ENQEIR912 - IT Managed Service Helpdesk
EirGrid plc
EirGrid is the Transmission System Operator (TSO) and Market Operator (MO) in the wholesale trading system in Ireland. In addition, EirGrid manages the East West interconnector and is also developing the Celtic interconnector to France and has been granted a licence in respect of Offshore Transmission system operation. EirGrid maintains an extensive and complex range of enterprise Information Technology (IT) systems, including mission critical IT systems that operate critical national infrastructure. EirGrid are evaluating their operating model in relation to the provision of IT services to both EirGrid and SONI (a group company). Over time this service may be split out to reflect same. EirGrid has a requirement for a fully Managed IT Service Desk which will provide the services listed under the “Scope of Requirements” in the attached PQQ. As IT services are critical in supporting EirGrid’s vital business, the vision is that EirGrid will have access to IT Support Services which are compliant with EirGrid policies and industry best practise standards. The agreement is for 2 years with the option to extend annually for a further 6 years (8 years in total) the estimated value including the potential extension periods is €14,800,000.
DeadlineThe time limit for receipt of tenders was 2024-12-16. The procurement was published on 2024-11-12.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Information systems or technology strategic review and planning services › Information technology services
- • IT services: consulting, software development, Internet and support › Computer network services
- • IT services: consulting, software development, Internet and support › Computer support and consultancy services
- • IT services: consulting, software development, Internet and support › Computer-related services
- • Aττική › Βόρειος Τομέας Αθηνών
- • Eastern and Midland › Dublin
Procurement history
| Date | Document |
|---|---|
| 2024-11-12 | Contract notice |
| 2026-07-13 | Contract award notice |
Contract notice (2024-11-12)
Object
Scope of the procurement
Title: ENQEIR912 - IT Managed Service Helpdesk
Short description:
Type of contract: Services
Products/services: Computer-related services 📦
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
Estimated value excluding VAT: 14 800 000 EUR 💰
Description of the procurement:
Additional products/services:
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Maximum renewals: 6
Title
Lot Identification Number:
Procedure
Type of procedure
Negotiated procedure with prior call for competition ✅
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-12-16 12:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Tendering terms
Tenderers may submit more than one tender
The contract has performance execution conditions ✅
Legal, economic, financial and technical information
Conditions for participation
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: Please refer to PQQ document
Conditions related to the contract
Contract performance conditions: Please refer to PQQ document
Contracting authority
Name and addresses
Name: EirGrid plc
National registration number:
Postal address: 160 Shelbourne Road, Ballsbridge
Postal code: Dublin 4
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: tenders@eirgrid.com 📧
Phone: 0000 📞
URL: https://www.eirgridgroup.com/ 🌏
Address of the buyer profile: https://www.eirgridgroup.com/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
Electricity
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4636513 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4636513 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Source: OJS 2024/S 222-692765 (2024-11-12)
Object
Scope of the procurement
Title: ENQEIR912 - IT Managed Service Helpdesk
Short description:
EirGrid is the Transmission System Operator (TSO) and Market Operator (MO) in the wholesale trading system in Ireland. In addition, EirGrid manages the East West interconnector and is also developing the Celtic interconnector to France and has been granted a licence in respect of Offshore Transmission system operation. EirGrid maintains an extensive and complex range of enterprise Information Technology (IT) systems, including mission critical IT systems that operate critical national infrastructure. EirGrid are evaluating their operating model in relation to the provision of IT services to both EirGrid and SONI (a group company). Over time this service may be split out to reflect same. EirGrid has a requirement for a fully Managed IT Service Desk which will provide the services listed under the “Scope of Requirements” in the attached PQQ. As IT services are critical in supporting EirGrid’s vital business, the vision is that EirGrid will have access to IT Support Services which are compliant with EirGrid policies and industry best practise standards. The agreement is for 2 years with the option to extend annually for a further 6 years (8 years in total) the estimated value including the potential extension periods is €14,800,000.
Show more
Products/services: Computer-related services 📦
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
1
Estimated value excluding VAT: 14 800 000 EUR 💰
Description of the procurement:
EirGrid is the Transmission System Operator (TSO) and Market Operator (MO) in the wholesale trading system in Ireland. In addition, EirGrid manages the East West interconnector and is also developing the Celtic interconnector to France and has been granted a licence in respect of Offshore Transmission system operation. EirGrid maintains an extensive and complex range of enterprise Information Technology (IT) systems, including mission critical IT systems that operate critical national infrastructure. EirGrid are evaluating their operating model in relation to the provision of IT services to both EirGrid and SONI (a group company). Over time this service may be split out to reflect same. EirGrid has a requirement for a fully Managed IT Service Desk which will provide the services listed under the “Scope of Requirements” in the attached PQQ. As IT services are critical in supporting EirGrid’s vital business, the vision is that EirGrid will have access to IT Support Services which are compliant with EirGrid policies and industry best practise standards.
Show more
Place of performance: Dublin 🏙️
Maximum renewals: 6
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Negotiated procedure with prior call for competition ✅
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-12-16 12:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Tendering terms
Tenderers may submit more than one tender
The contract has performance execution conditions ✅
Legal, economic, financial and technical information
Conditions for participation
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: Please refer to PQQ document
Conditions related to the contract
Contract performance conditions: Please refer to PQQ document
Contracting authority
Name and addresses
Name: EirGrid plc
National registration number:
6358522H
Postal address: 160 Shelbourne Road, Ballsbridge
Postal code: Dublin 4
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: tenders@eirgrid.com 📧
Phone: 0000 📞
URL: https://www.eirgridgroup.com/ 🌏
Address of the buyer profile: https://www.eirgridgroup.com/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
Electricity
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4636513 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4636513 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Source: OJS 2024/S 222-692765 (2024-11-12)
Contract award notice (2026-07-13)
Object
Scope of the procurement
Estimated value excluding VAT: 14 800 000 EUR 💰
Total value of the procurement (excluding VAT): 14 800 000 EUR (framework approximate) 💰
Description
Internal identifier:
Award of contract
A contract/lot is awarded ✅
Lot Identification Number:
Contract Number:
Date of conclusion of the contract: 2026-06-22 📅
Information about tenders
Number of tenders received: 2
Information on value of the contract/lot (excluding VAT)
Re-estimated value of the framework agreement: 14 800 000 EUR 💰
The tender was ranked
Tender identifier:
Identifier of lot or group of lots:
Name and address of the contractor
Name: Tata consultancy services ireland limited
National registration number:
Postal address: 29 EARLSFORT TERRACE, DUBLIN 2, DUBLIN, IRELAND
Postal code: D02
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: deepak.c@tcs.com 📧
Phone: 0749604485 📞
Size of the economic operator: Large
Contracting authority
Name and addresses
Contact point: sean.fegan@eirgrid.com
Phone: 016771700 📞
Complementary information
Review procedure
Precise information on deadline(s) for review procedures: Procurement documents
Source: OJS 2026/S 134-489506 (2026-07-13)
Object
Scope of the procurement
Estimated value excluding VAT: 14 800 000 EUR 💰
Total value of the procurement (excluding VAT): 14 800 000 EUR (framework approximate) 💰
Description
Internal identifier:
0
Award of contract
A contract/lot is awarded ✅
Lot Identification Number:
LOT-0001
Contract Number:
454451
Date of conclusion of the contract: 2026-06-22 📅
Information about tenders
Number of tenders received: 2
Information on value of the contract/lot (excluding VAT)
Re-estimated value of the framework agreement: 14 800 000 EUR 💰
The tender was ranked
Tender identifier:
000110230
Identifier of lot or group of lots:
LOT-0001
Name and address of the contractor
Name: Tata consultancy services ireland limited
National registration number:
683660
Postal address: 29 EARLSFORT TERRACE, DUBLIN 2, DUBLIN, IRELAND
Postal code: D02
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: deepak.c@tcs.com 📧
Phone: 0749604485 📞
Size of the economic operator: Large
Contracting authority
Name and addresses
Contact point: sean.fegan@eirgrid.com
Phone: 016771700 📞
Complementary information
Review procedure
Precise information on deadline(s) for review procedures: Procurement documents
Source: OJS 2026/S 134-489506 (2026-07-13)
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