CFT for the provision of CRM Support Services
Department of Further and Higher Education Research Innovation and Science
The Services comprise of the ongoing operation, support and maintenance of the MS Dynamics-based IEFAS CRM system including: Management and operation of the cloud hosting service Support and maintenance of the technical platform Support and maintenance of the IEFAS application in person where required Providing training and development services in person where required
DeadlineThe time limit for receipt of tenders was 2026-01-19. The procurement was published on 2025-11-28.
Who? What?- โข Computer support services โบ Technical computer support services
- โข Computer-related services โบ Computer-related management services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-11-28 | Contract notice |
Contract notice (2025-11-28)
Object
Scope of the procurement
Title: CFT for the provision of CRM Support Services
Short description:
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support ๐ฆ
Estimated value excluding VAT: 1 400 000 EUR ๐ฐ
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier:
Additional products/services:
Country: Ireland ๐ฎ๐ช
Duration: 84 months
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-01-19 12:00:00 ๐
Conditions for opening of tenders: 2026-01-19 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7099493
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 180 days
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-01-19 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7099493
Electronic invoicing: Allowed
Electronic payment will be used โ
Deadline for requesting additional information: 2026-01-12 17:00:00 ๐
Contracting authority
Name and addresses
Name: Department of Further and Higher Education Research Innovation and Science
National registration number:
Postal address: 52 St. Stephen's Green
Postal code: D02 DR67
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurementdfheris@dfheris.gov.ie ๐ง
Phone: 35301889 6400 ๐
URL: https://www.gov.ie/dfheris ๐
Address of the buyer profile: https://www.gov.ie/dfheris ๐
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
Education
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7099493 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7099493 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 232-797965 (2025-11-28)
Object
Scope of the procurement
Title: CFT for the provision of CRM Support Services
Short description:
The Services comprise of the ongoing operation, support and maintenance of the MS Dynamics-based IEFAS CRM system including: Management and operation of the cloud hosting service Support and maintenance of the technical platform Support and maintenance of the IEFAS application in person where required Providing training and development services in person where required
Show more
Products/services: IT services: consulting, software development, Internet and support ๐ฆ
Estimated value excluding VAT: 1 400 000 EUR ๐ฐ
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier:
0
Additional products/services:
Duration: 84 months
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-01-19 12:00:00 ๐
Conditions for opening of tenders: 2026-01-19 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7099493
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 180 days
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-01-19 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7099493
Electronic invoicing: Allowed
Electronic payment will be used โ
Deadline for requesting additional information: 2026-01-12 17:00:00 ๐
Contracting authority
Name and addresses
Name: Department of Further and Higher Education Research Innovation and Science
National registration number:
IR9918912I
Postal address: 52 St. Stephen's Green
Postal code: D02 DR67
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurementdfheris@dfheris.gov.ie ๐ง
Phone: 35301889 6400 ๐
URL: https://www.gov.ie/dfheris ๐
Address of the buyer profile: https://www.gov.ie/dfheris ๐
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
Education
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7099493 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7099493 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 232-797965 (2025-11-28)
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