The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision, Implementation and Support of a Customer Relationship Management System and Related Services to the Higher Education Authority.
Deadline
The time limit for receipt of tenders was 2021-09-21.
The procurement was published on 2021-08-17.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Tender for Customer Relationship Management System and Related Services
HEA CRM
Products/services: Customer Relation Management software development services📦
Short description:
“The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision,...”
Short description
The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision, Implementation and Support of a Customer Relationship Management System and Related Services to the Higher Education Authority.
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Estimated value excluding VAT: EUR 750 000 💰
1️⃣
Additional products/services: Customer Relation Management software package📦
Additional products/services: Information systems📦
Place of performance: Dublin🏙️
Main site or place of performance: Dublin 4, D04C2Y6
Description of the procurement:
“The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision,...”
Description of the procurement
The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision, Implementation and Support of a Customer Relationship Management System and Related Services to the Higher Education Authority.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 750 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“It is envisaged that a maintenance contract and associated support services of 5 years duration will be awarded. This contract will have the option to be...”
Description of renewals
It is envisaged that a maintenance contract and associated support services of 5 years duration will be awarded. This contract will have the option to be extended up to a maximum of 3 years on an annual basis.
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Variants will be accepted ✅ Information about options
Options ✅
Description of options:
“The Contracting Authority reserves the right to enter into annual licence agreements with the successful tenderer for up to a maximum of 8 years.” Description
Additional information:
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from the...”
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from the Irish eTenders system www.etenders.gov.ie using RFT ID 196813
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“Selection criteria as stated in the procurement documents available to download from www.etenders.gov.ie using RFT ID 196813.” Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Description
In the case of framework agreements, provide justification for any duration exceeding 8 years: Expected use of an electronic CRM system may exceed to 4 years.
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-09-21
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Conditions for opening of tenders: 2021-09-21
12:00 📅
Conditions for opening of tenders (place): Electronic opening using the eTenders system www.etenders.gov.ie
Conditions for opening of tenders (Information about authorised persons and opening procedure):
“Electronic opening using the eTenders system www.etenders.gov.ie by at least two relevant approved personnel.”
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information
“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.
2) This is the sole call for competition for this contract/framework.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that the successful tenderer is and remains tax compliant.
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
9) At Section 5.1 Selection Criteria, we have indicated that where the tender submission fails or is unable to provide the specified information or if the information provided does not demonstrate that the tenderer has provided the services as described within the last three (3) years, the tenderer will be eliminated from the Competition.
Show more Review body
Name: High Court
Postal address: Inns Quay, Dublin 7
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
Source: OJS 2021/S 161-424084 (2021-08-17)
Additional information (2021-09-15)
Complementary information Original notice reference
Notice number in the OJ S: 2021/S 161-424084
Changes Text to be corrected in the original notice
Section number: IV. 2.2
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Old value
Date: 2021-09-21 📅
Time: 12:00
New value
Date: 2021-09-28 📅
Time: 12:00
Other additional information
“The time limit for receipt of tenders or requests to participate was extended to 28/09/2021 noon (Irish Time).”
Source: OJS 2021/S 182-474412 (2021-09-15)
Additional information (2021-09-17)
Changes Text to be corrected in the original notice
Section number: IV.2.7
Place of text to be modified: Date for opening of tenders
Old value
Date: 2021-09-21 📅
Time: 12:00
New value
Date: 2021-09-28 📅
Time: 15:00
Other additional information
“The "Date for opening of tenders" IV 2.7 is extended to the same date for "Receipt of Tenders" IV 2.2”
Source: OJS 2021/S 184-479815 (2021-09-17)
Additional information (2021-09-23)
Changes Text to be corrected in the original notice
Section number: IV.2.2
Place of text to be modified: Time limit for receipt of tenders
Old value
Date: 2021-09-28 📅
Time: 12:00
New value
Date: 2021-09-29 📅
Time: 12:00
Text to be corrected in the original notice
Section number: IV.2.7
Place of text to be modified: Conditions for opening of tenders
Old value
Date: 2021-09-28 📅
Time: 15:00
New value
Date: 2021-09-29 📅
Time: 15:00
Other additional information
The Date for Receipt of Tenders is extended finally 29/09/2021 Noon Irish Time.
Source: OJS 2021/S 188-489979 (2021-09-23)
Contract award notice (2022-05-13) Object Scope of the procurement
Total value of the procurement (excluding VAT): EUR 750 000 💰
Award criteria
Quality criterion (name): Fitness for Purpose of the Proposed Solutio
Quality criterion (weighting): 40%
Quality criterion (name): Quality, quantity and balance of the Team Proposed
Quality criterion (weighting): 15%
Quality criterion (name): Business, project management and logistical merits
Quality criterion (weighting): 20%
Price (weighting): 25%
Information about options
Description of options:
“The term of framework agreement is four years with an option to extend for a further period of two years.”
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2021/S 161-424084
Award of contract
1️⃣
Contract Number: 1
Title: Tender for Customer Relationship Management System and Related Services
Date of conclusion of the contract: 2022-05-10 📅
Information about tenders
Number of tenders received: 8
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from other EU Member States: 5
Number of tenders received from tenderers from non-EU Member States: 3
Number of tenders received by electronic means: 8
Name and address of the contractor
Name: BDO Eaton Square Ltd
National registration number: 9511774N
Postal address: 4th Floor, Beaux Lane House, Mercer Street Lower,
Postal town: Dublin 2 - D02 DH60
Postal code: Dublin
Country: Ireland 🇮🇪
Phone: +353 14700000📞
E-mail: aidan.mchugh@bdoeatonsquare.ie📧
Region: Dublin🏙️
URL: http://www.bdoeatonsquare.ie🌏
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 750 000 💰
Total value of the contract/lot: EUR 750 000 💰
Complementary information Review procedure
Precise information on deadline(s) for review procedures:
“The framework is covered by the application of the Remedies Directive and the relevant standstill period applied at time of notification”
Source: OJS 2022/S 096-266184 (2022-05-13)