Provision of CRM Dynamics Support and Development Services for the Office of the Ombudsman
Office of the Ombudsman
The Office of the Ombudsman requires:
1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA
2) CRM Dynamics development services on an agreed drawdown days’ basis for:
(i) development and enhancement of current environment;
(ii) planned upgrades to the existing environment;
(iii) patching of the environments;
(iv) integration to our records management system (SharePoint) and websites as required; and
(v) advice and skills transfer to Ombudsman ICT Staff.
The time limit for receipt of tenders was 2020-11-16. The procurement was published on 2020-10-07.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Computer back-up and catalogue conversion services › Computer back-up services
- • Computer-related services › Computer-related professional services
Procurement history
| Date | Document |
|---|---|
| 2020-10-07 | Contract notice |
| 2021-03-19 | Contract award notice |
Contract notice (2020-10-07)
Object
Scope of the procurement
Title: Computer-related professional services
Short description:
“The Office of the Ombudsman requires: 1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA 2) CRM Dynamics development services...”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Computer-related professional services 📦
Additional CPV: Computer back-up services 📦
Place of performance
NUTS region: Dublin 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Office of the Ombudsman
Postal address: 6 Earlsfort Terrace
Postal town: Dublin 2
Contact
Internet address: https://www.ombudsman.ie 🌏
E-mail: ciaran.odonohoe@ombudsman.ie 📧
Phone: +353 16395690 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175401&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175401&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-10-07 📅
Submission deadline: 2020-11-16 📅
Publication date: 2020-10-12 📅
Identifiers
Notice number: 2020/S 198-480296
OJ-S issue: 198
Additional information
“Attached as document.”
Object
Scope of the procurement
Short description:
“The Office of the Ombudsman requires:”
“1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA”
“2) CRM Dynamics development services on an agreed drawdown days’ basis for:”
“(i) development and enhancement of current environment;”
“(ii) planned upgrades to the existing environment;”
“(iii) patching of the environments;”
“(iv) integration to our records management system (SharePoint) and websites as required; and”
“(v) advice and skills transfer to Ombudsman ICT Staff.”
Estimated total value: 400 000 EUR 💰
Short description:
“1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA;”
Estimated value excluding VAT: 400 000 EUR 💰
Duration: 39 months
Description of renewals:
“All contract renewals will be handled via new RFT process within final 6 months prior to contract end date.”
Additional information:
“Attached as document.”
Place of performance
Main site or place of performance:
“Dublin 2 D02 W773.”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“Per RFT.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 39 months
Tender opening date: 2020-11-16 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Ciaran O Donohoe
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/464 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175401&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Office of the Ombudsman
Postal address: 6 Earlsfort Terrace
Postal town: Dublin 2
Postal code: D02 W773
Country: Ireland 🇮🇪
Phone: +353 16395600 📞
E-mail: liam.duffy@ombudsman.ie 📧
Internet address: https://www.ombudsman.ie/contact/ 🌏
Information about review deadlines:
“Notifications for Review to Liam Duffy, Office of the Ombudsman. Appeals must be received within a two week period following notification of the award of...”
Show more
Source: OJS 2020/S 198-480296 (2020-10-07)
Object
Scope of the procurement
Title: Computer-related professional services
Short description:
“The Office of the Ombudsman requires: 1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA 2) CRM Dynamics development services...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Computer-related professional services 📦
Additional CPV: Computer back-up services 📦
Place of performance
NUTS region: Dublin 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Office of the Ombudsman
Postal address: 6 Earlsfort Terrace
Postal town: Dublin 2
Contact
Internet address: https://www.ombudsman.ie 🌏
E-mail: ciaran.odonohoe@ombudsman.ie 📧
Phone: +353 16395690 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175401&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175401&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-10-07 📅
Submission deadline: 2020-11-16 📅
Publication date: 2020-10-12 📅
Identifiers
Notice number: 2020/S 198-480296
OJ-S issue: 198
Additional information
“Attached as document.”
Object
Scope of the procurement
Short description:
“The Office of the Ombudsman requires:”
“1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA”
Show more (6)
“2) CRM Dynamics development services on an agreed drawdown days’ basis for:”
“(i) development and enhancement of current environment;”
“(ii) planned upgrades to the existing environment;”
“(iii) patching of the environments;”
“(iv) integration to our records management system (SharePoint) and websites as required; and”
“(v) advice and skills transfer to Ombudsman ICT Staff.”
Short description:
“1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA;”
Estimated value excluding VAT: 400 000 EUR 💰
Duration: 39 months
Description of renewals:
“All contract renewals will be handled via new RFT process within final 6 months prior to contract end date.”
Additional information:
“Attached as document.”
Place of performance
Main site or place of performance:
“Dublin 2 D02 W773.”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“Per RFT.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 39 months
Tender opening date: 2020-11-16 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Ciaran O Donohoe
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/464 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175401&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Office of the Ombudsman
Postal address: 6 Earlsfort Terrace
Postal town: Dublin 2
Postal code: D02 W773
Country: Ireland 🇮🇪
Phone: +353 16395600 📞
E-mail: liam.duffy@ombudsman.ie 📧
Internet address: https://www.ombudsman.ie/contact/ 🌏
Information about review deadlines:
“Notifications for Review to Liam Duffy, Office of the Ombudsman. Appeals must be received within a two week period following notification of the award of...”
Source: OJS 2020/S 198-480296 (2020-10-07)
Contract award notice (2021-03-19)
Object
Scope of the procurement
Reference number: RFT 177622
Short description:
“The Office of the Ombudsman requires: 1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA; 2) CRM Dynamics development...”
Show more
Total value of the procurement: 228 750 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2021-03-19 📅
Publication date: 2021-03-24 📅
Identifiers
Notice number: 2021/S 058-147136
Refers to notice: 2020/S 198-480296
OJ-S issue: 58
Procedure
Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): .30
Quality criterion (name): Experience
Quality criterion (weighting): .20
Price (weighting): .50
Award of contract
Date of contract conclusion: 2020-12-31 📅
Name: Open Sky Data Systems
National registration number: 380089
Postal address: Unit8, Osprey Business Centre, Devoy Quarter, Kilda
Postal town: Naas
Country: Ireland 🇮🇪
Phone: +353 45855675 📞
E-mail: mcronin@openskydata.com 📧
Internet address: http://www.openskydata.com 🌏
Information about tenders
Number of tenders received: 4
Source: OJS 2021/S 058-147136 (2021-03-19)
Object
Scope of the procurement
Reference number: RFT 177622
Short description:
“The Office of the Ombudsman requires: 1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA; 2) CRM Dynamics development...”
Total value of the procurement: 228 750 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2021-03-19 📅
Publication date: 2021-03-24 📅
Identifiers
Notice number: 2021/S 058-147136
Refers to notice: 2020/S 198-480296
OJ-S issue: 58
Procedure
Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): .30
Quality criterion (name): Experience
Quality criterion (weighting): .20
Price (weighting): .50
Award of contract
Date of contract conclusion: 2020-12-31 📅
Name: Open Sky Data Systems
National registration number: 380089
Postal address: Unit8, Osprey Business Centre, Devoy Quarter, Kilda
Postal town: Naas
Country: Ireland 🇮🇪
Phone: +353 45855675 📞
E-mail: mcronin@openskydata.com 📧
Internet address: http://www.openskydata.com 🌏
Information about tenders
Number of tenders received: 4
Source: OJS 2021/S 058-147136 (2021-03-19)
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