The contracting entity intends to procure a supply and maintenance contract for the provision of an end-end managed print service in approx. 90 ESB locations in the Republic of Ireland, and a small number of locations in Northern Ireland and mainland UK. The existing printer fleet consists of a mixture of 570+ single and multi-function (print, copy, scan) A3/A4 print devices. There are approx.13.5 million pages printed each year across all locations. Reducing the number of print devices and pages printed will be a key feature of this contract.
The impact of Covid-19 and the increase in ESB staff working remotely/flexibly will impact the number of sites and site occupancy, this will have a direct impact on the number of print devices required and print volumes throughout the duration of the contract. ESB reserves the right to ramp up and ramp down the print service without penalty.
Deadline
The time limit for receipt of tenders was 2020-09-28.
The procurement was published on 2020-08-24.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: The Supply and Maintenance of an End-end Managed Print Service
SS CON 4742
Products/services: IT services: consulting, software development, Internet and support📦
Short description:
“The contracting entity intends to procure a supply and maintenance contract for the provision of an end-end managed print service in approx. 90 ESB...”
Short description
The contracting entity intends to procure a supply and maintenance contract for the provision of an end-end managed print service in approx. 90 ESB locations in the Republic of Ireland, and a small number of locations in Northern Ireland and mainland UK. The existing printer fleet consists of a mixture of 570+ single and multi-function (print, copy, scan) A3/A4 print devices. There are approx.13.5 million pages printed each year across all locations. Reducing the number of print devices and pages printed will be a key feature of this contract.
The impact of Covid-19 and the increase in ESB staff working remotely/flexibly will impact the number of sites and site occupancy, this will have a direct impact on the number of print devices required and print volumes throughout the duration of the contract. ESB reserves the right to ramp up and ramp down the print service without penalty.
1️⃣
Additional products/services: IT services: consulting, software development, Internet and support📦
Place of performance: United Kingdom 🏙️
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Ireland.
Description of the procurement:
“The service will be required to be delivered within a Citrix (XenApp/XenDesktop 7.15 or later) environment and on both Windows 10 build 1803 and Windows...”
Description of the procurement
The service will be required to be delivered within a Citrix (XenApp/XenDesktop 7.15 or later) environment and on both Windows 10 build 1803 and Windows Server 2016 or later. Any print driver should be remote desktop services -Serer 2016/2019 verified /tested compatible. Printing is required from a variety of applications, including but not limited to Geodart, GIS, SAP and standard Microsoft office applications.
It is expected proof of concept testing will figure as part of the tender process.
ESB intends to award a 3-year contract for this service with an option to extend by a further 2 years by mutual agreement. The contract will include the following services:
• the supply and installation of single (print only) and multi-function (print, email, scan) A3/A4 print devices across all ESB locations. This should include a print assessment of each location to inform the type and number of print devices required in order maximise efficiency and optimise cost savings;
• all print devices supplied must be capable of delivering the latest industry standard applications and functionality in order to achieve operational consistency across the print fleet. It is therefore not expected that the average age of the printer fleet exceeds 4 years, as currently applies, throughout the duration of the contract;
• an annual review of the printer fleet and printing habits in order to maximise efficiency and to reduce printing costs. (It is envisaged that this will include reducing the number of print devices and pages printed whilst maintaining operational efficiency);
• proactive alerting to identify and solve potential printing problems;
• the provision of hardware and software maintenance for all printing devices;
• the provision of software updates for all printing devices;
• the provision, recommendation and installation of print driver;
• the provision of secure follow me printing;
• the provision of all print consumables (excluding paper) for all print devices;
• the provision of an environmentally sustainable consumable disposal service (in specified ESB locations);
• the provision of all relevant licensing in relation to the delivery of the managed print service;
• the provision of device monitoring, alerting and incident management;
• periodic reviews of all print devices in order to optimise their performance and suitability in all ESB locations;
• account management to deliver regular account meetings and financial, environmental and usage reports.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Information about the limits on the number of candidates to be invited
Envisaged minimum number: 5
Information about options
Options ✅
Description of options:
“It is envisaged the term of the contract commences on the date when services commence and shall be for a period of up to 36 months with an option to extend...”
Description of options
It is envisaged the term of the contract commences on the date when services commence and shall be for a period of up to 36 months with an option to extend after the initial period of up to 24 months from the expiry of the initial period, for a total contract period of 60 months.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.” Economic and financial standing
List and brief description of selection criteria:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.” Technical and professional ability
List and brief description of selection criteria:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.” Conditions for participation
Deposits and guarantees required: Will be set out in the RFT.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: Will be set out in the RFT.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.” Conditions related to the contract
Contract performance conditions:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.”
Procedure Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-09-28
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Complementary information Additional information
“1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (http://www.etenders.gov.ie/) only. Registration is free of charge. The contracting entity will not accept responsibility for information relayed (or not relayed) via third parties.
2) This is the sole call for competition for this service.
3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant.
6) If for any reason it is not possible to admit to the contract one or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract, the contracting entity reserves the right to invite the next highest scoring tenderer to join the contract and/or deliver the contract as appropriate to the circumstances pertaining to said contract.
7) At its absolute discretion, the contracting entity may elect to terminate this procurement process at any time.
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases, it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
10) At Section II.2.9) we have indicated that 5 will be invited to tender, please note that the contracting entity reserves the right to invite at least 5, subject to that number qualifying.
Show more Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: http://www.courts.ie🌏
Source: OJS 2020/S 167-405678 (2020-08-24)
Contract award notice (2023-10-10) Contracting authority Name and addresses
Name: Electricity Supply Board ( ESB )
Postal address: 2 Gateway
Postal code: East Wall Road
Object Scope of the procurement
Title: The Supply and Maintenance of an end-end managed print service
SS CON 4742
Short description:
“The contracting entity intends to procure a Supply and Maintenance contract for the Provision of an end-end managed print service in approx. 90 ESB...”
Short description
The contracting entity intends to procure a Supply and Maintenance contract for the Provision of an end-end managed print service in approx. 90 ESB locations in the Republic of Ireland, and a small number of locations in Northern Ireland and mainland UK. The existing printer fleet consists of a mixture of 570+ single & multi-function (print, copy, scan) A3/A4 print devices. There are approx.13.5 million pages printed each year across all locations. Reducing the number of print devices and pages printed will be a key feature of this contract.
The impact of Covid-19 and the increase in ESB staff working remotely/flexibly will impact the number of sites and site occupancy, this will have a direct impact on the number of print devices required and print volumes throughout the duration of the contract. ESB reserves the right to ramp up and ramp down the print service without penalty.
Show more Description
Main site or place of performance: Ireland
Description of the procurement:
“The service will be required to be delivered within a Citrix (XenApp/XenDesktop 7.15 or later) environment and on both Windows 10 build 1803 and Windows...”
Description of the procurement
The service will be required to be delivered within a Citrix (XenApp/XenDesktop 7.15 or later) environment and on both Windows 10 build 1803 and Windows Server 2016 or later. Any print driver should be Remote Desktop Services -Serer 2016/2019 verified /tested compatible. Printing is required from a variety of applications, including but not limited to Geodart, GIS, SAP and standard Microsoft office applications.
It is expected proof of concept testing will figure as part of the tender process.
ESB intends to award a three year contract for this service with an option to extend by a further two years by mutual agreement. The contract will include the following services –
• The supply & installation of single (print only) & multi-function (print, email, scan) A3/A4 print devices across all ESB locations. This should include a print assessment of each location to inform the type and number of print devices required in order maximise efficiency and optimise cost savings.
• All Print devices supplied must be capable of delivering the latest industry standard applications & functionality in order to achieve operational consistency across the print fleet. It is therefore not expected that the average age of the printer fleet exceeds 4 years, as currently applies, throughout the duration of the contract.
• An annual review of the printer fleet & printing habits in order to maximise efficiency and to reduce printing costs. (It is envisaged that this will include reducing the number of print devices and pages printed whilst maintaining operational efficiency)
• Proactive alerting to identify and solve potential printing problems.
• The provision of hardware & software maintenance for all printing devices.
• The provision of software updates for all printing devices.
• The provision, recommendation & installation of print drivers
• The provision of secure follow me printing.
• The provision of all print consumables (excluding paper) for all print devices.
• The provision of an environmentally sustainable consumable disposal service (in specified ESB locations)
• The provision of all relevant licensing in relation to the delivery of the managed print service.
• The provision of device monitoring, alerting and incident management
• Periodic reviews of all print devices in order to optimise their performance and suitability in all ESB locations.
• Account management to deliver regular account meetings & financial, environmental & usage reports.
Show more Award criteria
Quality criterion (name): 1. Functional Requirements
Quality criterion (weighting): 135
Quality criterion (name): 2. Technical Requirements
Quality criterion (weighting): 400
Quality criterion (name): 3. Support Services
Quality criterion (weighting): 145
Quality criterion (name): 4. Implementation Plan
Quality criterion (weighting): 80
Quality criterion (name): 5. Sustainability
Quality criterion (weighting): 40
Price (weighting): 400
Information about options
Description of options:
“It is envisaged the term of the contract commences on the date when services commence and shall be for a period of up to 36 months with an option to extend...”
Description of options
It is envisaged the term of the contract commences on the date when services commence and shall be for a period of up to 36 months with an option to extend after the initial period of up to 24 Months from the expiry of the initial period, for a total contract period of 60 Months.
Procedure Administrative information
Previous publication concerning this procedure: 2020/S 167-405678
Award of contract
1️⃣
Contract Number: 1
Title: The Supply and Maintenance of an end-end managed print service
Date of conclusion of the contract: 2023-08-09 📅
Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 3
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Ergo
National registration number: IE6597876G
Postal address: 1st Floor, Block T
Postal town: Dublin 3
Postal code: East Point Business
Country: Ireland 🇮🇪
Phone: +353 18843213📞
E-mail: info@ergogroup.ie📧
Fax: +353 18843201 📠
Region: Éire/Ireland🏙️
URL: http://www.ergogroup.ie🌏
The contractor is an SME ✅
Complementary information Additional information
“1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (http://www.etenders.gov.ie/) only. Registration is free of charge. The contracting entity will not accept responsibility for information relayed (or not relayed) via third parties
2) This is the sole call for competition for this service.
3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant.
6) If for any reason it is not possible to admit to the contract one or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract, the contracting entity reserves the right to invite the next highest scoring tenderer to join the contract and/or deliver the contract as appropriate to the circumstances pertaining to said contract.
7) At its absolute discretion, the contracting entity may elect to terminate this procurement process at any time.
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases, it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
10) At Section II.2.9 we have indicated that 5 will be invited to tender, please note that the contracting entity reserves the right to invite at least 5, subject to that number qualifying.
Show more Body responsible for mediation procedures
Name: Not Applicable
Postal town: Ireland
Country: Ireland 🇮🇪 Service from which information about the review procedure may be obtained
Name: Suppliers own legal advisor
Postal town: Ireland
Country: Ireland 🇮🇪
Source: OJS 2023/S 198-620173 (2023-10-10)