National Service Desk Printer Support & Maintenance Agreement

Health Service Executive (HSE)

Printer Support & Maintenance Agreement for the National Service Desk

Deadline
The time limit for receipt of tenders was 2022-11-29. The procurement was published on 2022-10-28.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2022-10-28 Contract notice
2023-01-20 Contract award notice
Contract notice (2022-10-28)
Contracting authority
Name and addresses
Name: Health Service Executive (HSE)
National registration number: N/a
Postal address: Head Office
Postal town: Naas
Postal code: Millennium Park
Country: Ireland 🇮🇪
Contact person: Aisling O Brien
Phone: +353 0 📞
E-mail: aisling.obrien4@hse.ie 📧
Region: Éire/Ireland 🏙️
URL: http://www.hse.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/461 🌏
Information about joint procurement
The contract is awarded by a central purchasing body
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=227705&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=227705&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title: National Service Desk Printer Support & Maintenance Agreement HSE 19512
Products/services: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment 📦
Short description: Printer Support & Maintenance Agreement for the National Service Desk
Estimated value excluding VAT: EUR 1 230 000 💰

1️⃣
Additional products/services: Dot-matrix printers 📦
Additional products/services: Ticket printers 📦
Additional products/services: Maintenance and repair of office machinery 📦
Additional products/services: Photocopier maintenance services 📦
Additional products/services: Maintenance and repair of computer peripherals 📦
Additional products/services: Maintenance of computer peripherals 📦
Place of performance: Éire/Ireland 🏙️
Main site or place of performance: Ireland
Description of the procurement: Printer Support & Maintenance Agreement for the National Service Desk
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 230 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 12
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅
Description
Description of renewals: 7 x 12 month extensions

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-11-29 12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2022-11-29 12:00 📅

Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts
Postal town: Inns Quay
Postal code: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2022/S 211-608041 (2022-10-28)
Contract award notice (2023-01-20)
Object
Scope of the procurement
Total value of the procurement (excluding VAT): EUR 232 868 💰
Award criteria
Quality criterion (name):
“Specialist onsite engineers with matching skillset, knowledge and hardware parts”
Quality criterion (weighting): 35%
Quality criterion (name): Third party ticketing system and ticket notification process
Quality criterion (weighting): 15%
Quality criterion (name): Third party account manager
Quality criterion (weighting): 20%
Cost criterion (name): Ultimate Cost
Cost criterion (weighting): 30%

Procedure
Administrative information
Previous publication concerning this procedure: 2022/S 211-608041

Award of contract

1️⃣
Contract Number: 1
Title: National Service Desk Printer Support & Maintenance Agreement
Date of conclusion of the contract: 2023-01-20 📅
Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
Name and address of the contractor
Name: ICT Services
National registration number: IE6433729W
Postal address: ICT House
Postal town: Dublin 12
Postal code: Dublin D12 Hn44
Country: Ireland 🇮🇪
Phone: +353 879203888 📞
E-mail: james.dowdall@ictservices.ie 📧
Region: Éire/Ireland 🏙️
URL: http://www.ictservices.ie 🌏
The contractor is an SME ✅
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 232 868 💰
Total value of the contract/lot: EUR 232 868 💰
Source: OJS 2023/S 018-049130 (2023-01-20)
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