CIE Group IT&T seeks to engage a single IT Managed Service Provider for the delivery of a suite of SLA-governed and IT Managed Services (to ITIL standard) from modern data centre facilities (to TIA-942 Tier3 or equivalent standard).
The Service Provider will be responsible for delivery of IT infrastructure projects during the term of the contract
This Managed Service Provider (MSP) will be responsible for the following elements but are not limited to: storage administration,
backup management, standard operations, server/client/patch management, WAN and LAN operations, site support services, monitoring, services, reporting, services,security administration, security services -24/7.
Deadline
The time limit for receipt of tenders was 2021-08-13.
The procurement was published on 2021-07-13.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Procurement of a Managed Service Provider for CIE
CIE 7756
Products/services: Information technology services📦
Short description:
“CIE Group IT&T seeks to engage a single IT Managed Service Provider for the delivery of a suite of SLA-governed and IT Managed Services (to ITIL standard)...”
Short description
CIE Group IT&T seeks to engage a single IT Managed Service Provider for the delivery of a suite of SLA-governed and IT Managed Services (to ITIL standard) from modern data centre facilities (to TIA-942 Tier3 or equivalent standard).
The Service Provider will be responsible for delivery of IT infrastructure projects during the term of the contract
This Managed Service Provider (MSP) will be responsible for the following elements but are not limited to: storage administration,
backup management, standard operations, server/client/patch management, WAN and LAN operations, site support services, monitoring, services, reporting, services,security administration, security services -24/7.
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Estimated value excluding VAT: EUR 25 000 000 💰
IT Managed Service Provider (MSP) contract renewal
This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:
• storage administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.
• backup management – operate backup and restoration (DR) services for the CIÉ estate.
• standard operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.
• server/client patch management – manage and patch CIÉ estate as per patch releases by vendors.
• WAN and LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet).
• site support services across CIÉ Sites where required – provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.
• monitoring services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.
• reporting services – RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.
• security administration – operate firewall and anti-virus and associated end point security technologies across the CIÉ estate.
• security services — 24/7 security monitoring and Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 20 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“Contract for 4 years with an option to extend by up to 24 months and for an additional 24 months up to a maximum of 48 months at CIE’s discretion, subject...”
Description of renewals
Contract for 4 years with an option to extend by up to 24 months and for an additional 24 months up to a maximum of 48 months at CIE’s discretion, subject to the terms and conditions of the contract.
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Additional information: Prior Indicative Notice for the procurement of a Managed Service Provider.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“List and brief description of conditions: For full details, please download a copy of the attached Pre-Qualification Questionnaire.” Economic and financial standing
List and brief description of selection criteria:
“List and brief description of selection criteria:
The economic and financial capacity of the entity must be established to the satisfaction of...”
List and brief description of selection criteria
List and brief description of selection criteria:
The economic and financial capacity of the entity must be established to the satisfaction of IE.
Applicants will be invited to complete a questionnaire (attached) which seeks company details; information on similar contracts undertaken with value, dates, locations and contact names for reference etc; applicants may be requested to provide supporting information such as balance sheets for the past three financial years.
For full details, please download a copy of the attached Pre-Qualification Questionnaire.
Show more Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions for participation
List and brief description of rules and criteria:
“Minimum Qualification Criteria, turnover at 10 million and NOC and SOC capability.
Relevant Experience 60 % Technical Statements 25 % Technical Resources 10...”
List and brief description of rules and criteria
Minimum Qualification Criteria, turnover at 10 million and NOC and SOC capability.
Relevant Experience 60 % Technical Statements 25 % Technical Resources 10 % Corporate Governance & Management Systems 5 %
Procedure Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-08-13
12:00 📅
Estimated date of dispatch of invitations to tender or to participate to selected candidates: 2021-09-08 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Complementary information Additional information
“This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:
• storage administration – manage and maintain...”
This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:
• storage administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.
• backup management – operate backup and restoration (DR) services for the CIÉ estate.
• standard operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.
• server/client patch management – manage and patch CIÉ estate as per patch releases by vendors.
• WAN and LAN Operations – provide 24/7 network management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet).
• site support services across CIÉ Sites where required – provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.
• monitoring services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.
• reporting services – RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.
• security administration – operate firewall and anti-virus and associated end point security technologies across the CIÉ estate.
• security services — 24/7 security monitoring and incident response (anti-virus, firewall, vulnerability management, SIEM).
Additional information (2021-10-12) Object Scope of the procurement
Short description:
“CIE Group IT&T seeks to engage a single IT Managed Service Provider for the delivery of a suite of SLA-governed and IT Managed Services (to ITIL standard)...”
Short description
CIE Group IT&T seeks to engage a single IT Managed Service Provider for the delivery of a suite of SLA-governed and IT Managed Services (to ITIL standard) from modern data centre facilities (to TIA-942 Tier3 or equivalent standard).
The Service Provider will be responsible for delivery of IT infrastructure projects during the term of the contract
This Managed Service Provider (MSP) will be responsible for the following elements but are not limited to: Storage Administration,
Backup Management , Standard Operations, Server/Client/Patch Management, WAN & LAN Operations, Site Support Services ,Monitoring,Services ,Reporting, Services ,Security Administration, Security Services -24/7.
Complementary information Original notice reference
Notice number in the OJ S: 2021/S 136-363341
Changes Other additional information
This is to accommodate ITT stage
Source: OJS 2021/S 201-526170 (2021-10-12)
Contract award notice (2022-07-21) Object Description
Description of the procurement:
“IT Managed Service Provider (MSP) contract renewal
This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited...”
Description of the procurement
IT Managed Service Provider (MSP) contract renewal
This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:
• Storage Administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.
• Backup Management –operate backup and restoration (DR) services for the CIÉ estate.
• Standard Operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.
• Server/Client Patch Management – manage and patch CIÉ estate as per patch releases by vendors.
• WAN & LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet)
• Site Support Services across CIÉ Sites where required– provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.
• Monitoring Services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.
• Reporting Services –RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.
• Security Administration – operate Firewall & Anti-Virus and associated end point security technologies across the CIÉ estate.
• Security Services - 24/7 Security Monitoring & Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).
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Additional information: Prior Indicative Notice for the procurement of a Managed Service Provider –
Procedure Administrative information
Previous publication concerning this procedure: 2021/S 136-363341
Award of contract
1️⃣
Contract Number: 1
Title: Procurement of a Managed Service Provider for CIE
Date of conclusion of the contract: 2022-05-03 📅
Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 3
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Hibernia Services Ltd. t/a eir evo
National registration number: N/a
Postal address: 2022 Bianconi Avenue Citywest Business Park Citywest
Postal town: Dublin 24
Postal code: D24 HX03
Country: Ireland 🇮🇪
Phone: +353 872887253📞
E-mail: hugh.dawson@hetg.ie📧
Region: Éire/Ireland🏙️
The contractor is an SME
Complementary information Additional information
“This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:
• Storage Administration – manage and maintain...”
This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:
• Storage Administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.
• Backup Management –operate backup and restoration (DR) services for the CIÉ estate.
• Standard Operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.
• Server/Client Patch Management – manage and patch CIÉ estate as per patch releases by vendors.
• WAN & LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet)
• Site Support Services across CIÉ Sites where required– provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.
• Monitoring Services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.
• Reporting Services –RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.
• Security Administration – operate Firewall & Anti-Virus and associated end point security technologies across the CIÉ estate.
• Security Services - 24/7 Security Monitoring & Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).
Show more
Source: OJS 2022/S 142-407733 (2022-07-21)