University Of Limerick aim to procure and implement a Strategic Customer Relationship Management (CRM) system within the university to enhance and maintain a consistent and seamless student experience across various departments and interactions. By leveraging advanced technology and data-driven strategies, the university aims to improve communication, streamline processes, and provide personalised support to students throughout their academic journey. A new strategic CRM system should enable the advancement of UL’s recruitment and admissions functions, as well as support the other stages in the student lifecycle from enrolment through to graduation.
Deadline
The time limit for receipt of tenders was 2024-07-29.
The procurement was published on 2024-06-28.
Contract notice (2024-06-28) Object Scope of the procurement
Title: IT2899C- Competitive Dialogue Procedure for Customer Relationship Management (CRM) System for the University Of Limerick (UL)
Short description:
“University Of Limerick aim to procure and implement a Strategic Customer Relationship Management (CRM) system within the university to enhance and maintain...”
Short description
University Of Limerick aim to procure and implement a Strategic Customer Relationship Management (CRM) system within the university to enhance and maintain a consistent and seamless student experience across various departments and interactions. By leveraging advanced technology and data-driven strategies, the university aims to improve communication, streamline processes, and provide personalised support to students throughout their academic journey. A new strategic CRM system should enable the advancement of UL’s recruitment and admissions functions, as well as support the other stages in the student lifecycle from enrolment through to graduation.
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Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support📦
Estimated value excluding VAT: 9 000 000 EUR 💰
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Description of the procurement:
“University Of Limerick aim to procure and implement a Strategic Customer Relationship Management (CRM) system within the university to enhance and maintain...”
Description of the procurement
University Of Limerick aim to procure and implement a Strategic Customer Relationship Management (CRM) system within the university to enhance and maintain a consistent and seamless student experience across various departments and interactions. By leveraging advanced technology and data-driven strategies, the university aims to improve communication, streamline processes, and provide personalised support to students throughout their academic journey. A new strategic CRM system should enable the advancement of UL’s recruitment and admissions functions, as well as support the other stages in the student lifecycle from enrolment through to graduation.
Procedure Type of procedure
Competitive dialogue ✅ Administrative information
Time limit for receipt of tenders or requests to participate: 2024-07-29 14:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Complementary information Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧
Phone: +353 1 8886000📞 Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 126-389960 (2024-06-28)