QI is issuing this Request for Tender (RFT) to appoint a single supplier for ICT Support Services. The selected contractor will ensure high-performing, highly available, and responsive ICT services with minimal downtime, supporting QQIโs operational and data security needs across its existing technology landscape. Tenderers must demonstrate a proven track record in delivering ICT support and maintenance to organisations of comparable scale, including public sector bodies, and for the technologies outlined in this tender. Estimated expenditure under the proposed contract is approximately โฌ4 million (excluding VAT) over the contract term and any potential extensions. This figure is indicative only and based on current and projected service usage. The scope includes support for QQIโs application services, infrastructure, CRM, web presence, database administration, and desktop support. The contractor will collaborate with QQIโs development team but will not be responsible for core application development. Remote support is permitted, and both Irish and international companies may tender. No minimum turnover is required, though insurance must be in place at contract signing. Evaluation will consider both organisational and personnel qualifications, with relevant public sector experience advantageous. QQI operates a dedicated support team and employs various monitoring and ITSM tools. The successful bidder will be granted access to existing systems and may propose integration solutions, subject to compatibility and data integrity requirements. Service levels are tracked via the ITSM tool, and first-contact Level 1 support is within scope. The contract will comply with current legislation, with sample agreements and confidentiality terms provided for signature upon award. QQI seeks a support contract covering key business services, with objectives focused on strong service management and high-quality support to maintain service availability and resolve user issues promptly within agreed SLAs.
Deadline
The time limit for receipt of tenders was 2025-12-04.
The procurement was published on 2025-10-23.
Contract notice (2025-10-23) Object Scope of the procurement
Title: ICT Support Services
Short description:
โQI is issuing this Request for Tender (RFT) to appoint a single supplier for ICT Support Services. The selected contractor will ensure high-performing,...โ
Short description
QI is issuing this Request for Tender (RFT) to appoint a single supplier for ICT Support Services. The selected contractor will ensure high-performing, highly available, and responsive ICT services with minimal downtime, supporting QQIโs operational and data security needs across its existing technology landscape. Tenderers must demonstrate a proven track record in delivering ICT support and maintenance to organisations of comparable scale, including public sector bodies, and for the technologies outlined in this tender. Estimated expenditure under the proposed contract is approximately โฌ4 million (excluding VAT) over the contract term and any potential extensions. This figure is indicative only and based on current and projected service usage. The scope includes support for QQIโs application services, infrastructure, CRM, web presence, database administration, and desktop support. The contractor will collaborate with QQIโs development team but will not be responsible for core application development. Remote support is permitted, and both Irish and international companies may tender. No minimum turnover is required, though insurance must be in place at contract signing. Evaluation will consider both organisational and personnel qualifications, with relevant public sector experience advantageous. QQI operates a dedicated support team and employs various monitoring and ITSM tools. The successful bidder will be granted access to existing systems and may propose integration solutions, subject to compatibility and data integrity requirements. Service levels are tracked via the ITSM tool, and first-contact Level 1 support is within scope. The contract will comply with current legislation, with sample agreements and confidentiality terms provided for signature upon award. QQI seeks a support contract covering key business services, with objectives focused on strong service management and high-quality support to maintain service availability and resolve user issues promptly within agreed SLAs.
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Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support๐ฆ
Estimated value excluding VAT: 4 000 000 EUR ๐ฐ
Description
Description of the procurement:
โQI is issuing this Request for Tender (RFT) to appoint a single supplier for ICT Support Services. The selected contractor will ensure high-performing,...โ
Description of the procurement
QI is issuing this Request for Tender (RFT) to appoint a single supplier for ICT Support Services. The selected contractor will ensure high-performing, highly available, and responsive ICT services with minimal downtime, supporting QQIโs operational and data security needs across its existing technology landscape. Tenderers must demonstrate a proven track record in delivering ICT support and maintenance to organisations of comparable scale, including public sector bodies, and for the technologies outlined in this tender. Estimated expenditure under the proposed contract is approximately โฌ4 million (excluding VAT) over the contract term and any potential extensions. This figure is indicative only and based on current and projected service usage. The scope includes support for QQIโs application services, infrastructure, CRM, web presence, database administration, and desktop support. The contractor will collaborate with QQIโs development team but will not be responsible for core application development. Remote support is permitted, and both Irish and international companies may tender. No minimum turnover is required, though insurance must be in place at contract signing. Evaluation will consider both organisational and personnel qualifications, with relevant public sector experience advantageous. QQI operates a dedicated support team and employs various monitoring and ITSM tools. The successful bidder will be granted access to existing systems and may propose integration solutions, subject to compatibility and data integrity requirements. Service levels are tracked via the ITSM tool, and first-contact Level 1 support is within scope. The contract will comply with current legislation, with sample agreements and confidentiality terms provided for signature upon award. QQI seeks a support contract covering key business services, with objectives focused on strong service management and high-quality support to maintain service availability and resolve user issues promptly within agreed SLAs.
Procedure Type of procedure
Open procedure โ Administrative information
Time limit for receipt of tenders or requests to participate: 2025-12-04 13:00:00 ๐
Conditions for opening of tenders: 2025-12-05 00:00:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6849431
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6
Complementary information Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie๐ง
Phone: +353 1 8886000๐ Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie๐ง
Phone: +353 1 8886000๐ Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Source: OJS 2025/S 206-707136 (2025-10-23)