market research services contract for four separate Lots. Companies are invited to respond either individually to one of the four of the Lots, or a combination of any or all of the Lots.
Lot 1: Electric Ireland Customer Experience Tracking
Lot 2: Electric Ireland Brand and Marketing Tracking and Ad Hoc Quantitative Research
Lot 3: ESB Brand Tracking and Ad Hoc Quantitative Research
Lot 4: ESB and Electric Ireland Qualitative Research.
Deadline
The time limit for receipt of tenders was 2022-03-07.
The procurement was published on 2022-02-03.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Market Research Services
SSCON6204
Products/services: Market research services📦
Short description:
“market research services contract for four separate Lots. Companies are invited to respond either individually to one of the four of the Lots, or a...”
Short description
market research services contract for four separate Lots. Companies are invited to respond either individually to one of the four of the Lots, or a combination of any or all of the Lots.
Lot 1: Electric Ireland Customer Experience Tracking
Lot 2: Electric Ireland Brand and Marketing Tracking and Ad Hoc Quantitative Research
Lot 3: ESB Brand Tracking and Ad Hoc Quantitative Research
Lot 4: ESB and Electric Ireland Qualitative Research.
Show more Information about lots
Tenders may be submitted for all lots
1️⃣ Scope of the procurement
Title: Electric Ireland Customer Experience Tracking
Title
Lot Identification Number: 1
Description
Additional products/services: Customer survey services📦
Additional products/services: Customer satisfaction survey📦
Additional products/services: Customer-care services📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“A key part of the Electric Ireland strategy is to empower customers in both Residential and Business markets to understand and engage with their usage of...”
Description of the procurement
A key part of the Electric Ireland strategy is to empower customers in both Residential and Business markets to understand and engage with their usage of energy.
Electric Ireland require a Market Research Company to carry out regular customer satisfaction & experience trackers, to highlight how the organisation is performing across a range of different criteria and customer touchpoints. There will be a requirement to provide a common methodology and consistent approach to measuring customer satisfaction & experience, across a range of customer touchpoints and channels.
It would be essential that the agency pitching for this Lot would have an in house call centre.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“At the date of issuing this PQQ it is envisaged that the framework agreement relating to the services outlined will be for a three-year period, with an...”
Description of renewals
At the date of issuing this PQQ it is envisaged that the framework agreement relating to the services outlined will be for a three-year period, with an option to extend by 2 years, plus an option to extend for a further two years by mutual agreement (7 years in total).
Show more Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
2️⃣ Scope of the procurement
Title: Electric Ireland Brand and Marketing Tracking and Ad Hoc Quantitative Research
Title
Lot Identification Number: 2
Description
Description of the procurement:
“Electric Ireland require a Market Research Company to carry out regular tracking across key brand metrics, to highlight how the Electric Ireland brand is...”
Description of the procurement
Electric Ireland require a Market Research Company to carry out regular tracking across key brand metrics, to highlight how the Electric Ireland brand is performing across a range of different criteria. There will be a requirement to provide a common methodology and consistent approach to measuring and assessing public perceptions of the brand within the competitive context. The survey will need to include an evaluation of brand imagery metrics, product, service and proposition awareness and perceptions, as well as the performance of brand and marketing activity such as advertising, PR, sponsorship and social media. The tracking survey will be used to guide tactical and strategic thinking for the brand.
As well a regular tracking study, there will also be a requirement, on an ad hoc basis, to undertake market research surveys in a range of areas pertaining to the Electric Ireland brand, product, service or marketing activity.
3️⃣ Scope of the procurement
Title: ESB Brand Tracking and Ad Hoc Quantitative Research
Title
Lot Identification Number: 3
Description
Description of the procurement:
“ESB require a Market Research Company to carry out regular tracking across key brand and reputation metrics, to highlight how the ESB brand is performing...”
Description of the procurement
ESB require a Market Research Company to carry out regular tracking across key brand and reputation metrics, to highlight how the ESB brand is performing across a range of different criteria. There will be a requirement to provide a common methodology and consistent approach to measuring and assessing public perceptions of the ESB brand within the context of relevant benchmark brands. The survey will need to include an evaluation of brand image and reputation metrics, awareness and perceptions of the role of ESB in Ireland, as well as the performance of brand and marketing activity such as advertising, PR, sponsorship and social media. The tracking survey will be used to guide tactical and strategic thinking for the brand.
As well a regular tracking study, there will also be a requirement, on an ad hoc basis, to undertake market research surveys in a range of areas pertaining to the ESB brand or marketing activity.
4️⃣ Scope of the procurement
Title: ESB and Electric Ireland Qualitative Research.
Title
Lot Identification Number: 4
Description
Description of the procurement:
“ESB require a Market Research Company to carry out ad hoc qualitative research projects. Research of this nature might include projects for either or both...”
Description of the procurement
ESB require a Market Research Company to carry out ad hoc qualitative research projects. Research of this nature might include projects for either or both of ESB and/or Electric Ireland. The type of qualitative methodology used for such projects might depend on the specific nature of the enquiry and the objectives of the individual project. It is envisaged that the qualitative projects undertaken would be strategic in focus, used to guide and shape the development of both strategic and tactical decision making for both brands.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 207182” Economic and financial standing
List and brief description of selection criteria:
“As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 207182” Technical and professional ability
List and brief description of selection criteria:
“As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 207182”
Procedure Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-03-07
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Complementary information Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: http://www.courts.ie🌏
Source: OJS 2022/S 027-070042 (2022-02-03)
Contract award notice (2022-11-18) Object Information about lots
This contract is divided into lots ✅
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2022/S 027-070042
Award of contract
1️⃣
Contract Number: 1
Title: Electric Ireland Customer Experience Tracking
Date of conclusion of the contract: 2022-10-28 📅
Information about tenders
Number of tenders received: 9
Number of tenders received by electronic means: 9
Name and address of the contractor
Name: Behaviour & Attitudes Marketing Research
National registration number: 102171
Postal address: Milltown House
Postal town: Milltown
Postal code: Mount St Annes
Country: Ireland 🇮🇪
Phone: +353 012057500📞
E-mail: brenda@banda.ie📧
Fax: +353 012057522 📠
Region: Éire/Ireland🏙️
The contractor is an SME ✅
2️⃣
Contract Number: 2
Title: Electric Ireland Brand and Marketing Tracking and Ad Hoc Quantitative Research
Date of conclusion of the contract: 2022-11-10 📅
Name and address of the contractor
Name: RED C Research and Marketing Ltd
National registration number: ie6391854v
Postal address: Ground Floor, Block G, Eastpoint Busines Park
Postal town: Dublin
Postal code: Dublin
Phone: +353 18186316📞
E-mail: bryan@redcresearch.ie📧
URL: http://www.redcresearch.ie🌏
3️⃣
Contract Number: 3
Title: ESB Brand Tracking and Ad Hoc Quantitative Research
Name and address of the contractor
The contractor is an SME
4️⃣
Contract Number: 4
Title: ESB and Electric Ireland Qualitative Research.
Name and address of the contractor
Name: Bricolage
National registration number: 9644340U
Postal address: The Digital Court, Rainsford Street
Phone: +353 872245941📞
E-mail: viv@bricolage.ie📧
URL: http://www.bricolage.ie🌏
Source: OJS 2022/S 226-652111 (2022-11-18)