Microsoft Dynamics services for the Development of a Case Management System for The Labour Court

Department of Enterprise, Trade and Employment

The Labour Court’s current case management system was developed in Lotus Notes and reporting is a mixture of Lotus Notes Views and Cognos/Tableau reports. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics solutions. Although the Labour Court has been computerised for many years, existing processes remain paper based. The Labour Court is implementing a “digitisation project” to move the hearing process into the digital age - this will be formalised within the new system. The contract on offer in this procurement competition is for the redevelopment of the Labour Court back-office system in a Microsoft Dynamics 365 environment, leveraging the capabilities of MS Dynamics to maximise process efficiencies. This contract also covers the development of stage 1 of an online portal which will allow customers of the Labour Court to make a direct referral, or to appeal a decision of the Workplace Relations Commission to the Court.

Deadline
The time limit for receipt of tenders was 2022-01-12. The procurement was published on 2021-11-12.

Who?

What?

Where?

Procurement history
Date Document
2021-11-12 Contract notice
2022-03-23 Contract award notice
Contract notice (2021-11-12)
Contracting authority
Name and addresses
Name: Department of Enterprise, Trade and Employment
National registration number: N/a
Postal address: 23 Kildare Street
Postal town: Dublin
Postal code: Dublin 2
Country: Ireland 🇮🇪
Contact person: Laura Barrett
Phone: +353 016312767 📞
E-mail: laura.barrett@enterprise.gov.ie 📧
Region: Éire/Ireland 🏙️
URL: https://enterprise.gov.ie/en/ 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1203 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=201658&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=201658&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title:
“Microsoft Dynamics services for the Development of a Case Management System for The Labour Court”
Products/services: Customer Relation Management software development services 📦
Short description:
“The Labour Court’s current case management system was developed in Lotus Notes and reporting is a mixture of Lotus Notes Views and Cognos/Tableau reports....”    Show more
Estimated value excluding VAT: EUR 800 000 💰

1️⃣
Additional products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: IT software development services 📦
Additional products/services: Office automation software development services 📦
Additional products/services: Software development services 📦
Place of performance: Éire/Ireland 🏙️
Main site or place of performance: Dublin
Description of the procurement:
“The current case management system in the Labour Court is one of several ageing Lotus Notes based systems supported by the Department of Enterprise, Trade...”    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 800 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal
Description
Description of renewals: Up to 2 renewals of 12 months each

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions: As stated in the procurement documents.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions: As stated in the procurement documents

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-01-12 17:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 2
Conditions for opening of tenders: 2022-01-12 17:00 📅
Conditions for opening of tenders (place): Dublin

Complementary information
Information about electronic workflows
Electronic payment will be used
Review body
Name: Pat McCourt
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2021/S 223-587127 (2021-11-12)
Contract award notice (2022-03-23)
Object
Award criteria
Price

Procedure
Administrative information
Previous publication concerning this procedure: 2021/S 223-587127

Award of contract

1️⃣
Contract Number: 1
Title:
“Microsoft Dynamics services for the Development of a Case Management System for The Labour Court”
Information on non-award
Other reasons (discontinuation of procedure)
Source: OJS 2022/S 061-161269 (2022-03-23)