Multi Party Framework for the Provision of Information Technology Operational and Service Management Services

Bus Eireann/Irish Bus

Provide resourcing whom can support the following activities including:
โ€” operational support and ongoing service assurance;
โ€” systems upgrades and patch management;
โ€” support project delivery;
โ€” knowledge management;
โ€” Continual service improvement activities;
โ€” Service reporting;
โ€” provide ITIL/ITSM resoucing and or consultancy;
โ€” operational vendor management capabilities;
โ€” Opex cost control.

Deadline

The time limit for receipt of tenders was 2021-01-28. The procurement was published on 2021-01-06.

Who? What? Where?
Procurement history
Date Document
2021-01-06 Contract notice
Contract notice (2021-01-06)
Object
Scope of the procurement
Title: Information technology services
Reference number: BE/SE/06/01/2021
Short description:
Provide resourcing whom can support the following activities including: โ€” operational support and ongoing service assurance; โ€” systems upgrades and patch management; โ€” support project delivery; โ€” knowledge management; โ€” Continual service improvement activities; โ€” Service reporting; โ€” provide ITIL/ITSM resoucing and or consultancy; โ€” operational vendor management capabilities; โ€” Opex cost control.
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Notice metadata
Original language: English ๐Ÿ—ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Information technology services ๐Ÿ“ฆ
Additional CPV: Information technology requirements review services ๐Ÿ“ฆ
Place of performance
NUTS region: ร‰ire/Ireland ๐Ÿ™๏ธ

Procedure
Procedure type: Competitive procedure with negotiation
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Awarding authority type: Body governed by public law
Awarding authority name: Bus Eireann/Irish Bus
Postal address: 21 Phibsboro Road, Broadstone
Postal town: Dublin 7
Contact
Internet address: http://www.buseireann.ie ๐ŸŒ
E-mail: john.angulin@buseireann.ie ๐Ÿ“ง
Phone: +353 17033400 ๐Ÿ“ž
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180804&B=ETENDERS_SIMPLE ๐ŸŒ
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180804&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Dates
Date dispatched: 2021-01-06 ๐Ÿ“…
Submission deadline: 2021-01-28 ๐Ÿ“…
Publication date: 2021-01-11 ๐Ÿ“…
Identifiers
Notice number: 2021/S 006-009583
OJ-S issue: 6

Object
Scope of the procurement
Short description:
Provide resourcing whom can support the following activities including:
โ€” operational support and ongoing service assurance;
โ€” systems upgrades and patch management;
โ€” support project delivery;
โ€” knowledge management;
โ€” Continual service improvement activities;
โ€” Service reporting;
โ€” provide ITIL/ITSM resoucing and or consultancy;
โ€” operational vendor management capabilities;
โ€” Opex cost control.
Estimated total value: 650 000 EUR ๐Ÿ’ฐ
Short description:
โ€” continual service improvement activities;
โ€” service reporting;
Estimated value excluding VAT: 650 000 EUR ๐Ÿ’ฐ
Duration: 36 months
Description of renewals: The framework can be renewed for a further 12 months up to a limit of 24 months.
Place of performance
Main site or place of performance: Dublin.

Procedure
Legal basis: 32014L0024
Minimum number of candidates: 6
Maximum number of candidates: 8
Accelerated procedure: Additional Budget allocated to projects and resource required urgently.
Number of participants to be contemplated: 6
Time of receipt of tenders: 11:00
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Irish ๐Ÿ—ฃ๏ธ

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: John Angulin
Internet address: www.buseireann.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/374 ๐ŸŒ
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180804&B=ETENDERS_SIMPLE ๐ŸŒ

Complementary information
Review body
Name: HIgh Court
Postal address: Inns Quay
Postal town: Dublin 2
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2021/S 006-009583 (2021-01-06)