CFT 3843 - Provision of a Digital Services Platform
South Dublin County Council
SDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient and effective system capable of handling the increasing volume and complexity of customer requests.
DeadlineThe time limit for receipt of tenders was 2025-09-25. The procurement was published on 2025-08-26.
Who? What?- โข Document creation, drawing, imaging, scheduling and productivity software development services โบ Scheduling and productivity software development services โบ Contact management software development services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-08-26 | Contract notice |
Contract notice (2025-08-26)
Object
Scope of the procurement
Title: CFT 3843 - Provision of a Digital Services Platform
Short description:
โSDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient...โ
Show more
Type of contract: Services
Products/services: Contact management software development services ๐ฆ
Estimated value excluding VAT: 5 000 000 EUR ๐ฐ
Description
Internal identifier: 0
Estimated value excluding VAT: 5 000 000 EUR ๐ฐ
Description of the procurement:
โSDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient...โ
Show more
Type of contract: Services
Products/services: Contact management software development services ๐ฆ
Aim of strategic procurement: Reduction of environmental impacts
โTenderers should provide information to enable South Dublin County Council to assess their offer under this criterion covering considerations such as Green...โ
Show more
Approach to reducing environmental impacts: The transition to a circular economy
Green Procurement Criteria: National Green Public Procurement criteria
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 10 (YEAR)
The time frame below is expressed in number of years.
Title
Lot Identification Number: LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-25 16:00:00 ๐
Conditions for opening of tenders: 2025-09-25 16:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6385319
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-09-25 16:30:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6385319โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Required
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-09-12 16:00:00 ๐
Contracting authority
Name and addresses
Name: South Dublin County Council
National registration number: 9509808P
Postal address: County Hall, Tallaght, Dublin 24, D24 YNN5
Postal code: D24 YNN5
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurement@sdublincoco.ie ๐ง
Phone: +3531 4149320 ๐
URL: https://www.sdcc.ie ๐
Address of the buyer profile: https://www.sdcc.ie ๐
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6385319 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6385319 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Review procedure
Precise information on deadline(s) for review procedures:
โIn accordance with the European Communities (Public Authorities' Contracts) (Review Procedures) Regulations2010 and the European Communities (Public...โ
Show more
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 164-561623 (2025-08-26)
Object
Scope of the procurement
Title: CFT 3843 - Provision of a Digital Services Platform
Short description:
โSDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient...โ
Type of contract: Services
Products/services: Contact management software development services ๐ฆ
Estimated value excluding VAT: 5 000 000 EUR ๐ฐ
Description
Internal identifier: 0
Estimated value excluding VAT: 5 000 000 EUR ๐ฐ
Description of the procurement:
โSDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient...โ
Type of contract: Services
Products/services: Contact management software development services ๐ฆ
Aim of strategic procurement: Reduction of environmental impacts
โTenderers should provide information to enable South Dublin County Council to assess their offer under this criterion covering considerations such as Green...โ
Approach to reducing environmental impacts: The transition to a circular economy
Green Procurement Criteria: National Green Public Procurement criteria
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 10 (YEAR)
The time frame below is expressed in number of years.
Title
Lot Identification Number: LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-25 16:00:00 ๐
Conditions for opening of tenders: 2025-09-25 16:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6385319
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-09-25 16:30:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6385319โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Required
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-09-12 16:00:00 ๐
Contracting authority
Name and addresses
Name: South Dublin County Council
National registration number: 9509808P
Postal address: County Hall, Tallaght, Dublin 24, D24 YNN5
Postal code: D24 YNN5
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurement@sdublincoco.ie ๐ง
Phone: +3531 4149320 ๐
URL: https://www.sdcc.ie ๐
Address of the buyer profile: https://www.sdcc.ie ๐
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6385319 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6385319 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Review procedure
Precise information on deadline(s) for review procedures:
โIn accordance with the European Communities (Public Authorities' Contracts) (Review Procedures) Regulations2010 and the European Communities (Public...โ
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 164-561623 (2025-08-26)
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