The Supply and Maintenance of an End-end Managed Print Service
Electricity Supply Board (ESB)
The contracting entity intends to procure a supply and maintenance contract for the provision of an end-end managed print service in approx. 90 ESB locations in the Republic of Ireland, and a small number of locations in Northern Ireland and mainland UK. The existing printer fleet consists of a mixture of 570+ single and multi-function (print, copy, scan) A3/A4 print devices. There are approx.13.5 million pages printed each year across all locations. Reducing the number of print devices and pages printed will be a key feature of this contract.
The impact of Covid-19 and the increase in ESB staff working remotely/flexibly will impact the number of sites and site occupancy, this will have a direct impact on the number of print devices required and print volumes throughout the duration of the contract. ESB reserves the right to ramp up and ramp down the print service without penalty.
The time limit for receipt of tenders was 2020-09-28. The procurement was published on 2020-08-24.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
- • Ergo
- • United Kingdom
- • Éire/Ireland
Procurement history
| Date | Document |
|---|---|
| 2020-08-24 | Contract notice |
| 2023-10-10 | Contract award notice |
Contract notice (2020-08-24)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: SS CON 4742
Short description:
“The contracting entity intends to procure a supply and maintenance contract for the provision of an end-end managed print service in approx. 90 ESB...”
Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: United Kingdom 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board (ESB)
Postal address: 2 Gateway, East Wall Road
Postal town: Dublin 3
Contact
Internet address: http://www.esb.ie 🌏
E-mail: stephen.lawton@esb.ie 📧
Phone: +353 17026836 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=172520&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=172520&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-08-24 📅
Submission deadline: 2020-09-28 📅
Publication date: 2020-08-28 📅
Identifiers
Notice number: 2020/S 167-405678
OJ-S issue: 167
Additional information
“1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for...”
Show more
Object
Scope of the procurement
Short description:
“The contracting entity intends to procure a supply and maintenance contract for the provision of an end-end managed print service in approx. 90 ESB...”
Show more
“The impact of Covid-19 and the increase in ESB staff working remotely/flexibly will impact the number of sites and site occupancy, this will have a direct...”
Show more
“The service will be required to be delivered within a Citrix (XenApp/XenDesktop 7.15 or later) environment and on both Windows 10 build 1803 and Windows...”
Show more
“It is expected proof of concept testing will figure as part of the tender process.”
“ESB intends to award a 3-year contract for this service with an option to extend by a further 2 years by mutual agreement. The contract will include the...”
Show more
“• the supply and installation of single (print only) and multi-function (print, email, scan) A3/A4 print devices across all ESB locations. This should...”
Show more
“• all print devices supplied must be capable of delivering the latest industry standard applications and functionality in order to achieve operational...”
Show more
“• an annual review of the printer fleet and printing habits in order to maximise efficiency and to reduce printing costs. (It is envisaged that this will...”
Show more
“• proactive alerting to identify and solve potential printing problems;”
“• the provision of hardware and software maintenance for all printing devices;”
“• the provision of software updates for all printing devices;”
“• the provision, recommendation and installation of print driver;”
“• the provision of secure follow me printing;”
“• the provision of all print consumables (excluding paper) for all print devices;”
“• the provision of an environmentally sustainable consumable disposal service (in specified ESB locations);”
“• the provision of all relevant licensing in relation to the delivery of the managed print service;”
“• the provision of device monitoring, alerting and incident management;”
“• periodic reviews of all print devices in order to optimise their performance and suitability in all ESB locations;”
“• account management to deliver regular account meetings and financial, environmental and usage reports.”
Duration: 36 months
Description of options:
“It is envisaged the term of the contract commences on the date when services commence and shall be for a period of up to 36 months with an option to extend...”
Show more
Place of performance
Main site or place of performance:
“Ireland.”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.”
Economic and financial standing:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.”
Technical and professional ability:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.”
Contract execution
Deposits and guarantees required:
“Will be set out in the RFT.”
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
“Will be set out in the RFT.”
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.”
Contract performance conditions:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.”
Procedure
Legal basis: 32014L0025
Minimum number of candidates: 5
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Stephen Lawton
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=172520&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
“1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for...”
Show more
“2) This is the sole call for competition for this service.”
“3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.”
“4) Contract award will be subject to the approval of the competent authorities.”
“5) It will be a condition of award that candidates are tax compliant.”
“6) If for any reason it is not possible to admit to the contract one or more of the tenderers invited following the conclusion of this competitive process,...”
Show more
“7) At its absolute discretion, the contracting entity may elect to terminate this procurement process at any time.”
“8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that...”
Show more
“9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of...”
Show more
“10) At Section II.2.9) we have indicated that 5 will be invited to tender, please note that the contracting entity reserves the right to invite at least 5,...”
Show more
Complementary information
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Source: OJS 2020/S 167-405678 (2020-08-24)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: SS CON 4742
Short description:
“The contracting entity intends to procure a supply and maintenance contract for the provision of an end-end managed print service in approx. 90 ESB...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: United Kingdom 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board (ESB)
Postal address: 2 Gateway, East Wall Road
Postal town: Dublin 3
Contact
Internet address: http://www.esb.ie 🌏
E-mail: stephen.lawton@esb.ie 📧
Phone: +353 17026836 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=172520&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=172520&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-08-24 📅
Submission deadline: 2020-09-28 📅
Publication date: 2020-08-28 📅
Identifiers
Notice number: 2020/S 167-405678
OJ-S issue: 167
Additional information
“1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for...”
Object
Scope of the procurement
Short description:
“The contracting entity intends to procure a supply and maintenance contract for the provision of an end-end managed print service in approx. 90 ESB...”
“The impact of Covid-19 and the increase in ESB staff working remotely/flexibly will impact the number of sites and site occupancy, this will have a direct...”
Show more (17)
“The service will be required to be delivered within a Citrix (XenApp/XenDesktop 7.15 or later) environment and on both Windows 10 build 1803 and Windows...”
“It is expected proof of concept testing will figure as part of the tender process.”
“ESB intends to award a 3-year contract for this service with an option to extend by a further 2 years by mutual agreement. The contract will include the...”
“• the supply and installation of single (print only) and multi-function (print, email, scan) A3/A4 print devices across all ESB locations. This should...”
“• all print devices supplied must be capable of delivering the latest industry standard applications and functionality in order to achieve operational...”
“• an annual review of the printer fleet and printing habits in order to maximise efficiency and to reduce printing costs. (It is envisaged that this will...”
“• proactive alerting to identify and solve potential printing problems;”
“• the provision of hardware and software maintenance for all printing devices;”
“• the provision of software updates for all printing devices;”
“• the provision, recommendation and installation of print driver;”
“• the provision of secure follow me printing;”
“• the provision of all print consumables (excluding paper) for all print devices;”
“• the provision of an environmentally sustainable consumable disposal service (in specified ESB locations);”
“• the provision of all relevant licensing in relation to the delivery of the managed print service;”
“• the provision of device monitoring, alerting and incident management;”
“• periodic reviews of all print devices in order to optimise their performance and suitability in all ESB locations;”
“• account management to deliver regular account meetings and financial, environmental and usage reports.”
Description of options:
“It is envisaged the term of the contract commences on the date when services commence and shall be for a period of up to 36 months with an option to extend...”
Place of performance
Main site or place of performance:
“Ireland.”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.”
Economic and financial standing:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.”
Technical and professional ability:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.”
Contract execution
Deposits and guarantees required:
“Will be set out in the RFT.”
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
“Will be set out in the RFT.”
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.”
Contract performance conditions:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174885.”
Procedure
Legal basis: 32014L0025
Minimum number of candidates: 5
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Stephen Lawton
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=172520&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
“1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for...”
“2) This is the sole call for competition for this service.”
Show more (8)
“3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.”
“4) Contract award will be subject to the approval of the competent authorities.”
“5) It will be a condition of award that candidates are tax compliant.”
“6) If for any reason it is not possible to admit to the contract one or more of the tenderers invited following the conclusion of this competitive process,...”
“7) At its absolute discretion, the contracting entity may elect to terminate this procurement process at any time.”
“8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that...”
“9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of...”
“10) At Section II.2.9) we have indicated that 5 will be invited to tender, please note that the contracting entity reserves the right to invite at least 5,...”
Complementary information
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Source: OJS 2020/S 167-405678 (2020-08-24)
Contract award notice (2023-10-10)
Object
Scope of the procurement
Short description:
“The contracting entity intends to procure a Supply and Maintenance contract for the Provision of an end-end managed print service in approx. 90 ESB...”
Show more
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Awarding authority name: Electricity Supply Board ( ESB )
Postal address: 2 Gateway
Postal code: East Wall Road
Reference
Dates
Date dispatched: 2023-10-10 📅
Publication date: 2023-10-13 📅
Identifiers
Notice number: 2023/S 198-620173
Refers to notice: 2020/S 167-405678
OJ-S issue: 198
Additional information
“1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for...”
Show more
Object
Scope of the procurement
Short description:
“The contracting entity intends to procure a Supply and Maintenance contract for the Provision of an end-end managed print service in approx. 90 ESB...”
Show more
“The service will be required to be delivered within a Citrix (XenApp/XenDesktop 7.15 or later) environment and on both Windows 10 build 1803 and Windows...”
Show more
“ESB intends to award a three year contract for this service with an option to extend by a further two years by mutual agreement. The contract will include...”
Show more
“• The supply & installation of single (print only) & multi-function (print, email, scan) A3/A4 print devices across all ESB locations. This should include a...”
Show more
“• All Print devices supplied must be capable of delivering the latest industry standard applications & functionality in order to achieve operational...”
Show more
“• An annual review of the printer fleet & printing habits in order to maximise efficiency and to reduce printing costs. (It is envisaged that this will...”
Show more
“• Proactive alerting to identify and solve potential printing problems.”
“• The provision of hardware & software maintenance for all printing devices.”
“• The provision of software updates for all printing devices.”
“• The provision, recommendation & installation of print drivers”
“• The provision of secure follow me printing.”
“• The provision of all print consumables (excluding paper) for all print devices.”
“• The provision of an environmentally sustainable consumable disposal service (in specified ESB locations)”
“• The provision of all relevant licensing in relation to the delivery of the managed print service.”
“• The provision of device monitoring, alerting and incident management”
“• Periodic reviews of all print devices in order to optimise their performance and suitability in all ESB locations.”
“• Account management to deliver regular account meetings & financial, environmental & usage reports.”
Description of options:
“It is envisaged the term of the contract commences on the date when services commence and shall be for a period of up to 36 months with an option to extend...”
Show more
Place of performance
Main site or place of performance:
“Ireland”
Procedure
Award criteria
Quality criterion (name): 1. Functional Requirements
Quality criterion (weighting): 135
Quality criterion (name): 2. Technical Requirements
Quality criterion (weighting): 400
Quality criterion (name): 3. Support Services
Quality criterion (weighting): 145
Quality criterion (name): 4. Implementation Plan
Quality criterion (weighting): 80
Quality criterion (name): 5. Sustainability
Quality criterion (weighting): 40
Price (weighting): 400
Award of contract
Date of contract conclusion: 2023-08-09 📅
Name: Ergo
National registration number: IE6597876G
Postal address: 1st Floor, Block T
Postal town: Dublin 3
Postal code: East Point Business
Country: Ireland 🇮🇪
Phone: +353 18843213 📞
E-mail: info@ergogroup.ie 📧
Internet address: http://www.ergogroup.ie 🌏
Information about tenders
Number of tenders received: 3
Reference
Additional information
“1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for...”
Show more
“10) At Section II.2.9 we have indicated that 5 will be invited to tender, please note that the contracting entity reserves the right to invite at least 5,...”
Show more
Complementary information
Body responsible for mediation procedures
Name: Not Applicable
Postal town: Ireland
Country: Ireland 🇮🇪
Service from which information about the review procedure may be obtained
Name: Suppliers own legal advisor
Postal town: Ireland
Country: Ireland 🇮🇪
Source: OJS 2023/S 198-620173 (2023-10-10)
Object
Scope of the procurement
Short description:
“The contracting entity intends to procure a Supply and Maintenance contract for the Provision of an end-end managed print service in approx. 90 ESB...”
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Awarding authority name: Electricity Supply Board ( ESB )
Postal address: 2 Gateway
Postal code: East Wall Road
Reference
Dates
Date dispatched: 2023-10-10 📅
Publication date: 2023-10-13 📅
Identifiers
Notice number: 2023/S 198-620173
Refers to notice: 2020/S 167-405678
OJ-S issue: 198
Additional information
“1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for...”
Object
Scope of the procurement
Short description:
“The contracting entity intends to procure a Supply and Maintenance contract for the Provision of an end-end managed print service in approx. 90 ESB...”
“The service will be required to be delivered within a Citrix (XenApp/XenDesktop 7.15 or later) environment and on both Windows 10 build 1803 and Windows...”
Show more (15)
“ESB intends to award a three year contract for this service with an option to extend by a further two years by mutual agreement. The contract will include...”
“• The supply & installation of single (print only) & multi-function (print, email, scan) A3/A4 print devices across all ESB locations. This should include a...”
“• All Print devices supplied must be capable of delivering the latest industry standard applications & functionality in order to achieve operational...”
“• An annual review of the printer fleet & printing habits in order to maximise efficiency and to reduce printing costs. (It is envisaged that this will...”
“• Proactive alerting to identify and solve potential printing problems.”
“• The provision of hardware & software maintenance for all printing devices.”
“• The provision of software updates for all printing devices.”
“• The provision, recommendation & installation of print drivers”
“• The provision of secure follow me printing.”
“• The provision of all print consumables (excluding paper) for all print devices.”
“• The provision of an environmentally sustainable consumable disposal service (in specified ESB locations)”
“• The provision of all relevant licensing in relation to the delivery of the managed print service.”
“• The provision of device monitoring, alerting and incident management”
“• Periodic reviews of all print devices in order to optimise their performance and suitability in all ESB locations.”
“• Account management to deliver regular account meetings & financial, environmental & usage reports.”
“It is envisaged the term of the contract commences on the date when services commence and shall be for a period of up to 36 months with an option to extend...”
Place of performance
Main site or place of performance:
“Ireland”
Procedure
Award criteria
Quality criterion (name): 1. Functional Requirements
Quality criterion (weighting): 135
Quality criterion (name): 2. Technical Requirements
Quality criterion (weighting): 400
Quality criterion (name): 3. Support Services
Quality criterion (weighting): 145
Quality criterion (name): 4. Implementation Plan
Quality criterion (weighting): 80
Quality criterion (name): 5. Sustainability
Quality criterion (weighting): 40
Price (weighting): 400
Award of contract
Date of contract conclusion: 2023-08-09 📅
Name: Ergo
National registration number: IE6597876G
Postal address: 1st Floor, Block T
Postal town: Dublin 3
Postal code: East Point Business
Country: Ireland 🇮🇪
Phone: +353 18843213 📞
E-mail: info@ergogroup.ie 📧
Internet address: http://www.ergogroup.ie 🌏
Information about tenders
Number of tenders received: 3
Reference
Additional information
“1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for...”
“10) At Section II.2.9 we have indicated that 5 will be invited to tender, please note that the contracting entity reserves the right to invite at least 5,...”
Complementary information
Body responsible for mediation procedures
Name: Not Applicable
Postal town: Ireland
Country: Ireland 🇮🇪
Service from which information about the review procedure may be obtained
Name: Suppliers own legal advisor
Postal town: Ireland
Country: Ireland 🇮🇪
Source: OJS 2023/S 198-620173 (2023-10-10)
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