Object Scope of the procurement
Title:
“Supply, Implementation and Support of a SaaS Customer Relationship Management Core Platform with Support & Maintenance.
2104”
Products/services: Customer Relation Management software package📦
Short description:
“Supply, Implementation and Support of a SaaS Customer Relationship Management Core Platform with Support & Maintenance.”
Estimated value excluding VAT: EUR 10 000 000 💰
1️⃣
Additional products/services: Software support services📦
Additional products/services: Software implementation services📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“As a dynamic sales and marketing organisation, IDA Ireland’s Digital Transformation centres on the commissioning of a new CRM Core Platform. The Digital...”
Description of the procurement
As a dynamic sales and marketing organisation, IDA Ireland’s Digital Transformation centres on the commissioning of a new CRM Core Platform. The Digital Transformation roadmap sets out a vision for a CRM Core Platform. Intrinsic to this vision is a ‘Client First’ approach that focusses on delivering an excellent Client experience at each touchpoint.
The proposed platform will provide complete functionality to support all the processes and activities related to Sales, Marketing and Aftercare Support throughout the client journey with IDA. It will continue to enable, and further enhance, the strong existing capabilities of the IDA Team and enable IDA Ireland to deploy optimised business processes across a range of business functions.
The vision for the platform is highlighted below;
• New CRM technology will provide intrinsic support for leads, sales and CRM processes, tailored to the unique aspects of IDA’s business and attuned to client requirements
• The entire client lifecycle will be defined by an end-to-end process with continuous visibility from lead to contract and aftercare support
• The depth of existing client engagement, aftercare support and opportunity conversion will be considerably enhanced via optimised processes and a holistic view of the client
• The platform will act as the system of record for key data elements, driving a single source of ‘truth’ and single view of the client
• Knowledge bases will be integrated tightly with processes, with real-time access to templates and best-in-class collateral to support sales and marketing activities.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 10 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates: As set out in the PQQ documentation
Information about options
Options ✅
Description of options:
“The framework agreement will be for 4 years. So that an appropriate return on investment can be achieved, the Contracting Authority reserves the right to...”
Description of options
The framework agreement will be for 4 years. So that an appropriate return on investment can be achieved, the Contracting Authority reserves the right to extend the Term of the Framework Agreement for a period or periods of up to twelve (12) months with a maximum of three (3) such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law. The Term will not exceed seven (7) years in aggregate.
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Restricted procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-09-14
12:00 📅
Estimated date of dispatch of invitations to tender or to participate to selected candidates: 2021-10-11 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Complementary information Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 1
Country: Ireland 🇮🇪
Source: OJS 2021/S 156-411730 (2021-08-09)
Contract award notice (2022-09-05) Object Scope of the procurement
Currency code: EUR 💰
Total value of the procurement (excluding VAT) (lowest offer): 3396354.00
Total value of the procurement (excluding VAT) (highest offer): 6939052.00
Description
Main site or place of performance: Dublin
Award criteria
Quality criterion (name): Quality of the proposed solution to meet the Core Platform Requirements
Quality criterion (weighting): 150
Quality criterion (name): Quality of the proposed solution to meet the Business Process Requirements
Quality criterion (weighting): 100
Quality criterion (name): Quality of the proposed solution to meet the Technical/ICT Requirements
Quality criterion (name):
“Quality of the proposal to meet the Project Implementation and Delivery Requirements”
Quality criterion (name): Quality of proposal to meet the Support & Maintenance Requirements
Quality criterion (name): Quality of proposal to meet the Contract Management/Governance Requirements
Quality criterion (weighting): 50
Cost criterion (name): Lowest Ultimate Cost
Cost criterion (weighting): 300
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2021/S 156-411730
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Award of contract
1️⃣
Contract Number: 1
Title:
“Supply, Implementation and Support of a SaaS Customer Relationship Management Core Platform with Support & Maintenance.”
Date of conclusion of the contract: 2022-05-19 📅
Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators ✅ Name and address of the contractor
Name: Blue Wave Technology Ltd
National registration number: 314938
Postal address: 80 Ranelagh Road, Ranelagh
Postal town: Dublin
Postal code: 6
Country: Ireland 🇮🇪
Phone: +353 12937797📞
Region: Éire/Ireland🏙️
URL: www.bluewavegroup.eu🌏
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 10 000 000 💰
Currency code: EUR 💰
Lowest offer: 3396354.00
Highest offer: 6939052.00
Source: OJS 2022/S 174-490958 (2022-09-05)