National Service Desk Printer Support & Maintenance Agreement

Health Service Executive (HSE)

Printer Support & Maintenance Agreement for the National Service Desk

Deadline

The time limit for receipt of tenders was 2022-11-29. The procurement was published on 2022-10-28.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2022-10-28 Contract notice
2023-01-20 Contract award notice
Contract notice (2022-10-28)
Object
Scope of the procurement
Title: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
Reference number: HSE 19512
Short description: Printer Support & Maintenance Agreement for the National Service Desk
Notice metadata
Original language: English ๐Ÿ—ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment ๐Ÿ“ฆ
Additional CPV: Dot-matrix printers ๐Ÿ“ฆ
Place of performance
NUTS region: ร‰ire/Ireland ๐Ÿ™๏ธ

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Awarding authority type: Body governed by public law
Awarding authority name: Health Service Executive (HSE)
Postal address: Head Office
Postal code: Millennium Park
Postal town: Naas
Contact
Internet address: http://www.hse.ie ๐ŸŒ
E-mail: aisling.obrien4@hse.ie ๐Ÿ“ง
Phone: +353 0 ๐Ÿ“ž
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=227705&B=ETENDERS_SIMPLE ๐ŸŒ
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=227705&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Dates
Date dispatched: 2022-10-28 ๐Ÿ“…
Submission deadline: 2022-11-29 ๐Ÿ“…
Publication date: 2022-11-02 ๐Ÿ“…
Identifiers
Notice number: 2022/S 211-608041
OJ-S issue: 211

Object
Scope of the procurement
Estimated total value: 1 230 000 EUR ๐Ÿ’ฐ
Estimated value excluding VAT: 1 230 000 EUR ๐Ÿ’ฐ
Duration: 12 months
Description of renewals: 7 x 12 month extensions
Place of performance
Main site or place of performance: IRELAND

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Tender opening date: 2022-11-29 ๐Ÿ“…
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Aisling O Brien
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/461 ๐ŸŒ
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=227705&B=ETENDERS_SIMPLE ๐ŸŒ

Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts
Postal town: Inns Quay
Postal code: Dublin 7
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2022/S 211-608041 (2022-10-28)
Contract award notice (2023-01-20)
Object
Scope of the procurement
Total value of the procurement: 232 868 EUR ๐Ÿ’ฐ
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2023-01-20 ๐Ÿ“…
Publication date: 2023-01-25 ๐Ÿ“…
Identifiers
Notice number: 2023/S 018-049130
Refers to notice: 2022/S 211-608041
OJ-S issue: 18

Procedure
Award criteria
Quality criterion (name): Specialist onsite engineers with matching skillset, knowledge and hardware parts
Quality criterion (weighting): 35%
Quality criterion (name): Third party ticketing system and ticket notification process
Quality criterion (weighting): 15%
Quality criterion (name): Third party account manager
Quality criterion (weighting): 20%
Cost criterion (name): Ultimate Cost
Cost criterion (weighting): 30%

Award of contract
Date of contract conclusion: 2023-01-20 ๐Ÿ“…
Name: ICT Services
National registration number: IE6433729W
Postal address: ICT House
Postal town: Dublin 12
Postal code: Dublin D12 Hn44
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 879203888 ๐Ÿ“ž
E-mail: james.dowdall@ictservices.ie ๐Ÿ“ง
Internet address: http://www.ictservices.ie ๐ŸŒ
Total value of the procurement: 232 868 EUR ๐Ÿ’ฐ
Information about tenders
Number of tenders received: 1
Source: OJS 2023/S 018-049130 (2023-01-20)