Schools Broadband Service Desk

Department of Education and Skills

Request for tenders for contract for the schools broadband service desk, providing first line technical support to primary and post-primary schools in the Department of Education's Schools Broadband Service Desk.

Deadline
The time limit for receipt of tenders was 2021-03-08. The procurement was published on 2021-02-02.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2021-02-02 Contract notice
2021-05-19 Contract award notice
Contract notice (2021-02-02)
Contracting authority
Name and addresses
Name: Department of Education and Skills
National registration number: IE4000067R
Postal address: Marlborough Street
Postal town: Dublin 1
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Clare Connolly
Phone: +353 18896400 ๐Ÿ“ž
E-mail: clare_connolly@education.gov.ie ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: http://www.education.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1142 ๐ŸŒ
Information about joint procurement
The contract is awarded by a central purchasing body
Communication
Access to the procurement documents is restricted
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=181947&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=181947&B=ETENDERS_SIMPLE ๐ŸŒ

Object
Scope of the procurement
Title: Schools Broadband Service Desk Schools Broadband Service Desk
Products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Short description:
โ€œRequest for tenders for contract for the schools broadband service desk, providing first line technical support to primary and post-primary schools in the...โ€    Show more
Estimated value excluding VAT: EUR 1 700 000 ๐Ÿ’ฐ

1๏ธโƒฃ
Additional products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Place of performance: ร‰ire/Ireland ๐Ÿ™๏ธ
Description of the procurement: Prevision of services as outlined in the request for tender document.
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 700 000 ๐Ÿ’ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions: Outlined in procurement documents.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions: Per procurement documents.

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-03-08 18:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2021-03-08 18:00 ๐Ÿ“…

Complementary information
Review body
Name: High Court
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2021/S 025-060344 (2021-02-02)
Contract award notice (2021-05-19)
Contracting authority
Name and addresses
Postal town: Dublin
Postal code: Dublin 1

Object
Scope of the procurement
Short description:
โ€œRequest for tenders for contract for the Schools Broadband Service Desk, providing first line technical support to primary and post-primary schools in the...โ€    Show more
Total value of the procurement (excluding VAT): EUR 1 700 000 ๐Ÿ’ฐ
Award criteria
Quality criterion (name): Quality of methodology for delivering the services
Quality criterion (weighting): 130
Quality criterion (name):
โ€œQuality of the proposed Infrastructure solution to enable delivery of the servicesโ€
Quality criterion (name): Quality of proposed service desk manager and staff
Quality criterion (weighting): 140
Quality criterion (name):
โ€œQuality of approach to service desk flexibility and staff management and trainingโ€
Quality criterion (weighting): 40
Quality criterion (name):
โ€œQuality of proposed reporting and monitoring capabilities and approach to meeting SLS requirementsโ€
Quality criterion (name): Quality of transition plan
Quality criterion (weighting): 120
Price (weighting): 400

Procedure
Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2021/S 025-060344

Award of contract

1๏ธโƒฃ
Contract Number: 1
Title: Schools Broadband Service Desk
Date of conclusion of the contract: 2021-04-05 ๐Ÿ“…
Information about tenders
Number of tenders received: 3
Name and address of the contractor
Name: BT Ireland
National registration number: 141524
Postal address: Grand Canal Plaza
Postal town: Dublin 4
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Region: Ireland ๐Ÿ™๏ธ
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 1 700 000 ๐Ÿ’ฐ
Source: OJS 2021/S 098-257877 (2021-05-19)
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