NMBI Business Process Outsourcing - qualification process
Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland
The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to NMBI to process applications and mitigate demands. The processing solution is to progress and process the applications and maintain business as usual to meet the department’s KPIs. The contract will rely on five resources, with a quality/audit supervisor resource at 10% of the allocated resource (5 resources means 0.5 of a supervisor resource) who will be will be required for and responsible for tracking and monitoring team productivity and reporting directly to NMBI’s Head of Registration or their designate. Each resource/agent will be expected to process and meet agreed targets of applications reviewed per day. These targets will differ depending on the status of the application.
DeadlineThe time limit for receipt of tenders was 2023-04-28. The procurement was published on 2023-03-27.
Who? What?- • Brokerage and related securities and commodities services › Processing and clearing services
- • Business services: law, marketing, consulting, recruitment, printing and security › Office-support services
- • Computer-related management services › Office automation services
- • Data-processing services › Data entry services
- • Financial consultancy, financial transaction processing and clearing-house services › Financial transaction processing and clearing-house services
Procurement history
| Date | Document |
|---|---|
| 2023-03-27 | Contract notice |
Contract notice (2023-03-27)
Object
Scope of the procurement
Title: Office-support services
Reference number: 2023-03 NMBI BPO
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Office-support services 📦
Additional CPV: Processing and clearing services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local Agency/Office
Awarding authority name: Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland
Postal address: 18/20 Carysfort Avenue
Postal code: Blackrock
Postal town: Co. Dublin
Contact
Internet address: http://www.nmbi.ie 🌏
E-mail: procurement@nmbi.ie 📧
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237851&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237851&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2023-03-27 📅
Submission deadline: 2023-04-28 📅
Publication date: 2023-03-31 📅
Identifiers
Notice number: 2023/S 065-194783
OJ-S issue: 65
Object
Scope of the procurement
Estimated total value: 360 000 EUR 💰
Short description:
Estimated value excluding VAT: 360 000 EUR 💰
Duration: 24 months
Place of performance
Main site or place of performance: Co. Dublin
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 15:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2023-04-28 📅
Tender opening time: 15:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Procurement NMBI
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/454 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237851&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Nmbi
Postal address: 18 Carysfort Avenue
Postal town: Blackrock
Postal code: A94 R299
Country: Ireland 🇮🇪
Source: OJS 2023/S 065-194783 (2023-03-27)
Object
Scope of the procurement
Title: Office-support services
Reference number: 2023-03 NMBI BPO
Short description:
The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to NMBI to process applications and mitigate demands. The processing solution is to progress and process the applications and maintain business as usual to meet the department’s KPIs. The contract will rely on five resources, with a quality/audit supervisor resource at 10% of the allocated resource (5 resources means 0.5 of a supervisor resource) who will be will be required for and responsible for tracking and monitoring team productivity and reporting directly to NMBI’s Head of Registration or their designate. Each resource/agent will be expected to process and meet agreed targets of applications reviewed per day. These targets will differ depending on the status of the application.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Office-support services 📦
Additional CPV: Processing and clearing services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local Agency/Office
Awarding authority name: Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland
Postal address: 18/20 Carysfort Avenue
Postal code: Blackrock
Postal town: Co. Dublin
Contact
Internet address: http://www.nmbi.ie 🌏
E-mail: procurement@nmbi.ie 📧
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237851&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237851&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2023-03-27 📅
Submission deadline: 2023-04-28 📅
Publication date: 2023-03-31 📅
Identifiers
Notice number: 2023/S 065-194783
OJ-S issue: 65
Object
Scope of the procurement
Estimated total value: 360 000 EUR 💰
Short description:
There is currently a high volume of overseas applications being received by NMBI. The applications fall within different stages of the process, some requiring follow-up from the applicant while others require follow-up from NMBI.
The focus of this contract to provide support to two main areas, but not limited to these:
1. Applications in the ‘submitted’ category (requiring administrative assessment).
2. Applications in the ‘incomplete’ category (applications with missing documents or undergoing third party checks)
Duration: 24 months
Place of performance
Main site or place of performance: Co. Dublin
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 15:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2023-04-28 📅
Tender opening time: 15:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Procurement NMBI
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/454 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237851&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Nmbi
Postal address: 18 Carysfort Avenue
Postal town: Blackrock
Postal code: A94 R299
Country: Ireland 🇮🇪
Source: OJS 2023/S 065-194783 (2023-03-27)
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