Provision of Management services, Development services and Monitoring services of Pobal Telephony and Contact Centres, and associated support and services

Contract notice (2024-06-18)
Object
Scope of the procurement
Title: Provision of Management services, Development services and Monitoring services of Pobal Telephony and Contact Centres, and associated support and services
Short description: Type of contract: Services
Products/services: Programming services of application software 📦
Estimated value excluding VAT: 1 500 000 EUR 💰
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: 0
This procurement is also suitable for small and medium-sized enterprises (SMEs) ✅
Additional products/services: Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-07-08 17:00:00 📅
Conditions for opening of tenders: 2024-07-08 17:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3775540
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 12 months
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-07-08 17:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3775540
Electronic invoicing: Required
Electronic ordering will be used ✅
Electronic payment will be used ✅

Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: Purely national exclusion grounds

Contracting authority
Name and addresses
Name: Pobal
National registration number: Unknown
Postal address: Holbrook House, Holles Street, Dublin 2,
Postal code: D02 EY84
Postal town: Dublin
Country: Ireland 🇮🇪
Contact point: Help desk
E-mail: tenders@pobal.ie 📧
Phone: 015117000 📞
URL: https://www.pobal.ie/ 🌏
Address of the buyer profile: https://www.pobal.ie/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3775540 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3775540 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 118-363148 (2024-06-18)