The services comprise of the provision of telephony products and associated services which will include hardware and software for hosted/cloud-based PBX solutions, fixed line voice services and unified communications with integration to Microsoft Teams. It is intended to set up a multi-supplier, multiple lot framework.
Deadline
The time limit for receipt of tenders was 2022-06-09.
The procurement was published on 2022-05-10.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Telephony Products and Associated Services
HEAnet Telephony 2022
Products/services: IT services: consulting, software development, Internet and support📦
Short description:
“The services comprise of the provision of telephony products and associated services which will include hardware and software for hosted/cloud-based PBX...”
Short description
The services comprise of the provision of telephony products and associated services which will include hardware and software for hosted/cloud-based PBX solutions, fixed line voice services and unified communications with integration to Microsoft Teams. It is intended to set up a multi-supplier, multiple lot framework.
Show more
Estimated value excluding VAT: EUR 20 000 000 💰
Information about lots
Tenders may be submitted for all lots
1️⃣ Scope of the procurement
Title:
“Platforms based on Avaya and Unify solutions or equivalent and support for legacy Nortel phones” Title
Lot Identification Number: 1
Description
Additional products/services: Computer-related services📦
Additional products/services: Computer network services📦
Place of performance: Ireland🏙️
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“The services comprise of the provision of telephony products and associated services which will include hardware and software for hosted/cloud-based PBX...”
Description of the procurement
The services comprise of the provision of telephony products and associated services which will include hardware and software for hosted/cloud-based PBX solutions, fixed line voice services and unified communications with integration to Microsoft Teams. It is intended to set up a multi-supplier, multiple lot framework.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
2️⃣ Scope of the procurement
Title: Platforms based on Avaya, Mitel and Genesys solutions or equivalent
Title
Lot Identification Number: 2
3️⃣ Scope of the procurement
Title: Platforms based on Avaya and eir Collaborate solutions or equivalent
Title
Lot Identification Number: 3
4️⃣ Scope of the procurement
Title:
“Platforms based on AudioCodes solution or equivalent with capability for private cloud connect services” Title
Lot Identification Number: 4
5️⃣ Scope of the procurement
Title:
“Platforms based on Unify and 3CX solutions or equivalent and support for legacy Unify Openscape and cloud phone systems” Title
Lot Identification Number: 5
6️⃣ Scope of the procurement
Title:
“Platforms based on Avaya and Nortel solutions or equivalent and support for legacy Polycom, Yealink and Grandstream” Title
Lot Identification Number: 6
7️⃣ Scope of the procurement
Title: Platforms based on NEC and Mitel solutions or equivalent
Title
Lot Identification Number: 7
8️⃣ Scope of the procurement
Title: Platforms based on Cisco solution or equivalent
Title
Lot Identification Number: 8
9️⃣ Scope of the procurement
Title:
“Platforms based on Unify Openscape and Unify Office solutions or equivalent with legacy support for Unify phones” Title
Lot Identification Number: 9
1️⃣0️⃣ Scope of the procurement
Title:
“Platforms based on AudioCodes solution or equivalent and support for legacy Mitel phones” Title
Lot Identification Number: 10
1️⃣1️⃣ Scope of the procurement
Title:
“Platforms based on AudioCodes solution or equivalent and support for legacy Poly, Avocor, Yealink” Title
Lot Identification Number: 11
1️⃣2️⃣ Scope of the procurement
Title:
“Other platforms for telephony solutions and associated services and support for legacy phones” Title
Lot Identification Number: 12
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-06-09
14:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2023-06-09 📅
Conditions for opening of tenders: 2022-06-09
14:00 📅
Complementary information Review body
Name: High Court
Postal town: Dublin 8
Country: Ireland 🇮🇪
Source: OJS 2022/S 093-255866 (2022-05-10)
Additional information (2022-06-02)
Complementary information Original notice reference
Notice number in the OJ S: 2022/S 093-255866
Changes Text to be corrected in the original notice
Section number: IV.2.2
Old value
Date: 2022-06-09 📅
Time: 14:00
New value
Date: 2022-06-15 📅
Time: 12:00
Other additional information
Deadline extended to Wednesday June 15 at 12:00
Source: OJS 2022/S 108-306020 (2022-06-02)
Contract award notice (2023-03-15) Contracting authority Name and addresses
Postal address: 5 Exchange Place
Postal town: Dublin
Object Scope of the procurement
Short description:
“The services comprise of the provision of telephony products and associated services which will include hardware and software for hosted/cloud-based PBX...”
Short description
The services comprise of the provision of telephony products and associated services which will include hardware and software for hosted/cloud-based PBX solutions, fixed line voice services and unified communications with integration to Microsoft Teams. It is intended to set up a multi-supplier, multi lot framework.
Show more
Total value of the procurement (excluding VAT): EUR 20 000 000 💰
Information about lots
This contract is divided into lots ✅ Description
Description of the procurement:
“The services comprise of the provision of telephony products and associated services which will include hardware and software for hosted/cloud-based PBX...”
Description of the procurement
The services comprise of the provision of telephony products and associated services which will include hardware and software for hosted/cloud-based PBX solutions, fixed line voice services and unified communications with integration to Microsoft Teams. It is intended to set up a multi-supplier, multi lot framework.
Show more Award criteria
Quality criterion (name): Infrastructure
Quality criterion (weighting): 15%
Quality criterion (name): Integration, Professional and Training services
Quality criterion (weighting): 10%
Quality criterion (name): Onboarding services and Exit Strategy
Quality criterion (name): Support, Maintenance and Upgrade
Quality criterion (name): Functional/Technical Fit
Quality criterion (weighting): 20%
Quality criterion (name): Green Award Criteria
Quality criterion (weighting): 5%
Cost criterion (name): Cost
Cost criterion (weighting): 30%
Information about options
Options ✅
Description of options:
“The term of the framework agreement is for 3 years which can be extended by a further 12-months, one year, at the discretion of HEAnet.”
Procedure Administrative information
Previous publication concerning this procedure: 2022/S 093-255866
Award of contract
1️⃣
Contract Number: 1
Lot Identification Number: 1
Title:
“Platforms based on Avaya and Unify solutions or equivalent and support for legacy Nortel phones”
Date of conclusion of the contract: 2023-02-28 📅
Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 1
Name and address of the contractor
Name: Telcom Group Est 1999 DAC
Postal address: D9 Nutgrove Office Park Rathfarnham
Postal town: Dublin
Postal code: D14 WR88
Country: Ireland 🇮🇪
Region: Ireland🏙️
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
2️⃣
Contract Number: 2
Date of conclusion of the contract: 2023-03-01 📅
Name and address of the contractor
Name: PFH Technology Group Unlimited
Postal address: 1 Eastgate Avenue Eastgate Business Park Little Island
Postal town: Cork
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
3️⃣
Lot Identification Number: 2
Title: Platforms based on Avaya Mitel and Genesys solutions or equivalent
Information about tenders
Number of tenders received: 5
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
4️⃣ Name and address of the contractor
Name: Damovo Ireland
Postal address: Block A Citylink Business Park Old Naas Rd Inchicore
Postal code: D12 N2X3
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
5️⃣
Lot Identification Number: 5
Title:
“Platforms based on Unify and 3CX solutions or equivalent and support for legacy Unify Openscape and cloud phone systems” Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 2
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
6️⃣ Name and address of the contractor
Name: Conversation Piece Ltd
Postal address: 14 St Nicholas Square Ballymacthomas
Postal town: Cork City
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
7️⃣
Lot Identification Number: 6
Title:
“Platforms based on Avaya and Nortel solutions or equivalent and support for legacy Polycom YEAlink and Grandstream” Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
8️⃣ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
9️⃣
Lot Identification Number: 7
Title: Platforms based on NEC and Mitel solutions or equivalent
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
1️⃣0️⃣ Name and address of the contractor
Name: Welltel Ireland Ltd trading as DigitalWell Ireland
Postal address: St Johns Industrial Estate Turnpike Road Ballymount
Postal code: D22 NP49
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
1️⃣1️⃣
Lot Identification Number: 8
Title: Platforms based on Cisco solution or equivalent
Information about tenders
Number of tenders received: 6
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
1️⃣2️⃣ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
1️⃣3️⃣
Lot Identification Number: 9
Title:
“Platforms based on Unify Openscape and Unify Office solutions or equivalent with legacy support for Unify phones” Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
1️⃣4️⃣ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
1️⃣5️⃣
Lot Identification Number: 11
Title:
“Platforms based on AudioCodes solution or equivalent and support for legacy Poly Avocor Yealink” Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
1️⃣6️⃣ Name and address of the contractor
Postal town: Dublin 12
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
1️⃣7️⃣
Lot Identification Number: 12
Title:
“Other platforms for telephony solutions and associated services and support for legacy phones” Information about tenders
Number of tenders received: 7
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
1️⃣8️⃣ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
Source: OJS 2023/S 056-166358 (2023-03-15)