IÉ requires Customer Satisfaction Monitoring research for Intercity (Included the Enterprise service in conjunction with Translink operating Dublin to Belfast), DART and Commuter routes on a bi-annual basis.
Deadline
The time limit for receipt of tenders was 2022-03-03.
The procurement was published on 2022-01-31.
Object Scope of the procurement
Title: Customer Satisfaction Monitoring
7885
Products/services: Customer satisfaction survey📦
Short description:
“IÉ requires Customer Satisfaction Monitoring research for Intercity (Included the Enterprise service in conjunction with Translink operating Dublin to...”
Short description
IÉ requires Customer Satisfaction Monitoring research for Intercity (Included the Enterprise service in conjunction with Translink operating Dublin to Belfast), DART and Commuter routes on a bi-annual basis.
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Estimated value excluding VAT: EUR 500 000 💰
1️⃣
Additional products/services: Marketing services📦
Additional products/services: Direct marketing services📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“IÉ requires Customer Satisfaction Monitoring research for Intercity (Included the Enterprise service in conjunction with Translink operating Dublin to...”
Description of the procurement
IÉ requires Customer Satisfaction Monitoring research for Intercity (Included the Enterprise service in conjunction with Translink operating Dublin to Belfast), DART and Commuter routes on a bi-annual basis.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 500 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“IE reserve the right to extend the initial 36 month contract for a further 24 months based on a renewal period of 12 months and 12 months. IE also reserve...”
Description of renewals
IE reserve the right to extend the initial 36 month contract for a further 24 months based on a renewal period of 12 months and 12 months. IE also reserve the right not to extend the initial contract term.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“For full details, please download a copy of the attached Pre-Qualification Questionnaire.” Economic and financial standing
List and brief description of selection criteria:
“The economic and financial capacity of the entity must be established to the satisfaction of IE.
Applicants will be invited to complete a questionnaire...”
List and brief description of selection criteria
The economic and financial capacity of the entity must be established to the satisfaction of IE.
Applicants will be invited to complete a questionnaire (attached) which seeks company details; information on similar contracts undertaken with value, dates, locations and contact names for reference etc; applicants may be requested to provide supporting information such as balance sheets for the past three financial years.
For full details, please download a copy of the attached Pre-Qualification Questionnaire.
Show more Technical and professional ability
List and brief description of selection criteria:
“The technical competence of the entity, its employees and processes must be established to the satisfaction of IE. Applicants will be invited to complete a...”
List and brief description of selection criteria
The technical competence of the entity, its employees and processes must be established to the satisfaction of IE. Applicants will be invited to complete a questionnaire which seeks company details to establish the entity’s technical capacity.
For full details, please download a copy of the attached Pre-Qualification Questionnaire.
Show more Conditions for participation
List and brief description of rules and criteria: See pre-qualification questionnaire available on www.etenders.gov.ie
Deposits and guarantees required: N/a
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: See pre-qualification questionnaire available on www.etenders.gov.ie
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: See pre-qualification questionnaire available on www.etenders.gov.ie Conditions related to the contract
Contract performance conditions:
“For full details, please download a copy of the attached Pre-Qualification Questionnaire.”
Procedure Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-03-03
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Complementary information Information about recurrence
This is a recurrent procurement ✅ Review body
Name: Central Office of the High Court
Postal address: Four Courts
Postal town: Dublin 7
Postal code: D07 N972
Country: Ireland 🇮🇪
Phone: +353 18886511📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏 Body responsible for mediation procedures
Name: High Court
Postal town: Dublin
Country: Ireland 🇮🇪 Service from which information about the review procedure may be obtained
Name: Central Office of the High Court
Postal address: Four Courts
Postal town: Dublin 7
Postal code: D07 N972
Country: Ireland 🇮🇪
Phone: +353 18886511📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏
Source: OJS 2022/S 025-064569 (2022-01-31)
Contract award notice (2022-12-02) Procedure Administrative information
Previous publication concerning this procedure: 2022/S 025-064569
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Award of contract
1️⃣
Contract Number: 1
Title: Customer Satisfaction Monitoring
Date of conclusion of the contract: 2022-09-13 📅
Source: OJS 2022/S 236-680030 (2022-12-02)