Provision and Operation of Information and Communications Technologies (ICT) Managed Services
National Transport Authority
The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may include:
• delivery and execution of service desk services;
• delivery and execution of ICT service governance;
• delivery and execution of ICT service operations;
• delivery and execution of data centre hosting operations;
• delivery and execution of security monitoring operations;
• delivery and execution of ICT consulting services;
• delivery and execution of transition services.
The time limit for receipt of tenders was 2020-08-24. The procurement was published on 2020-07-17.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Software package utilities › Security software package
- • Servers › Computer servers
- • Repair and maintenance services of personal computers › Support services of personal computers
- • Hardware consultancy services › Computer hardware acceptance testing consultancy services
- • Hardware consultancy services › Computer audit consultancy and hardware consultancy services
- • Programming services of application software › Miscellaneous software development services and computer systems
- • Information systems or technology strategic review and planning services › Information technology services
- • Computer facilities management services › Facilities management services for computer systems maintenance
- • Computer-related services › Computer upgrade services
- • IT services: consulting, software development, Internet and support › Computer network services
- • Computer back-up and catalogue conversion services › Computer back-up services
Procurement history
| Date | Document |
|---|---|
| 2020-07-17 | Contract notice |
| 2021-05-18 | Contract award notice |
Contract notice (2020-07-17)
Object
Scope of the procurement
Title: Information technology services
Short description:
“The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may...”
Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Information technology services 📦
Additional CPV: Security software package 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Competitive procedure with negotiation
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: National Transport Authority
Postal address: Dun Sceine, Harcourt Lane, Iveagh Court
Postal town: Dublin
Contact
Internet address: https://www.nationaltransport.ie/general-enquiries/ 🌏
E-mail: procurement@nationaltransport.ie 📧
Phone: +353 18798300 📞
Fax: +353 18798333 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170681&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170681&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-07-17 📅
Submission deadline: 2020-08-24 📅
Publication date: 2020-07-22 📅
Identifiers
Notice number: 2020/S 140-344863
OJ-S issue: 140
Additional information
“The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award...”
Show more
Object
Scope of the procurement
Short description:
“The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may include:”
“• delivery and execution of service desk services;”
“• delivery and execution of ICT service governance;”
“• delivery and execution of ICT service operations;”
“• delivery and execution of data centre hosting operations;”
“• delivery and execution of security monitoring operations;”
“• delivery and execution of ICT consulting services;”
“• delivery and execution of transition services.”
“The NTA is seeking an experienced ICT managed services partner in order to provide a range of ICT managed services. The range of services required may include:”
“• delivery and execution of service desk services – the service desk is a vitally important part of the NTA’s ICT department and should be the single point...”
Show more
“• delivery and execution of ICT service governance – the ICT service governance processes ensures that all the ICT operations are controlled, measured and...”
Show more
“• delivery and execution of ICT service operations – the ICT service operations processes defines the anticipated administration, operation and management...”
Show more
“• delivery and execution of data centre hosting operations – data centre hosting operations refers to the management of the physical ICT environment,...”
Show more
“• delivery and execution of security monitoring operations – the security monitoring operations process is to ensure that security related event and...”
Show more
“• delivery and execution of ICT consulting services – the NTA will have the right under the contract to drawdown additional ICT consultancy services as it...”
Show more
“• delivery and execution of transition services – the ICT managed services provider will be required to proactively manage the mobilisation and transition...”
Show more
Duration: 24 months
Description of renewals:
“It is anticipated that the term of the contract will be for 2 years from the operational services start date, with options for the authority to extend the...”
Show more
Place of performance
Main site or place of performance:
“Dublin”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“As set out in the tender documents.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Fran Kehoe
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170681&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
“The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award...”
Show more
“The most economically advantageous or any tender will not automatically be accepted.”
“Refer to procurement documents for further information.”
Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay Dublin 7 D7
Postal town: Dublin
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886125 📠
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
“Precise information on deadline(s) for review procedures:”
“As set out in S.I. no. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).”
Body responsible for mediation procedures
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886125 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886125 📠
Internet address: http://www.courts.ie 🌏
Source: OJS 2020/S 140-344863 (2020-07-17)
Object
Scope of the procurement
Title: Information technology services
Short description:
“The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Information technology services 📦
Additional CPV: Security software package 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Competitive procedure with negotiation
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: National Transport Authority
Postal address: Dun Sceine, Harcourt Lane, Iveagh Court
Postal town: Dublin
Contact
Internet address: https://www.nationaltransport.ie/general-enquiries/ 🌏
E-mail: procurement@nationaltransport.ie 📧
Phone: +353 18798300 📞
Fax: +353 18798333 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170681&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170681&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-07-17 📅
Submission deadline: 2020-08-24 📅
Publication date: 2020-07-22 📅
Identifiers
Notice number: 2020/S 140-344863
OJ-S issue: 140
Additional information
“The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award...”
Object
Scope of the procurement
Short description:
“The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may include:”
“• delivery and execution of service desk services;”
Show more (14)
“• delivery and execution of ICT service governance;”
“• delivery and execution of ICT service operations;”
“• delivery and execution of data centre hosting operations;”
“• delivery and execution of security monitoring operations;”
“• delivery and execution of ICT consulting services;”
“• delivery and execution of transition services.”
“The NTA is seeking an experienced ICT managed services partner in order to provide a range of ICT managed services. The range of services required may include:”
“• delivery and execution of service desk services – the service desk is a vitally important part of the NTA’s ICT department and should be the single point...”
“• delivery and execution of ICT service governance – the ICT service governance processes ensures that all the ICT operations are controlled, measured and...”
“• delivery and execution of ICT service operations – the ICT service operations processes defines the anticipated administration, operation and management...”
“• delivery and execution of data centre hosting operations – data centre hosting operations refers to the management of the physical ICT environment,...”
“• delivery and execution of security monitoring operations – the security monitoring operations process is to ensure that security related event and...”
“• delivery and execution of ICT consulting services – the NTA will have the right under the contract to drawdown additional ICT consultancy services as it...”
“• delivery and execution of transition services – the ICT managed services provider will be required to proactively manage the mobilisation and transition...”
Description of renewals:
“It is anticipated that the term of the contract will be for 2 years from the operational services start date, with options for the authority to extend the...”
Place of performance
Main site or place of performance:
“Dublin”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“As set out in the tender documents.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Fran Kehoe
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170681&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
“The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award...”
“The most economically advantageous or any tender will not automatically be accepted.”
Show more (1)
“Refer to procurement documents for further information.”
Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay Dublin 7 D7
Postal town: Dublin
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886125 📠
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
“Precise information on deadline(s) for review procedures:”
“As set out in S.I. no. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).”
Body responsible for mediation procedures
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886125 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886125 📠
Internet address: http://www.courts.ie 🌏
Source: OJS 2020/S 140-344863 (2020-07-17)
Contract award notice (2021-05-18)
Object
Scope of the procurement
Reference number: 173137
Short description:
“The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may...”
Show more
Total value of the procurement: 3 564 300 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: Dun Sceine, Harcourt Lane
Postal code: Iveagh Court
Reference
Dates
Date dispatched: 2021-05-18 📅
Publication date: 2021-05-21 📅
Identifiers
Notice number: 2021/S 098-257702
Refers to notice: 2020/S 140-344863
OJ-S issue: 98
Additional information
“The costing provided in V.2.4 relates to 2 years. In the case of the contract being extended to the maximum contract term, the contract has a potential...”
Show more
Object
Scope of the procurement
Short description:
“• delivery and execution of ICT Service Governance;”
“• delivery and execution of ICT Service Operations;”
“• delivery and execution of ICT Consulting Services;”
“• delivery and execution of service desk services — the service desk is a vitally important part of the NTA’s ICT Department and should be the single point...”
Show more
“• delivery and execution of ICT Service Governance — the ICT Service Governance processes ensures that all the ICT Operations are controlled, measured and...”
Show more
“• delivery and execution of ICT Service Operations — the ICT Service Operations processes defines the anticipated administration, operation and management...”
Show more
“• delivery and execution of data centre hosting operations — data centre hosting operations refers to the management of the physical ICT environment,...”
Show more
“• delivery and execution of security monitoring operations — the security monitoring operations process is to ensure that security related event and...”
Show more
“• delivery and execution of ICT Consulting Services — the NTA will have the right under the contract to drawdown additional ICT consultancy services as it...”
Show more
“• delivery and execution of transition services — the ICT Managed Services provider will be required to proactively manage the mobilisation and transition...”
Show more
Additional information:
“The costing provided in V.2.4 relates to 2 years.”
“In the case of the contract being extended to the maximum contract term, the contract has a potential value of EUR 7 656 984 over four (4) years (including...”
Show more
Place of performance
Main site or place of performance:
“Dublin.”
Procedure
Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): 70 %
Cost criterion (name): Price
Cost criterion (weighting): 30 %
Award of contract
Date of contract conclusion: 2021-04-22 📅
Name: Hibernia Services Ltd t/a Evros Technology Group
National registration number: 170309
Postal address: Hibernia House Cherrywood Business Park
Postal town: Loughlinstown
Postal code: Dublin 18
Country: Ireland 🇮🇪
Phone: +353 14396803 📞
E-mail: salesdub@evros.ie 📧
Internet address: https://www.evros.ie/contact-us/ 🌏
Total value of the procurement: 3 564 300 EUR 💰
Information about tenders
Number of tenders received: 3
Complementary information
Review body
Information about review deadlines:
“As set out in S.I. No 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).”
Source: OJS 2021/S 098-257702 (2021-05-18)
Object
Scope of the procurement
Reference number: 173137
Short description:
“The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may...”
Total value of the procurement: 3 564 300 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: Dun Sceine, Harcourt Lane
Postal code: Iveagh Court
Reference
Dates
Date dispatched: 2021-05-18 📅
Publication date: 2021-05-21 📅
Identifiers
Notice number: 2021/S 098-257702
Refers to notice: 2020/S 140-344863
OJ-S issue: 98
Additional information
“The costing provided in V.2.4 relates to 2 years. In the case of the contract being extended to the maximum contract term, the contract has a potential...”
Object
Scope of the procurement
Short description:
“• delivery and execution of ICT Service Governance;”
“• delivery and execution of ICT Service Operations;”
Show more (8)
“• delivery and execution of ICT Consulting Services;”
“• delivery and execution of service desk services — the service desk is a vitally important part of the NTA’s ICT Department and should be the single point...”
“• delivery and execution of ICT Service Governance — the ICT Service Governance processes ensures that all the ICT Operations are controlled, measured and...”
“• delivery and execution of ICT Service Operations — the ICT Service Operations processes defines the anticipated administration, operation and management...”
“• delivery and execution of data centre hosting operations — data centre hosting operations refers to the management of the physical ICT environment,...”
“• delivery and execution of security monitoring operations — the security monitoring operations process is to ensure that security related event and...”
“• delivery and execution of ICT Consulting Services — the NTA will have the right under the contract to drawdown additional ICT consultancy services as it...”
“• delivery and execution of transition services — the ICT Managed Services provider will be required to proactively manage the mobilisation and transition...”
“The costing provided in V.2.4 relates to 2 years.”
“In the case of the contract being extended to the maximum contract term, the contract has a potential value of EUR 7 656 984 over four (4) years (including...”
Place of performance
Main site or place of performance:
“Dublin.”
Procedure
Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): 70 %
Cost criterion (name): Price
Cost criterion (weighting): 30 %
Award of contract
Date of contract conclusion: 2021-04-22 📅
Name: Hibernia Services Ltd t/a Evros Technology Group
National registration number: 170309
Postal address: Hibernia House Cherrywood Business Park
Postal town: Loughlinstown
Postal code: Dublin 18
Country: Ireland 🇮🇪
Phone: +353 14396803 📞
E-mail: salesdub@evros.ie 📧
Internet address: https://www.evros.ie/contact-us/ 🌏
Total value of the procurement: 3 564 300 EUR 💰
Information about tenders
Number of tenders received: 3
Complementary information
Review body
Information about review deadlines:
“As set out in S.I. No 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).”
Source: OJS 2021/S 098-257702 (2021-05-18)
New procurements in related categories 🆕
- IT services: consulting, software development, Internet and support (>20 new procurements)