duration: 4 years
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-01-26 12:00:00 ๐
Conditions for opening of tenders: 2026-01-26 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7178354
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 months
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โ
Maximum number of participants: 5
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-01-26 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7178354
Electronic invoicing: Allowed
Electronic payment will be used โ
Deadline for requesting additional information: 2026-01-15 12:00:00 ๐
Contracting authority
Name and addresses
Name: Dublin City Council
National registration number:
Unknown
Postal address: Civic Offices, Wood Quay
Postal code: D08 RF3F
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurementunit@dublincity.ie ๐ง
Phone: 01 2224493 ๐
URL: https://www.dublincity.ie ๐
Address of the buyer profile: https://www.dublincity.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7178354 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7178354 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 242-834491 (2025-12-15)
Contract notice (2026-01-19)
Object
Scope of the procurement
Estimated value excluding VAT: 950 000 EUR ๐ฐ
Procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-02-03 17:00:00 ๐
Conditions for opening of tenders: 2026-02-03 17:30:00 ๐
Tendering terms
Opening date: 2026-02-03 17:30:00 ๐
Changes
Other additional information
Information about modifications
Version of the previous notice to be changed: 8d24695b-a2cc-4874-9ba1-19c53f93d023-01
Source: OJS 2026/S 014-043243 (2026-01-19)
Object
Scope of the procurement
Estimated value excluding VAT: 950 000 EUR ๐ฐ
Procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-02-03 17:00:00 ๐
Conditions for opening of tenders: 2026-02-03 17:30:00 ๐
Tendering terms
Opening date: 2026-02-03 17:30:00 ๐
Changes
Other additional information
The closing date and time for tender submissions has been extended to Tuesday, 3rd February, 2026 @5pm (Irish Time)
Main reason for change: Information updated
Information about modifications
Version of the previous notice to be changed: 8d24695b-a2cc-4874-9ba1-19c53f93d023-01
Source: OJS 2026/S 014-043243 (2026-01-19)
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