Galway City Council - Digital Services and Customer Relationship Management Platform

Contract notice (2025-01-31)
Object
Scope of the procurement
Title: Galway City Council - Digital Services and Customer Relationship Management Platform
Short description:
“The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile...”    Show more
Type of contract: Services
Products/services: Customer Relation Management software development services 📦
Estimated value excluding VAT: 600 000 EUR 💰
Description
Description of the procurement:
“The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile...”    Show more
Additional products/services: Software support services 📦
Additional products/services: Software consultancy services 📦
Additional products/services: Software development services 📦
Place of performance: A Coruña 🏙️
Duration
Start date: 2025-04-01 📅
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-03-03 12:00:00 📅
Conditions for opening of tenders: 2025-03-03 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5001404
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 180

Contracting authority
Name and addresses
Name: Galway City Council
National registration number: 0022193N
Postal address: Galway City Council
Postal code: H91 X4K8
Postal town: Galway
Region: A Coruña 🏙️
Country: Ireland 🇮🇪
E-mail: james.murphy@galwaycity.ie 📧
Phone: 091536400 📞
Address of the buyer profile: www.etenders.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5001404 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5001404 🌏

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: Galway City Council
National registration number: 0022193N
Postal address: Galway City Council
Postal code: H91 X4K8
Postal town: Galway
Region: A Coruña 🏙️
Country: Ireland 🇮🇪
E-mail: james.murphy@galwaycity.ie 📧
Phone: 091536400 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 024-075064 (2025-01-31)