Object Scope of the procurement
Title:
“The Department of Housing, Local Government and Heritage seeks the provision of a CRM Platform Related Services Solution
CRM”
Products/services: Customer Relation Management software development services📦
Short description:
“Provision, configuration, implementation and on-going maintenance and support of a new Customer Relationship Management (CRM) Platform.”
Estimated value excluding VAT: EUR 1 000 000 💰
1️⃣
Additional products/services: Customer Relation Management software development services📦
Additional products/services: Software support services📦
Additional products/services: Software consultancy services📦
Place of performance: Dublin🏙️
Main site or place of performance: Dublin
Description of the procurement:
“The Department of Housing, Local Government and Heritage seeks the provision, configuration, implementation and on-going maintenance and support of a new...”
Description of the procurement
The Department of Housing, Local Government and Heritage seeks the provision, configuration, implementation and on-going maintenance and support of a new Customer Relationship Management (CRM) platform for the management of the Department’s licensing, case management and grant schemes.
This will include but not limited to the capture and recording of applications, validation, approval and status tracking of applications, workflow management, payment initiation and associated end-to-end reporting and analytics.
The CRM platform will provide the citizen with a customer portal through which they can make applications, track applications, make contact with the Department, and make payments and more.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The Contracting Authority reserves the right, to extend the Term for
a period or periods of up to 12 months (1) year each with a maximum of two (2)
such...”
Description of renewals
The Contracting Authority reserves the right, to extend the Term for
a period or periods of up to 12 months (1) year each with a maximum of two (2)
such extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law.
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-11-23
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2022-11-23
12:00 📅
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: The High Court
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 204-580895 (2022-10-18)