Service Desk Support

daa plc

Service Desk Support - The requirements are to deliver an IT Service Desk solution which will support the entire daa business. The IT Service Desk should drive core IT processes such Incident Management, Service Request Management, Problem Management as a core deliverable.
The primary IT Service Desk hub will be located on the Dublin Airport Campus with smaller teams/deskside support provided in Cork airport and Clive House, Limerick.
The IT Service desk will also support other locations such as the ARI teams and daaI teams based globally.
A core objective of the project is to deliver a single, IT Service Desk supporting the daa Corporate and Airport Services users and customers.

Deadline
The time limit for receipt of tenders was 2023-02-20. The procurement was published on 2023-01-23.

Who?

• daa plc

What?

• IT services: consulting, software development, Internet and support

Where?

• Éire/Ireland

Procurement history

Date	Document
2023-01-23	Contract notice

Contract notice (2023-01-23)
Contracting authority
Name and addresses
Name: daa plc
National registration number: N/a
Postal address: Dublin Airport
Postal town: Dublin
Postal code: Co Dublin
Country: Ireland 🇮🇪
Contact person: Kiernan Murray
Phone: +353 9442710 📞
E-mail: kiernan.murray@daa.ie 📧
Region: Éire/Ireland 🏙️
URL: http://www.daa.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/227 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=229524&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=229524&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title: Service Desk Support P19182
Products/services: IT services: consulting, software development, Internet and support 📦
Short description:
“Service Desk Support - The requirements are to deliver an IT Service Desk solution which will support the entire daa business. The IT Service Desk should...”
Estimated value excluding VAT: EUR 6 000 000 💰

1️⃣
Additional products/services: IT services: consulting, software development, Internet and support 📦
Place of performance: Éire/Ireland 🏙️
Description of the procurement:
“Service Desk Support - The requirements are to deliver an IT Service Desk solution which will support the entire daa business. The IT Service Desk should...”
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 6 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60

Procedure
Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Time limit for receipt of tenders or requests to participate: 2023-02-20 17:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️

Complementary information
Review body
Name: daa plc.
Postal address: THREE The Green, Dublin Airport Central
Postal town: Swords, Co Dublin
Postal code: K67 X4X5
Country: Ireland 🇮🇪
E-mail: kiernan.murray@daa.ie 📧
Source: OJS 2023/S 020-056542 (2023-01-23)

New procurements in related categories 🆕

IT services: consulting, software development, Internet and support