Telephony Products and Associated Services

HEAnet CLG

The services comprise of the provision of telephony products and associated services which will include hardware and software for hosted/cloud-based PBX solutions, fixed line voice services and unified communications with integration to Microsoft Teams. It is intended to set up a multi-supplier, multiple lot framework.

Deadline

The time limit for receipt of tenders was 2022-06-09. The procurement was published on 2022-05-10.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2022-05-10 Contract notice
2022-06-02 Additional information
2023-03-15 Contract award notice
Contract notice (2022-05-10)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: HEAnet Telephony 2022
Short description:
The services comprise of the provision of telephony products and associated services which will include hardware and software for hosted/cloud-based PBX solutions, fixed line voice services and unified communications with integration to Microsoft Teams. It is intended to set up a multi-supplier, multiple lot framework.
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Notice metadata
Original language: English ๐Ÿ—ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Additional CPV: Computer-related services ๐Ÿ“ฆ
Place of performance
NUTS region: Ireland ๐Ÿ™๏ธ

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Awarding authority type: Body governed by public law
Awarding authority name: HEAnet CLG
Postal address: 1st Floor,5 George's Dock, IFSC
Postal code: Dublin
Postal town: Dublin 1
Contact
Internet address: http://www.heanet.ie ๐ŸŒ
E-mail: tenders@heanet.ie ๐Ÿ“ง
Phone: +353 16609040 ๐Ÿ“ž
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=213122&B=ETENDERS_SIMPLE ๐ŸŒ
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=213122&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Dates
Date dispatched: 2022-05-10 ๐Ÿ“…
Submission deadline: 2022-06-09 ๐Ÿ“…
Publication date: 2022-05-13 ๐Ÿ“…
Identifiers
Notice number: 2022/S 093-255866
OJ-S issue: 93

Object
Scope of the procurement
Estimated total value: 20 000 000 EUR ๐Ÿ’ฐ
Title of the lot: Platforms based on Avaya and Unify solutions or equivalent and support for legacy Nortel phones
Lot number: 1
Duration: 48 months
Title of the lot: Platforms based on Avaya, Mitel and Genesys solutions or equivalent
Lot number: 2
Title of the lot: Platforms based on Avaya and eir Collaborate solutions or equivalent
Lot number: 3
Title of the lot: Platforms based on AudioCodes solution or equivalent with capability for private cloud connect services
Lot number: 4
Title of the lot: Platforms based on Unify and 3CX solutions or equivalent and support for legacy Unify Openscape and cloud phone systems
Lot number: 5
Title of the lot: Platforms based on Avaya and Nortel solutions or equivalent and support for legacy Polycom, Yealink and Grandstream
Lot number: 6
Title of the lot: Platforms based on NEC and Mitel solutions or equivalent
Lot number: 7
Title of the lot: Platforms based on Cisco solution or equivalent
Lot number: 8
Title of the lot: Platforms based on Unify Openscape and Unify Office solutions or equivalent with legacy support for Unify phones
Lot number: 9
Title of the lot: Platforms based on AudioCodes solution or equivalent and support for legacy Mitel phones
Lot number: 10
Title of the lot: Platforms based on AudioCodes solution or equivalent and support for legacy Poly, Avocor, Yealink
Lot number: 11
Title of the lot: Other platforms for telephony solutions and associated services and support for legacy phones
Lot number: 12

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 14:00
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Tender validity period: 2023-06-09 ๐Ÿ“…
Tender opening date: 2022-06-09 ๐Ÿ“…
Tender opening time: 14:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: HEAnet Tenders Team
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1118 ๐ŸŒ
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=213122&B=ETENDERS_SIMPLE ๐ŸŒ

Complementary information
Review body
Name: High Court
Postal town: Dublin 8
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2022/S 093-255866 (2022-05-10)
Additional information (2022-06-02)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Computer-related services ๐Ÿ“ฆ

Reference
Dates
Date dispatched: 2022-06-02 ๐Ÿ“…
Submission deadline: 2022-06-15 ๐Ÿ“…
Publication date: 2022-06-07 ๐Ÿ“…
Identifiers
Notice number: 2022/S 108-306020
Refers to notice: 2022/S 093-255866
OJ-S issue: 108
Additional information
Deadline extended to Wednesday June 15 at 12:00
Source: OJS 2022/S 108-306020 (2022-06-02)
Contract award notice (2023-03-15)
Object
Scope of the procurement
Short description:
The services comprise of the provision of telephony products and associated services which will include hardware and software for hosted/cloud-based PBX solutions, fixed line voice services and unified communications with integration to Microsoft Teams. It is intended to set up a multi-supplier, multi lot framework.
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Total value of the procurement: 20 000 000 EUR ๐Ÿ’ฐ
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal address: 5 Exchange Place
Postal town: Dublin

Reference
Dates
Date dispatched: 2023-03-15 ๐Ÿ“…
Publication date: 2023-03-20 ๐Ÿ“…
Identifiers
Notice number: 2023/S 056-166358
OJ-S issue: 56

Object
Scope of the procurement
Description of options:
The term of the framework agreement is for 3 years which can be extended by a further 12-months, one year, at the discretion of HEAnet.

Procedure
Award criteria
Quality criterion (name): Infrastructure
Quality criterion (weighting): 15%
Quality criterion (name): Integration, Professional and Training services
Quality criterion (weighting): 10%
Quality criterion (name): Onboarding services and Exit Strategy
Support, Maintenance and Upgrade
Functional/Technical Fit
Quality criterion (weighting): 20%
Quality criterion (name): Green Award Criteria
Quality criterion (weighting): 5%
Cost criterion (name): Cost
Cost criterion (weighting): 30%

Award of contract
Date of contract conclusion: 2023-02-28 ๐Ÿ“…
Name: Telcom Group Est 1999 DAC
Postal address: D9 Nutgrove Office Park Rathfarnham
Postal town: Dublin
Postal code: D14 WR88
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Ireland ๐Ÿ™๏ธ
Total value of the procurement: 2 000 000 EUR ๐Ÿ’ฐ
Date of contract conclusion: 2023-03-01 ๐Ÿ“…
Name: PFH Technology Group Unlimited
Postal address: 1 Eastgate Avenue Eastgate Business Park Little Island
Postal town: Cork
Name: Damovo Ireland
Postal address: Block A Citylink Business Park Old Naas Rd Inchicore
Postal code: D12 N2X3
Name: Conversation Piece Ltd
Postal address: 14 St Nicholas Square Ballymacthomas
Postal town: Cork City
Name: Welltel Ireland Ltd trading as DigitalWell Ireland
Postal address: St Johns Industrial Estate Turnpike Road Ballymount
Postal code: D22 NP49
Postal town: Dublin 12
Information about tenders
Number of tenders received: 3
5
4
6
7
Source: OJS 2023/S 056-166358 (2023-03-15)