Provision of Service Design Services including Project Management, Training, Advisory Services

Dublin City Council

Dublin City Council is undertaking a comprehensive programme of organisational transformation aimed at enhancing service delivery and customer experience across its full range of services. As part of this effort, Dublin City Council is seeking professional service design and design thinking support to strengthen the capacity and impact of its Service Delivery Team. Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 7178354.

Deadline

The time limit for receipt of tenders was 2026-01-26. The procurement was published on 2025-12-15.

Who? What? Where?
  • โ€ข Aฯ„ฯ„ฮนฮบฮฎ โ€บ ฮ’ฯŒฯฮตฮนฮฟฯ‚ ฮคฮฟฮผฮญฮฑฯ‚ ฮ‘ฮธฮทฮฝฯŽฮฝ
  • โ€ข Eastern and Midland โ€บ Dublin
Procurement history
Date Document
2025-12-15 Contract notice
2026-01-19 Contract notice
Contract notice (2025-12-15)
Object
Scope of the procurement
Title: Provision of Service Design Services including Project Management, Training, Advisory Services
Short description:
Dublin City Council is undertaking a comprehensive programme of organisational transformation aimed at enhancing service delivery and customer experience across its full range of services. As part of this effort, Dublin City Council is seeking professional service design and design thinking support to strengthen the capacity and impact of its Service Delivery Team. Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 7178354.
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Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Estimated value excluding VAT: 950 000 EUR ๐Ÿ’ฐ
Description
Internal identifier: 0
Additional products/services: Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Place of performance: Dublin ๐Ÿ™๏ธ
Duration: 4 years
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure โœ…
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-01-26 12:00:00 ๐Ÿ“…
Conditions for opening of tenders: 2026-01-26 12:30:00 ๐Ÿ“…
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7178354
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 months
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โœ…
Maximum number of participants: 5
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-01-26 12:30:00 ๐Ÿ“…
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7178354
Electronic invoicing: Allowed
Electronic payment will be used โœ…
Deadline for requesting additional information: 2026-01-15 12:00:00 ๐Ÿ“…

Contracting authority
Name and addresses
Name: Dublin City Council
National registration number: Unknown
Postal address: Civic Offices, Wood Quay
Postal code: D08 RF3F
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: procurementunit@dublincity.ie ๐Ÿ“ง
Phone: 01 2224493 ๐Ÿ“ž
URL: https://www.dublincity.ie ๐ŸŒ
Address of the buyer profile: https://www.dublincity.ie ๐ŸŒ
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7178354 ๐ŸŒ
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7178354 ๐ŸŒ
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 242-834491 (2025-12-15)
Contract notice (2026-01-19)
Object
Scope of the procurement
Estimated value excluding VAT: 950 000 EUR ๐Ÿ’ฐ

Procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-02-03 17:00:00 ๐Ÿ“…
Conditions for opening of tenders: 2026-02-03 17:30:00 ๐Ÿ“…
Tendering terms
Opening date: 2026-02-03 17:30:00 ๐Ÿ“…

Changes
Other additional information
The closing date and time for tender submissions has been extended to Tuesday, 3rd February, 2026 @5pm (Irish Time)
Main reason for change: Information updated
Information about modifications
Version of the previous notice to be changed: 8d24695b-a2cc-4874-9ba1-19c53f93d023-01
Source: OJS 2026/S 014-043243 (2026-01-19)