The provision of ICT Support and Managed Services

Housing Finance Agency Plc

The HFA has adopted a cloud-first strategy and at this point, has a hybrid on-premise (Microsoft Active Directory) and public-cloud (Azure Active Directory / Entra AD) infrastructure. Also, some specialist applications are delivered as pure SaaS solutions. Going forward, cloud-based SaaS, PaaS, and IaaS services will be the preferred direction, as opposed to building or hosting solutions on-premise. The ICT Infrastructure is deemed extremely critical to the successful business operations at the HFA. The HFA’s ICT team provides first level support for this infrastructure. Second level support and vendor escalation are currently outsourced to a number of MSPs. Over time, MSP services have overlapped, and the HFA have outgrown the incumbent MSPs . As a result of this CfT, the HFA is aiming to appoint a single MSP to provide an end-to-end managed service focusing on Microsoft cloud services.

Deadline

The time limit for receipt of tenders was 2024-07-16. The procurement was published on 2024-06-11.

Who? What? Where?
Procurement history
Date Document
2024-06-11 Contract notice
Contract notice (2024-06-11)
Object
Scope of the procurement
Title: The provision of ICT Support and Managed Services
Short description:
“The HFA has adopted a cloud-first strategy and at this point, has a hybrid on-premise (Microsoft Active Directory) and public-cloud (Azure Active Directory...”    Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 350 000 EUR 💰
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: 0
Estimated value excluding VAT: 350 000 EUR 💰
Description of the procurement:
“The HFA has adopted a cloud-first strategy and at this point, has a hybrid on-premise (Microsoft Active Directory) and public-cloud (Azure Active Directory...”    Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Hardware consultancy services 📦
Software programming and consultancy services 📦
Data services 📦
Internet services 📦
Computer-related services 📦
Computer support and consultancy services 📦
Computer network services 📦
Computer audit and testing services 📦
Computer back-up and catalogue conversion services 📦
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Hardware consultancy services 📦
Software programming and consultancy services 📦
Data services 📦
Internet services 📦
Computer-related services 📦
Computer support and consultancy services 📦
Computer network services 📦
Computer audit and testing services 📦
Computer back-up and catalogue conversion services 📦

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-07-16 12:00:00 📅
Conditions for opening of tenders: 2024-07-16 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3762726
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-07-16 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3762726”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic payment will be used ✅

Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: nati-ground

Contracting authority
Name and addresses
Name: Housing Finance Agency plc
National registration number: Housing Finance Agency
Postal address: 46 St Stephens Green, Dublin 2
Postal code: D02 WK60
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: cosec@hfa.ie 📧
Phone: 018725722 📞
URL: www.hfa.ie 🌏
Address of the buyer profile: www.hfa.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Housing and community amenities
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3762726 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3762726 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Source: OJS 2024/S 114-350884 (2024-06-11)
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Products/services:
IT services: consulting, software... Hardware consultancy services Software programming and consultancy services Data services Internet services Computer-related services Computer support and consultancy services Computer network services Computer audit and testing services Computer back-up and catalogue conversion services