Fáilte Ireland wishes to enter into a single supplier contract for the provision of a suite of SLA-governed IT service desk management, deskside and infrastructure support services (to ITIL standard), including ‘Service Management’ support.
Deadline
The time limit for receipt of tenders was 2020-03-25.
The procurement was published on 2020-02-24.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Service Desk Management, Deskside and Infrastructure Support Services
IT/2020/01”
Products/services: IT services: consulting, software development, Internet and support📦
Short description:
“Fáilte Ireland wishes to enter into a single supplier contract for the provision of a suite of SLA-governed IT service desk management, deskside and...”
Short description
Fáilte Ireland wishes to enter into a single supplier contract for the provision of a suite of SLA-governed IT service desk management, deskside and infrastructure support services (to ITIL standard), including ‘Service Management’ support.
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Estimated value excluding VAT: EUR 2 500 000 💰
1️⃣
Additional products/services: IT services: consulting, software development, Internet and support📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“Fáilte Ireland wishes to enter into a single supplier contract for the provision of a suite of SLA-governed IT service desk management, deskside and...”
Description of the procurement
Fáilte Ireland wishes to enter into a single supplier contract for the provision of a suite of SLA-governed IT service desk management, deskside and infrastructure support services (to ITIL standard), including ‘Service Management’ support.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 2 500 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
“Only candidates deemed to possess the requisite capacity and professional expertise are invited to participate in the second stage i.e. the submission of...”
Objective criteria for choosing the limited number of candidates
Only candidates deemed to possess the requisite capacity and professional expertise are invited to participate in the second stage i.e. the submission of tenders. Following evaluation, a maximum of 5 candidates will be invited to tender.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“As stated in the tender documentation available for downloading from www.etenders.gov.ie” Economic and financial standing
List and brief description of selection criteria: Selection criteria as stated in the procurement documents.
Technical and professional ability
List and brief description of selection criteria: Selection criteria as stated in the procurement documents.
Conditions related to the contract
Contract performance conditions:
“As stated in the tender documentation available for downloading from www.etenders.gov.ie”
Procedure Type of procedure
Restricted procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-03-25
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information
“1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
2) This is the sole call for competition for this service;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;
4) Establishment of the framework will be subject to the approval of the competent authorities;
5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time;
7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return fully completed tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.
Show more Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“Precise information on deadline(s) for review procedures:
The contracting authority will not conclude this framework agreement to which a standstill period...”
Precise information on deadline(s) for review procedures
Precise information on deadline(s) for review procedures:
The contracting authority will not conclude this framework agreement to which a standstill period applies in accordance with Irish Statutory Instrument SI No 284 of 2016, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement.
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Source: OJS 2020/S 041-097002 (2020-02-24)
Contract award notice (2021-06-14) Contracting authority Name and addresses
Postal town: Dublin
Postal code: 1
Object Scope of the procurement
Short description:
“Fáilte Ireland wishes to enter into a single supplier contract for the provision of a suite of SLA-governed IT Service Desk Management, Deskside and...”
Short description
Fáilte Ireland wishes to enter into a single supplier contract for the provision of a suite of SLA-governed IT Service Desk Management, Deskside and Infrastructure Support Services (to ITIL standard), including ‘Service Management’ support.
Show more
Total value of the procurement (excluding VAT): EUR 3 000 000 💰
Description
Description of the procurement:
“Fáilte Ireland wishes to enter into a single supplier contract for the provision of a suite of SLA-governed IT Service Desk Management, Deskside and...”
Description of the procurement
Fáilte Ireland wishes to enter into a single supplier contract for the provision of a suite of SLA-governed IT Service Desk Management, Deskside and Infrastructure Support Services (to ITIL standard), including ‘Service Management’ support.
Show more Award criteria
Quality criterion (name): Fitness for the proposed service solution
Quality criterion (weighting): 20
Quality criterion (name): Overall technical merit of the human resources proposed
Quality criterion (weighting): 25
Quality criterion (name): Contract management, reporting and service level agreement
Quality criterion (weighting): 15
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 40
Procedure Administrative information
Previous publication concerning this procedure: 2020/S 041-097002
Award of contract
1️⃣
Contract Number: 1
Title: Service Desk Management, Deskside and Infrastructure Support Services
Date of conclusion of the contract: 2021-06-04 📅
Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: PFH Technology Group
National registration number: IE6435827J
Postal address: Eastgate Ave
Postal town: Co. Cork
Postal code: Little Island, Co Co
Country: Ireland 🇮🇪
Phone: +353 874585144📞
E-mail: carolinedaly@pfh.ie📧
Region: Éire/Ireland🏙️
URL: http://www.pfh.ie🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 3 000 000 💰
Complementary information Review procedure
Precise information on deadline(s) for review procedures:
“The contracting authority will not conclude this framework agreement to which a standstill period applies in accordance with Irish Statutory Instrument SI...”
Precise information on deadline(s) for review procedures
The contracting authority will not conclude this framework agreement to which a standstill period applies in accordance with Irish Statutory Instrument SI No 284 of 2016, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement.
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Source: OJS 2021/S 117-307100 (2021-06-14)