Supply, Maintenance, and Support of Citrix Licences, Products and Services

Electricity Supply Board (ESB)

The Contracting Entity intends to procure a single-supplier framework agreement for the supply, maintenance, and support of Citrix licences and services. All renewals of the existing subscription estate and procurement of future subs will be covered by the proposed framework agreement.
It is proposed that the Framework Agreement will include: Supply, Maintenance and Support of Citrix software and licences, to include the software maintenance of ESB’s existing 7600 User/Device Virtual apps & Desktops Platinum licences. The supply and support of any new Citrix product licensing as required and to invite proposals to satisfy those requirements. The support and maintenance of 4* Citrix NetScaler 9901as required. The supply of Customer Success Services Priority. Citrix Education and Training. Citrix Consulting days. Annual Health Checks
It is envisaged that the framework agreement will be for an initial three year period with the option to extend up to three years on a year-by-year basis.

Deadline

The time limit for receipt of tenders was 2020-09-28. The procurement was published on 2020-08-21.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2020-08-21 Contract notice
2021-08-11 Contract award notice
Contract notice (2020-08-21)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: SS CON 5399
Short description:
The Contracting Entity intends to procure a single-supplier framework agreement for the supply, maintenance, and support of Citrix licences and services. All renewals of the existing subscription estate and procurement of future subs will be covered by the proposed framework agreement. It is proposed that the Framework Agreement will include: Supply, Maintenance and Support of Citrix software and licences, to include the software maintenance of ESB’s existing 7600 User/Device Virtual apps & Desktops Platinum licences. The supply and support of any new Citrix product licensing as required and to invite proposals to satisfy those requirements. The support and maintenance of 4* Citrix NetScaler 9901as required. The supply of Customer Success Services Priority. Citrix Education and Training. Citrix Consulting days. Annual Health Checks It is envisaged that the framework agreement will be for an initial three year period with the option to extend up to three years on a year-by-year basis.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board (ESB)
Postal address: 2 Gateway
Postal code: East Wall Road
Postal town: Dublin 3
Contact
Internet address: http://www.esb.ie 🌏
E-mail: conor.molloy@esb.ie 📧
Phone: +353 17026543 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=172579&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=172579&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-08-21 📅
Submission deadline: 2020-09-28 📅
Publication date: 2020-08-26 📅
Identifiers
Notice number: 2020/S 165-401365
OJ-S issue: 165
Additional information
Please refer to the individual instructions for submission of bids relevant to each tender issued via the system.

Object
Scope of the procurement
Short description:
The Contracting Entity intends to procure a single-supplier framework agreement for the supply, maintenance, and support of Citrix licences and services. All renewals of the existing subscription estate and procurement of future subs will be covered by the proposed framework agreement.
Show more
It is proposed that the Framework Agreement will include: Supply, Maintenance and Support of Citrix software and licences, to include the software maintenance of ESB’s existing 7600 User/Device Virtual apps & Desktops Platinum licences. The supply and support of any new Citrix product licensing as required and to invite proposals to satisfy those requirements. The support and maintenance of 4* Citrix NetScaler 9901as required. The supply of Customer Success Services Priority. Citrix Education and Training. Citrix Consulting days. Annual Health Checks
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It is envisaged that the framework agreement will be for an initial three year period with the option to extend up to three years on a year-by-year basis.
The Contracting Entity intends to procure a single-supplier framework agreement for the supply, maintenance, and support of Citrix licences and services.
All renewals of the existing subscription estate and procurement of future subs will be covered by the proposed framework agreement.
It is proposed that the Framework Agreement will include (non-exhaustive list – high level scope)
• Supply, Maintenance and Support of Citrix software and licences, to include the software maintenance of ESB’s existing 7600 User/Device Virtual apps and Desktops Platinum licences
• The supply and support of any new Citrix product licensing as required and to invite proposals to satisfy those requirements.
• The support and maintenance of 4* Citrix NetScaler 9901as required
• The supply of Customer Success Services Priority
• Citrix Education and Training as required
• Citrix Consulting days as required
• Annual Health Checks as required.
The primary requirement is for the
• Software maintenance of ESB’s 7600 Citrix Virtual Apps & Desktop Platinum licences,
• the support and maintenance of Citrix NetScaler estate
• the supply of Citrix Customer Success Services Priority.
There may be additional requirements for additional Citrix services & products, licences and maintenance in the coming years depending on business demands. Such possible future requirements include:
• The purchase of additional Citrix hardware & software products including cloud services
• The purchase of additional Citrix licences.
• Reactivation of lapsed XenApp Platinum licences depending on business requirements.
Applicants must hold a Citrix Partner Platinum Solution Advisor Accreditation at date of submission of PQQ.
At the date of issuing this PQQ it is envisaged that the framework agreement will be for an initial three year period with the option to extend up to three years on a year-by-year basis by mutual agreement, for a potential total contract period of up to six years.
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Duration: 36 months
Additional information:
Please refer to the individual instructions for submission of bids relevant to each tender issued via the system.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174943
List and brief description of rules and criteria:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174943
Contract execution
Deposits and guarantees required:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174943
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174943
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174943
Contract performance conditions:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174943

Procedure
Legal basis: 32014L0025
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
As stated in Pre-Qualification Questionnaire available on www.etenders.gov.ie using RFT ID 174943.
Time of receipt of tenders: 12:00
Date of dispatch of invitations: 2020-11-09 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Conor Molloy
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=172579&B=ETENDERS_SIMPLE 🌏

Reference
Additional information
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174943

Complementary information
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Source: OJS 2020/S 165-401365 (2020-08-21)
Contract award notice (2021-08-11)
Object
Scope of the procurement
Short description:
The Contracting Entity intends to procure a single-supplier framework agreement for the supply, maintenance, and support of Citrix licences & services. All renewals of the existing subscription estate and procurement of future subs will be covered by the proposed framework agreement. It is proposed that the Framework Agreement will include: Supply, Maintenance & Support of Citrix software and licences, to include the software maintenance of ESB’s existing 7600 User/Device Virtual apps & Desktops Platinum licences. The supply and support of any new Citrix product licensing as required and to invite proposals to satisfy those requirements. The support and maintenance of 4* Citrix NetScaler 9901as required. The supply of Customer Success Services Priority. Citrix Education & Training. Citrix Consulting days. Annual Health Checks It is envisaged that the framework agreement will be for an initial three year period with the option to extend up to three years on a year-by-year basis
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Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Awarding authority name: Electricity Supply Board ( ESB )

Reference
Dates
Date dispatched: 2021-08-11 📅
Publication date: 2021-08-16 📅
Identifiers
Notice number: 2021/S 157-417085
Refers to notice: 2020/S 165-401365
OJ-S issue: 157
Additional information
Please refer to the individual instructions for submission of bids relevant to each tender issued via the system.

Object
Scope of the procurement
Short description:
The Contracting Entity intends to procure a single-supplier framework agreement for the supply, maintenance, and support of Citrix licences & services. All renewals of the existing subscription estate and procurement of future subs will be covered by the proposed framework agreement.
Show more
It is proposed that the Framework Agreement will include: Supply, Maintenance & Support of Citrix software and licences, to include the software maintenance of ESB’s existing 7600 User/Device Virtual apps & Desktops Platinum licences. The supply and support of any new Citrix product licensing as required and to invite proposals to satisfy those requirements. The support and maintenance of 4* Citrix NetScaler 9901as required. The supply of Customer Success Services Priority. Citrix Education & Training. Citrix Consulting days. Annual Health Checks
Show more
It is envisaged that the framework agreement will be for an initial three year period with the option to extend up to three years on a year-by-year basis
The Contracting Entity intends to procure a single-supplier framework agreement for the supply, maintenance, and support of Citrix licences & services.
• Supply, Maintenance & Support of Citrix software and licences, to include the software maintenance of ESB’s existing 7600 User/Device Virtual apps & Desktops Platinum licences
• The supply and support of any new Citrix product licensing as required and to invite proposals to satisfy those requirements.
• The support and maintenance of 4* Citrix NetScaler 9901as required
• The supply of Customer Success Services Priority
• Citrix Education & Training as required
• Citrix Consulting days as required
• Annual Health Checks as required
• Software maintenance of ESB’s 7600 Citrix Virtual Apps & Desktop Platinum licences,
• the support and maintenance of Citrix NetScaler estate
• the supply of Citrix Customer Success Services Priority.
• The purchase of additional Citrix hardware & software products including cloud services
• The purchase of additional Citrix licences.
• Reactivation of lapsed XenApp Platinum licences depending on business requirements
Additional information:
Please refer to the individual instructions for submission
of
bids relevant to each tender issued via the system.

Procedure
Award criteria
Quality criterion (name): Supply Requirements
Quality criterion (weighting): 150
Quality criterion (name): Support Requirement
Quality criterion (weighting): 550
Quality criterion (name): Technical Suitability
Quality criterion (weighting): 100
Cost criterion (name): Total Cost
Cost criterion (weighting): 1200

Award of contract
Date of contract conclusion: 2021-06-30 📅
Name: Arkphire Security Limited
National registration number: 6566601N
Postal address: 7 Beckett Way, Park West Business Park, Dublin, D12 X884
Postal town: Dublin
Postal code: Dublin
Country: Ireland 🇮🇪
Phone: +353 018976750 📞
E-mail: aidan.mcevoy@arkphire.com 📧
Country: Ireland 🏙️
Internet address: http://www.arkphire.com 🌏

Reference
Additional information
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 174943
Source: OJS 2021/S 157-417085 (2021-08-11)
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