Customer Accessibility Solution

Contract notice (2025-05-19)
Object
Scope of the procurement
Title: Customer Accessibility Solution
Short description:
“Customer Accessibility Solution”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Description
Description of the procurement:
“Customer Accessibility Solution”
Additional products/services: Software package and information systems 📦
Additional products/services: Programming services of application software 📦
Additional products/services: Programming services of packaged software products 📦
Additional products/services: Scheduling software development services 📦
Place of performance: Dublin 🏙️
Duration: 5 (YEAR)
The time frame below is expressed in number of years.
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Negotiated procedure with prior call for competition ✅
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-06-23 12:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️

Legal, economic, financial and technical information
Conditions for participation
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
“Please refer to the Procurement Documents”
Conditions related to the contract
Contract performance conditions:
“Please refer to the Procurement Documents”

Contracting authority
Name and addresses
Name: Iarnród Eireann-Irish Rail
National registration number: 119571
Postal address: Inchicore
Postal code: Dublin 8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: tbc@irishrail.ie 📧
Phone: 017033605 📞
URL: https://www.irishrail.ie 🌏
Address of the buyer profile: https://www.irishrail.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Railway services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5695856 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5695856 🌏

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures:
“Please refer to the Procurement Documents”
Source: OJS 2025/S 096-322941 (2025-05-19)