The Office of the Ombudsman requires:
1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA
2) CRM Dynamics development services on an agreed drawdown days’ basis for:
(i) development and enhancement of current environment;
(ii) planned upgrades to the existing environment;
(iii) patching of the environments;
(iv) integration to our records management system (SharePoint) and websites as required; and
(v) advice and skills transfer to Ombudsman ICT Staff.
Deadline
The time limit for receipt of tenders was 2020-11-16.
The procurement was published on 2020-10-07.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Provision of CRM Dynamics Support and Development Services for the Office of the Ombudsman”
Products/services: Computer-related professional services📦
Short description:
“The Office of the Ombudsman requires:
1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA
2) CRM Dynamics development services...”
Short description
The Office of the Ombudsman requires:
1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA
2) CRM Dynamics development services on an agreed drawdown days’ basis for:
(i) development and enhancement of current environment;
(ii) planned upgrades to the existing environment;
(iii) patching of the environments;
(iv) integration to our records management system (SharePoint) and websites as required; and
(v) advice and skills transfer to Ombudsman ICT Staff.
Show more
Estimated value excluding VAT: EUR 400 000 💰
1️⃣
Additional products/services: Computer back-up services📦
Place of performance: Dublin🏙️
Main site or place of performance: Dublin 2 D02 W773.
Description of the procurement:
“The Office of the Ombudsman requires:
1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA;
2) CRM Dynamics development services...”
Description of the procurement
The Office of the Ombudsman requires:
1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA;
2) CRM Dynamics development services on an agreed drawdown days’ basis for:
(i) development and enhancement of current environment;
(ii) planned upgrades to the existing environment;
(iii) patching of the environments;
(iv) integration to our records management system (SharePoint) and websites as required; and
(v) advice and skills transfer to Ombudsman ICT Staff.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 400 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 39
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“All contract renewals will be handled via new RFT process within final 6 months prior to contract end date.” Information about electronic catalogues
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
Description
Additional information: Attached as document.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: Per RFT.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-11-16
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 39
Conditions for opening of tenders: 2020-11-16
12:00 📅
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: Office of the Ombudsman
Postal address: 6 Earlsfort Terrace
Postal town: Dublin 2
Postal code: D02 W773
Country: Ireland 🇮🇪
Phone: +353 16395600📞
E-mail: liam.duffy@ombudsman.ie📧
URL: https://www.ombudsman.ie/contact/🌏 Review procedure
Precise information on deadline(s) for review procedures:
“Notifications for Review to Liam Duffy, Office of the Ombudsman. Appeals must be received within a two week period following notification of the award of...”
Precise information on deadline(s) for review procedures
Notifications for Review to Liam Duffy, Office of the Ombudsman. Appeals must be received within a two week period following notification of the award of the contract.
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Source: OJS 2020/S 198-480296 (2020-10-07)
Contract award notice (2021-03-19) Object Scope of the procurement
Title:
“Provision of CRM Dynamics Support and Development Services for the Office of the Ombudsman
RFT 177622”
Short description:
“The Office of the Ombudsman requires:
1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA;
2) CRM Dynamics development services...”
Short description
The Office of the Ombudsman requires:
1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA;
2) CRM Dynamics development services on an agreed drawdown days’ basis for:
(i) development and enhancement of current environment;
(ii) planned upgrades to the existing environment;
(iii) patching of the environments;
(iv) integration to our records management system (SharePoint) and websites as required; and
(v) advice and skills transfer to Ombudsman ICT Staff.
Show more
Total value of the procurement (excluding VAT): EUR 228 750 💰
Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): .30
Quality criterion (name): Experience
Quality criterion (weighting): .20
Price (weighting): .50
Procedure Administrative information
Previous publication concerning this procedure: 2020/S 198-480296
Award of contract
1️⃣
Contract Number: 1
Title:
“Provision of CRM Dynamics Support and Development Services for the Office of the Ombudsman”
Date of conclusion of the contract: 2020-12-31 📅
Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from other EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
Name and address of the contractor
Name: Open Sky Data Systems
National registration number: 380089
Postal address: Unit8, Osprey Business Centre, Devoy Quarter, Kilda
Postal town: Naas
Country: Ireland 🇮🇪
Phone: +353 45855675📞
E-mail: mcronin@openskydata.com📧
Region: Éire/Ireland🏙️
URL: http://www.openskydata.com🌏
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 228 750 💰
Currency code: EUR 💰
Lowest offer: 228750.00
Highest offer: 397937.00
Source: OJS 2021/S 058-147136 (2021-03-19)