Provision of ICT Support Personnel to assist PIAB

Personal Injuries Assessment Board

PIAB have now commenced a digital transformation programme. The focus at this stage is on the delivery of a new claims management platform. This will include the development of a portal for communicating and exchanging information with customers, solicitors and medical professionals.
With regards to the delivery of a new claims/case management system, one of the key outcomes we are seeking is to move to a much more automated environment enhancing current processes.
Replacement claims management system including online portal services
Website and online services integrated with new claims management system
Potential development of a financial management platform
Cloud transformation and managed services
Organizational/change management services
Data collection, storage and reporting
Other.
To support PIAB in delivering on these key areas, PIAB anticipate a requirement for personnel broad categories for project specific support.

Deadline

The time limit for receipt of tenders was 2020-10-16. The procurement was published on 2020-09-11.

Who?

• Personal Injuries Assessment Board

What?

Where?

• Eastern and Midland › Dublin

Procurement history

Date	Document
2020-09-11	Contract notice

Contract notice (2020-09-11)
Object
Scope of the procurement
Title: Contract systems analysis and programming services
Reference number: ICT Support Personnel
Short description:

PIAB have now commenced a digital transformation programme. The focus at this stage is on the delivery of a new claims management platform. This will include the development of a portal for communicating and exchanging information with customers, solicitors and medical professionals. With regards to the delivery of a new claims/case management system, one of the key outcomes we are seeking is to move to a much more automated environment enhancing current processes. Replacement claims management system including online portal services Website and online services integrated with new claims management system Potential development of a financial management platform Cloud transformation and managed services Organizational/change management services Data collection, storage and reporting Other. To support PIAB in delivering on these key areas, PIAB anticipate a requirement for personnel broad categories for project specific support.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Contract systems analysis and programming services 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Dublin 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Personal Injuries Assessment Board
Postal address: PO Box 9732, Tallaght
Postal town: Dublin 24
Contact
Internet address: http://www.piab.ie 🌏
E-mail: anthony.sheridan@injuriesboard.ie 📧
Phone: +353 14634588 📞
Fax: +353 14634593 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=173705&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=173705&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-09-11 📅
Submission deadline: 2020-10-16 📅
Publication date: 2020-09-16 📅
Identifiers
Notice number: 2020/S 180-434917
OJ-S issue: 180
Additional information

The estimated total value of purchases pursuant to the framework agreement in the region of EUR 250 000 to EUR 2 000 000 (ex. VAT) over the lifetime of the agreement. It is emphasised, however, that this figure is provided strictly for indicative purposes only as there is no guaranteed expenditure under the framework agreement. Note: that the period of any contracts awarded under the framework agreement may extend beyond the date of the expiry of the agreement. Interest parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. PIAB will not accept responsibility for information relayed (or not relayed) via third parties. This is the sole call for competition for this service. PIAB will not be responsible for any costs, charges or expenses incurred by tenderers. Contract award will be subject to the approval of the competent authorities. It will be a condition of award that Tenderers are tax compliant. If for any reason, it is not possible to admit to the framework agreement one of more of the tenderers invited following the conclusion of this competitive process, PIAB reserves the right to invite the next highest scoring tenderer(s) to join the framework agreement as appropriate, at any time during the tender validity period. In the event that, the award of any contract, under this framework agreement if the framework member cannot, for whatever reason, deliver the required services to the satisfaction of PIAB; PIAB reserves the right to award the contract to the next highest-ranked tenderer emerging from the process at any time during the contract validity period. At its absolute discretion, PIAB may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time. Without prejudice to the principle of equal treatment, PIAB is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition.

Additional information

The estimated total value of purchases pursuant to the framework agreement in the region of EUR 250 000 to EUR 2 000 000 (ex. VAT) over the lifetime of the agreement. It is emphasised, however, that this figure is provided strictly for indicative purposes only as there is no guaranteed expenditure under the framework agreement. Note: that the period of any contracts awarded under the framework agreement may extend beyond the date of the expiry of the agreement.

Interest parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. PIAB will not accept responsibility for information relayed (or not relayed) via third parties.

This is the sole call for competition for this service.

PIAB will not be responsible for any costs, charges or expenses incurred by tenderers.

Contract award will be subject to the approval of the competent authorities.

It will be a condition of award that Tenderers are tax compliant.

If for any reason, it is not possible to admit to the framework agreement one of more of the tenderers invited following the conclusion of this competitive process, PIAB reserves the right to invite the next highest scoring tenderer(s) to join the framework agreement as appropriate, at any time during the tender validity period. In the event that, the award of any contract, under this framework agreement if the framework member cannot, for whatever reason, deliver the required services to the satisfaction of PIAB; PIAB reserves the right to award the contract to the next highest-ranked tenderer emerging from the process at any time during the contract validity period.

At its absolute discretion, PIAB may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.

Without prejudice to the principle of equal treatment, PIAB is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition.

Object
Scope of the procurement
Short description:

With regards to the delivery of a new claims/case management system, one of the key outcomes we are seeking is to move to a much more automated environment enhancing current processes.

Replacement claims management system including online portal services

Website and online services integrated with new claims management system

Potential development of a financial management platform

Cloud transformation and managed services

Organizational/change management services

Data collection, storage and reporting

Other.

To support PIAB in delivering on these key areas, PIAB anticipate a requirement for personnel broad categories for project specific support.

Estimated total value: 2 000 000 EUR 💰
Short description:

One of the key objectives of PIAB’s Strategic Plan (2019-2024) is the development of innovative service delivery options focussing on greater use of digital technology. In line with this PIAB have now commenced a digital transformation programme.

The focus at this stage is on the delivery of a new claims management platform. This will include the development of a portal for communicating and exchanging information with customers, solicitors and medical professionals. The programme in time may also include the development of financial management and HR systems and may include revisions to our overall infrastructure.

With regards to the delivery of a new claims/case management system, one of the key outcomes we are seeking is to move to a much more automated environment enhancing current processes, and bringing efficiencies to the organisation with the result that there will be significant saving to the organisation and reducing or reliance on external service providers.

The following are key areas where support may be required:

(i) replacement claims management system including online portal services

(ii) website and online services integrated with new claims management system

(iii) potential development of a financial management platform

(iv) cloud transformation and managed services

(v) organisational/change management services

(vi) data collection, storage and reporting

(vii) Other

To support PIAB in delivering on these key areas, PIAB anticipate a requirement for personnel in the following broad categories for project specific support:

1) Project/programme managers

2) Software developers/web designers/UI designers

3) Infrastructure specialists (cloud and on premise)

4) Quality management/testing/business analysts

5) ICT security specialists

6) Change management

7) Database admin/support

8) Service desk support

9) Training (office automation tools)

10) Social media

11) Multimedia/graphic designers

12) Data analysts

13) Subject matter experts.

Estimated value excluding VAT: 2 000 000 EUR 💰
Duration: 48 months
Place of performance
Main site or place of performance: Dublin 24.

Procedure
Legal basis: 32014L0024
Number of participants to be contemplated: 5
Time of receipt of tenders: 14:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2020-10-16 📅
Tender opening time: 14:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Anthony Sheridan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/478 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=173705&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

Interest parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. PIAB will not accept responsibility for information relayed (or not relayed) via third parties.

This is the sole call for competition for this service.

PIAB will not be responsible for any costs, charges or expenses incurred by tenderers.

Contract award will be subject to the approval of the competent authorities.

It will be a condition of award that Tenderers are tax compliant.

If for any reason, it is not possible to admit to the framework agreement one of more of the tenderers invited following the conclusion of this competitive process, PIAB reserves the right to invite the next highest scoring tenderer(s) to join the framework agreement as appropriate, at any time during the tender validity period. In the event that, the award of any contract, under this framework agreement if the framework member cannot, for whatever reason, deliver the required services to the satisfaction of PIAB; PIAB reserves the right to award the contract to the next highest-ranked tenderer emerging from the process at any time during the contract validity period.

At its absolute discretion, PIAB may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.

Without prejudice to the principle of equal treatment, PIAB is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition.

Complementary information
Review body
Name: High Court
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2020/S 180-434917 (2020-09-11)

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