Managed Service for IT Operations and Helpdesk Support to SEAI

Sustainable Energy Authority of Ireland

The objective of this Request For Tender is to identify a suitably resourced multi-disciplined IT service provider to provide Managed Service IT Operations and Helpdesk Support services. The Services comprise of managed services for IT operations and helpdesk support Managed Service of Server Infrastructure and private cloud support. IT Service desk and user helpdesk support. Microsoft productivity application and azure support. Security Information and Event Management (Optional). For further information please see Request for Tender at www.etenders.gov.ie

Deadline

The time limit for receipt of tenders was 2023-12-01. The procurement was published on 2023-10-31.

Who? What? Where?
Procurement history
Date Document
2023-10-31 Contract notice
Contract notice (2023-10-31)
Object
Scope of the procurement
Title: Managed Service for IT Operations and Helpdesk Support to SEAI
Short description:
โ€œThe objective of this Request For Tender is to identify a suitably resourced multi-disciplined IT service provider to provide Managed Service IT Operations...โ€    Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Estimated value excluding VAT: 2 900 000 EUR ๐Ÿ’ฐ
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: 0
Estimated value excluding VAT: 2 900 000 EUR ๐Ÿ’ฐ
Description of the procurement:
โ€œThe objective of this Request For Tender is to identify a suitably resourced multi-disciplined IT service provider to provide Managed Service IT Operations...โ€    Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Additional products/services: Project management consultancy services ๐Ÿ“ฆ
Business analysis consultancy services ๐Ÿ“ฆ
Network infrastructure ๐Ÿ“ฆ
Computer support and consultancy services ๐Ÿ“ฆ
Technical computer support services ๐Ÿ“ฆ
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Project management consultancy services ๐Ÿ“ฆ
Business analysis consultancy services ๐Ÿ“ฆ
Network infrastructure ๐Ÿ“ฆ
Computer support and consultancy services ๐Ÿ“ฆ
Technical computer support services ๐Ÿ“ฆ

Procedure
Type of procedure
Open procedure โœ…
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2023-12-01 12:00:00 ๐Ÿ“…
Conditions for opening of tenders: 2023-12-01 12:30:00 ๐Ÿ“…
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2620226
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Tendering terms
Tenderers may submit more than one tender
Opening date: 2023-12-01 12:30:00 ๐Ÿ“…
Place:
โ€œhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2620226โ€
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Electronic invoicing: Required

Legal, economic, financial and technical information
Conditions for participation
List and brief description of rules and criteria:
โ€œPlease refer to Section 3.2 of the CfT document published as part of this Call for Tenderโ€
Exclusion ground: nati-ground
Description of exclusion grounds:
โ€œPlease refer to the ESPD document published as part of this call for tenderโ€

Contracting authority
Name and addresses
Name: Sustainable Energy Authority of Ireland
National registration number: Not Applicable
Postal address: Three Park Place, Upper Hatch Street, Dublin 2
Postal code: D02FX65
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: aisling.hall@seai.ie ๐Ÿ“ง
Phone: +353 1 8082100 ๐Ÿ“ž
URL: https://www.seai.ie/ ๐ŸŒ
Address of the buyer profile: https://www.seai.ie/ ๐ŸŒ
Type of the contracting authority
Body governed by public law
Main activity
Environment
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=2620226 ๐ŸŒ
Participation URL: https://www.etenders.gov.ie/epps/eawarding/showTenderList.do?resourceId=2620226 ๐ŸŒ
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2023/S 211-665865 (2023-10-31)