Service Desk Management, Deskside and Infrastructure Support Services

Fáilte Ireland-National Tourism Development Authority

Fáilte Ireland wishes to enter into a single supplier contract for the provision of a suite of SLA-governed IT service desk management, deskside and infrastructure support services (to ITIL standard), including ‘Service Management’ support.

Deadline

The time limit for receipt of tenders was 2020-03-25. The procurement was published on 2020-02-24.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• PFH Technology Group

Who?

• Fáilte Ireland-National Tourism Development Authority

What?

• IT services: consulting, software development, Internet and support

Where?

• Éire/Ireland

Procurement history

Date	Document
2020-02-24	Contract notice
2021-06-14	Contract award notice

Contract notice (2020-02-24)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: IT/2020/01
Short description:

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Fáilte Ireland-National Tourism Development Authority
Postal address: 88-95 Amiens Street
Postal town: Dublin 1
Contact
Internet address: http://www.failteireland.ie 🌏
E-mail: procurement@failteireland.ie 📧
Phone: +353 18847888 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163128&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163128&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-02-24 📅
Submission deadline: 2020-03-25 📅
Publication date: 2020-02-27 📅
Identifiers
Notice number: 2020/S 041-097002
OJ-S issue: 41
Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties; 2) This is the sole call for competition for this service; 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers; 4) Establishment of the framework will be subject to the approval of the competent authorities; 5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion; 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time; 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return fully completed tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;

2) This is the sole call for competition for this service;

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;

4) Establishment of the framework will be subject to the approval of the competent authorities;

5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time;

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return fully completed tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Object
Scope of the procurement
Estimated total value: 2 500 000 EUR 💰
Estimated value excluding VAT: 2 500 000 EUR 💰
Duration: 60 months

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

As stated in the tender documentation available for downloading from www.etenders.gov.ie

Economic and financial standing: Selection criteria as stated in the procurement documents.
Technical and professional ability: Selection criteria as stated in the procurement documents.
Contract execution
Contract performance conditions:

As stated in the tender documentation available for downloading from www.etenders.gov.ie

Procedure
Legal basis: 32014L0024
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:

Only candidates deemed to possess the requisite capacity and professional expertise are invited to participate in the second stage i.e. the submission of tenders. Following evaluation, a maximum of 5 candidates will be invited to tender.

Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Sabrina Jones
Internet address: www.failteireland.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1169 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163128&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

2) This is the sole call for competition for this service;

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;

4) Establishment of the framework will be subject to the approval of the competent authorities;

5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time;

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return fully completed tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Complementary information
Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: www.courts.ie 🌏
Information about review deadlines:

Precise information on deadline(s) for review procedures:

The contracting authority will not conclude this framework agreement to which a standstill period applies in accordance with Irish Statutory Instrument SI No 284 of 2016, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement.

Source: OJS 2020/S 041-097002 (2020-02-24)

Contract award notice (2021-06-14)
Object
Scope of the procurement
Short description:

Fáilte Ireland wishes to enter into a single supplier contract for the provision of a suite of SLA-governed IT Service Desk Management, Deskside and Infrastructure Support Services (to ITIL standard), including ‘Service Management’ support.

Total value of the procurement: 3 000 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal code: 1
Postal town: Dublin

Reference
Dates
Date dispatched: 2021-06-14 📅
Publication date: 2021-06-18 📅
Identifiers
Notice number: 2021/S 117-307100
Refers to notice: 2020/S 041-097002
OJ-S issue: 117

Procedure
Award criteria
Quality criterion (name): Fitness for the proposed service solution
Quality criterion (weighting): 20
Quality criterion (name): Overall technical merit of the human resources proposed
Quality criterion (weighting): 25
Quality criterion (name): Contract management, reporting and service level agreement
Quality criterion (weighting): 15
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 40

Award of contract
Date of contract conclusion: 2021-06-04 📅
Name: PFH Technology Group
National registration number: IE6435827J
Postal address: Eastgate Ave
Postal town: Co. Cork
Postal code: Little Island, Co Co
Country: Ireland 🇮🇪
Phone: +353 874585144 📞
E-mail: carolinedaly@pfh.ie 📧
Internet address: http://www.pfh.ie 🌏
Total value of the procurement: 3 000 000 EUR 💰
Information about tenders
Number of tenders received: 2
Source: OJS 2021/S 117-307100 (2021-06-14)

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