The current case management system in the Employment Permits section of the Department of Enterprise, Trade and Employment (DETE) is one of several ageing Lotus Notes based systems which are due for replacement over the coming twelve to eighteen months. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics/Power Platform solutions. The vision for the systems to support this service is for an efficient and easy to use back-end system which supports the optimal processing of employment permits applications, with comprehensive reporting of key metrics to manage demands on the service. The contract on offer in this procurement competition is for the migration of the existing Employment Permits public facing and back-office systems functionality to Microsoft Dynamics 365/Power platform, with a focus on leveraging the capabilities of Dynamics/Power Platform to maximise process efficiencies.
Deadline
The time limit for receipt of tenders was 2022-09-30.
The procurement was published on 2022-08-17.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Microsoft Dynamics/Power Platform services for the Development of a Case Management System for Employment Permits”
Products/services: Customer Relation Management software development services📦
Short description:
“The current case management system in the Employment Permits section of the Department of Enterprise, Trade and Employment (DETE) is one of several ageing...”
Short description
The current case management system in the Employment Permits section of the Department of Enterprise, Trade and Employment (DETE) is one of several ageing Lotus Notes based systems which are due for replacement over the coming twelve to eighteen months. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics/Power Platform solutions. The vision for the systems to support this service is for an efficient and easy to use back-end system which supports the optimal processing of employment permits applications, with comprehensive reporting of key metrics to manage demands on the service. The contract on offer in this procurement competition is for the migration of the existing Employment Permits public facing and back-office systems functionality to Microsoft Dynamics 365/Power platform, with a focus on leveraging the capabilities of Dynamics/Power Platform to maximise process efficiencies.
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Estimated value excluding VAT: EUR 800 000 💰
The current case management system in the Employment Permits section of the Department of Enterprise, Trade and Employment (DETE) is one of several ageing Lotus Notes based systems which are due for replacement over the coming twelve to eighteen months. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics/Power Platform solutions. The vision for the systems to support this service is for an efficient and easy to use back-end system which supports the optimal processing of employment permits applications, with comprehensive reporting of key metrics to manage demands on the service. Applications for the service will be through a web-based front-end portal which:
• Allows applicants (employers or employees) to apply for an employment permit or renewal of a permit
• Is easy to use and helps an applicant through the process of applying for a permit
• Allows the applicant to upload supporting attachments
• Checks an application and attachments using a rules-based process, with meaningful error messages and rejection of incomplete or incorrect applications
• Allows for card payment and refund
• Allows the applicant to check the status of their application(s)
• Allows the upload of further documentation
• Is fully secure from both a cyber perspective and in protecting the data of applicants.
The contract on offer in this procurement competition is for the migration of the existing Employment Permits public facing and back-office systems functionality to Microsoft Dynamics 365/Power platform, with a focus on leveraging the capabilities of Dynamics/Power Platform to maximise process efficiencies.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 800 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: Up to three extensions of 12 months each
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-09-30
16:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 3
Conditions for opening of tenders: 2022-09-30
16:00 📅
Complementary information Review body
Name: Pat McCourt
Postal address: 23 Kildare Street
Postal town: Dublin 2
Country: Ireland 🇮🇪
E-mail: pat.mccourt@enterprise.gov.ie📧
Source: OJS 2022/S 160-456832 (2022-08-17)
Additional information (2022-09-15)
Complementary information Original notice reference
Notice number in the OJ S: 2022/S 160-456832
Changes Text to be corrected in the original notice
Section number: IV.2.2
Old value
Date: 2022-09-30 📅
Time: 16:00
New value
Date: 2022-10-14 📅
Time: 16:00
Source: OJS 2022/S 181-513271 (2022-09-15)
Additional information (2022-09-20)
Changes Text to be corrected in the original notice
Section number: IV.4.1
Old value
Text: Pat McCourt
New value
Text: High Court of Ireland, Dublin, IE
Source: OJS 2022/S 184-521576 (2022-09-20)
Contract award notice (2023-02-17) Object Scope of the procurement
Title:
“Microsoft Dynamics/Power Platform services for the Development of a Case Management System for Employment Permits
2022/S 160-456832”
Total value of the procurement (excluding VAT): EUR 515 660 💰
Award criteria
Cost criterion (name): Meat
Cost criterion (weighting): 100
Procedure Administrative information
Previous publication concerning this procedure: 2022/S 160-456832
Award of contract
1️⃣
Contract Number: 1
Title:
“Microsoft Dynamics/Power Platform services for the Development of a Case Management System for Employment Permits”
Date of conclusion of the contract: 2023-01-09 📅
Information about tenders
Number of tenders received: 8
Number of tenders received by electronic means: 8
Name and address of the contractor
Name: Open Sky Data Systems
National registration number: 380089
Postal address: Unit8, Osprey Business Centre
Postal town: Naas
Postal code: Devoy Quarter, Kilda
Country: Ireland 🇮🇪
Phone: +353 045855675📞
E-mail: mcronin@openskydata.com📧
Region: Éire/Ireland🏙️
URL: http://www.openskydata.com🌏
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 800 000 💰
Total value of the contract/lot: EUR 515 660 💰
Source: OJS 2023/S 038-112001 (2023-02-17)