Procurement of a Managed Service Provider for CIE

Coras Iompair Eireann (CIE Utility)

CIE Group IT&T seeks to engage a single IT Managed Service Provider for the delivery of a suite of SLA-governed and IT Managed Services (to ITIL standard) from modern data centre facilities (to TIA-942 Tier3 or equivalent standard).
The Service Provider will be responsible for delivery of IT infrastructure projects during the term of the contract
This Managed Service Provider (MSP) will be responsible for the following elements but are not limited to: storage administration,
backup management, standard operations, server/client/patch management, WAN and LAN operations, site support services, monitoring, services, reporting, services,security administration, security services -24/7.

Deadline

The time limit for receipt of tenders was 2021-08-13. The procurement was published on 2021-07-13.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Hibernia Services Ltd. t/a eir evo

Who?

• Coras Iompair Eireann (CIE Utility)

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2021-07-13	Contract notice
2021-10-12	Additional information
2022-07-21	Contract award notice

Contract notice (2021-07-13)
Object
Scope of the procurement
Title: Information technology services
Reference number: CIE 7756
Short description:

CIE Group IT&T seeks to engage a single IT Managed Service Provider for the delivery of a suite of SLA-governed and IT Managed Services (to ITIL standard) from modern data centre facilities (to TIA-942 Tier3 or equivalent standard). The Service Provider will be responsible for delivery of IT infrastructure projects during the term of the contract This Managed Service Provider (MSP) will be responsible for the following elements but are not limited to: storage administration, backup management, standard operations, server/client/patch management, WAN and LAN operations, site support services, monitoring, services, reporting, services,security administration, security services -24/7.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Information technology services 📦
Additional CPV: Software package utilities 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Coras Iompair Eireann (CIE Utility)
Postal address: Heuston Station
Postal town: Dublin 8
Contact
Internet address: http://www.cie.ie 🌏
E-mail: richard.latimer@irishrail.ie 📧
Phone: +353 17031755 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=193179&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=193179&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-07-13 📅
Submission deadline: 2021-08-13 📅
Publication date: 2021-07-16 📅
Identifiers
Notice number: 2021/S 136-363341
OJ-S issue: 136
Additional information
Prior Indicative Notice for the procurement of a Managed Service Provider.

Object
Scope of the procurement
Short description:

The Service Provider will be responsible for delivery of IT infrastructure projects during the term of the contract

This Managed Service Provider (MSP) will be responsible for the following elements but are not limited to: storage administration,

backup management, standard operations, server/client/patch management, WAN and LAN operations, site support services, monitoring, services, reporting, services,security administration, security services -24/7.

Estimated total value: 25 000 000 EUR 💰
Short description:

IT Managed Service Provider (MSP) contract renewal

This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:

• storage administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.

• backup management – operate backup and restoration (DR) services for the CIÉ estate.

• standard operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.

• server/client patch management – manage and patch CIÉ estate as per patch releases by vendors.

• WAN and LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet).

• site support services across CIÉ Sites where required – provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.

• monitoring services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.

• reporting services – RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.

• security administration – operate firewall and anti-virus and associated end point security technologies across the CIÉ estate.

• security services — 24/7 security monitoring and Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).

Estimated value excluding VAT: 20 000 000 EUR 💰
Duration: 48 months
Description of renewals:

Contract for 4 years with an option to extend by up to 24 months and for an additional 24 months up to a maximum of 48 months at CIE’s discretion, subject to the terms and conditions of the contract.

Additional information: Prior Indicative Notice for the procurement of a Managed Service Provider.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

List and brief description of conditions: For full details, please download a copy of the attached Pre-Qualification Questionnaire.

Economic and financial standing:

List and brief description of selection criteria:

The economic and financial capacity of the entity must be established to the satisfaction of IE.

Applicants will be invited to complete a questionnaire (attached) which seeks company details; information on similar contracts undertaken with value, dates, locations and contact names for reference etc; applicants may be requested to provide supporting information such as balance sheets for the past three financial years.

For full details, please download a copy of the attached Pre-Qualification Questionnaire.

List and brief description of rules and criteria:

Minimum Qualification Criteria, turnover at 10 million and NOC and SOC capability.

Relevant Experience 60 % Technical Statements 25 % Technical Resources 10 % Corporate Governance & Management Systems 5 %

Procedure
Legal basis: 32014L0025
Time of receipt of tenders: 12:00
Date of dispatch of invitations: 2021-09-08 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Richard Latimer
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/339 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=193179&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:

• storage administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.

• backup management – operate backup and restoration (DR) services for the CIÉ estate.

• standard operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.

• server/client patch management – manage and patch CIÉ estate as per patch releases by vendors.

• WAN and LAN Operations – provide 24/7 network management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet).

• site support services across CIÉ Sites where required – provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.

• reporting services – RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.

• security administration – operate firewall and anti-virus and associated end point security technologies across the CIÉ estate.

• security services — 24/7 security monitoring and incident response (anti-virus, firewall, vulnerability management, SIEM).

Complementary information
Review body
Name: Central Office of the High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: D07 N972
Country: Ireland 🇮🇪
Phone: +353 18886511 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Source: OJS 2021/S 136-363341 (2021-07-13)

Additional information (2021-10-12)
Object
Scope of the procurement
Short description:

CIE Group IT&T seeks to engage a single IT Managed Service Provider for the delivery of a suite of SLA-governed and IT Managed Services (to ITIL standard) from modern data centre facilities (to TIA-942 Tier3 or equivalent standard). The Service Provider will be responsible for delivery of IT infrastructure projects during the term of the contract This Managed Service Provider (MSP) will be responsible for the following elements but are not limited to: Storage Administration, Backup Management , Standard Operations, Server/Client/Patch Management, WAN & LAN Operations, Site Support Services ,Monitoring,Services ,Reporting, Services ,Security Administration, Security Services -24/7.

Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Network servers 📦

Reference
Dates
Date dispatched: 2021-10-12 📅
Publication date: 2021-10-15 📅
Identifiers
Notice number: 2021/S 201-526170
Refers to notice: 2021/S 136-363341
OJ-S issue: 201
Additional information
This is to accommodate ITT stage

Object
Scope of the procurement
Short description:

This Managed Service Provider (MSP) will be responsible for the following elements but are not limited to: Storage Administration,

Backup Management , Standard Operations, Server/Client/Patch Management, WAN & LAN Operations, Site Support Services ,Monitoring,Services ,Reporting, Services ,Security Administration, Security Services -24/7.

Contracting authority
Contact
Contact point: Richard Latimer
Source: OJS 2021/S 201-526170 (2021-10-12)

Contract award notice (2022-07-21)
Object
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2022-07-21 📅
Publication date: 2022-07-26 📅
Identifiers
Notice number: 2022/S 142-407733
OJ-S issue: 142
Additional information
Prior Indicative Notice for the procurement of a Managed Service Provider –

Object
Scope of the procurement
Short description:

IT Managed Service Provider (MSP) contract renewal

• Storage Administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.

• Backup Management –operate backup and restoration (DR) services for the CIÉ estate.

• Standard Operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.

• Server/Client Patch Management – manage and patch CIÉ estate as per patch releases by vendors.

• WAN & LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet)

• Site Support Services across CIÉ Sites where required– provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.

• Monitoring Services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.

• Reporting Services –RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.

• Security Administration – operate Firewall & Anti-Virus and associated end point security technologies across the CIÉ estate.

• Security Services - 24/7 Security Monitoring & Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).

Additional information: Prior Indicative Notice for the procurement of a Managed Service Provider –

Award of contract
Date of contract conclusion: 2022-05-03 📅
Name: Hibernia Services Ltd. t/a eir evo
National registration number: N/a
Postal address: 2022 Bianconi Avenue Citywest Business Park Citywest
Postal town: Dublin 24
Postal code: D24 HX03
Country: Ireland 🇮🇪
Phone: +353 872887253 📞
E-mail: hugh.dawson@hetg.ie 📧
Information about tenders
Number of tenders received: 3

Reference
Additional information