CFT for the provision of CRM Support Services

Contract notice (2025-11-28)
Object
Scope of the procurement
Title: CFT for the provision of CRM Support Services
Short description:
“The Services comprise of the ongoing operation, support and maintenance of the MS Dynamics-based IEFAS CRM system including: Management and operation of the...”    Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 1 400 000 EUR 💰
Description
Description of the procurement:
“The Services comprise of the ongoing operation, support and maintenance of the MS Dynamics-based IEFAS CRM system including: Management and operation of the...”    Show more
Additional products/services: Computer-related management services 📦
Additional products/services: Computer support services 📦
Additional products/services: Computer support and consultancy services 📦
Additional products/services: Technical computer support services 📦
Additional products/services: Computer-related services 📦
Duration: 84 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-01-19 12:00:00 📅
Conditions for opening of tenders: 2026-01-19 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7099493
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 180

Contracting authority
Name and addresses
Name: Department of Further and Higher Education Research Innovation and Science
National registration number: IR9918912I
Postal address: 52 St. Stephen's Green
Postal code: D02 DR67
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurementdfheris@dfheris.gov.ie 📧
Phone: 35301889 6400 📞
URL: https://www.gov.ie/dfheris 🌏
Address of the buyer profile: https://www.gov.ie/dfheris 🌏
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
Education
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7099493 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7099493 🌏

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Source: OJS 2025/S 232-797965 (2025-11-28)