We are looking to automate processes and improve the onsite & online customer journey. It is important to be able to gain more insight on their visitors and improve reporting capability.
In summary, we engage in the following:
• Museum Tickets
• Group Bookings
• School Visits
• Community Education
• Membership
• Fundraising
• Room bookings
• Landlord/property management
• Events
• Retail, Online Shop
• Coffee dock
What We Want
A new system should have a common approach, reducing the number of systems/integrations required and has a strong CRM system. There are 2 options for a new system:
1. to retain Epos Now and integrate it with the new system (full two way integration).
2. to fully replace existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2.
We are interested in your organisational beliefs and how your organisation works.
Deadline
The time limit for receipt of tenders was 2022-02-04.
The procurement was published on 2022-01-04.
Object Scope of the procurement
Title: Ticketing, Marketing & CRM System
Nano Nagle Place
Products/services: Administrative recreational, cultural and religious services📦
Short description:
“We are looking to automate processes and improve the onsite & online customer journey. It is important to be able to gain more insight on their visitors and...”
Short description
We are looking to automate processes and improve the onsite & online customer journey. It is important to be able to gain more insight on their visitors and improve reporting capability.
In summary, we engage in the following:
• Museum Tickets
• Group Bookings
• School Visits
• Community Education
• Membership
• Fundraising
• Room bookings
• Landlord/property management
• Events
• Retail, Online Shop
• Coffee dock
What We Want
A new system should have a common approach, reducing the number of systems/integrations required and has a strong CRM system. There are 2 options for a new system:
1. to retain Epos Now and integrate it with the new system (full two way integration).
2. to fully replace existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2.
We are interested in your organisational beliefs and how your organisation works.
Show more
Estimated value excluding VAT: EUR 50 000 💰
Ideally Nano Nagle Place are looking to remove the many manual processes that they have, automate more processes and improve the onsite & online customer journey. It is also important to be able to gain more insight on their visitors and improve reporting capability from the chosen system. In order to do this they are keen to reduce the number of systems and integrations or to adopt a single system .
In summary, Nano Nagle Place engages in the following:
• Museum Tickets
• Group Tour Bookings
• School Group Visits
• Community Education involving 3 projects across the site
• Membership
• Fundraising
• Conferencing and room bookings
• Landlord, property management
• Events – concerts, talks etc
• Events – weddings, civil ceremonies
• Design Shop, Book Shop, Online Shop
• Coffee dock
• Outdoor events – markets
What We Want to Achieve
The aim for a new CRM/ticketing system is to have a common approach that would reduce the number of systems and integrations required and to have a strong CRM system at the heart of the business. A new epos system, Epos Now was implemented in 2020/21 and therefore there are two options under consideration for a new CRM/Ticketing system:
1. to retaining Epos Now and integrate it with a new ticketing/crm/marketing system – this relies on the creation of a full two way integration.
2. to fully replace all existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2 for a detailed overview of what we require should our current EPOS need to be replaced.
We are looking to forge a solid relationship with the right partner and therefore we are interested in your organisational beliefs and how your organisation works.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 50 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 3
Information about variants
Variants will be accepted ✅ Information about options
Options ✅
Description of options:
“We are open to options that may be outside the "standard. The requirements stand and will need to be adhered to. As mentioned we do have 2 options we are...”
Description of options
We are open to options that may be outside the "standard. The requirements stand and will need to be adhered to. As mentioned we do have 2 options we are considering:
1. A system that integrates flawless with EPOS-Now (our current epos software);
2. A system that replaces EPOS-Now, but offers the same or better functionality.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“This Invitation to Tender requests that suppliers match to the Functionality Specification on http://fb.theticketinginstitute.com/sindex.php. Suppliers...”
List and brief description of conditions
This Invitation to Tender requests that suppliers match to the Functionality Specification on http://fb.theticketinginstitute.com/sindex.php. Suppliers should contact Helen Dunnett: helendunnett@hd-consulting.co.uk who will provide a secure log-in for their staff to complete their match.
Please note should you choose not to match to the online Functionality Specification as indicated above, this may affect our ability to fully evaluate your submission against our requirements.
Show more Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-02-04
15:30 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2022-04-30 📅
Conditions for opening of tenders: 2022-02-04
15:30 📅
Complementary information Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: South Presentation Centre CLG
Postal address: Douglas Street
Postal town: Cork City
Country: Ireland 🇮🇪
Phone: +35 3831713144📞
E-mail: fred@nanonagleplace.ie📧
URL: www.nanonagleplace.ie🌏
Source: OJS 2022/S 005-008108 (2022-01-04)