Provision and Operation of Information and Communications Technologies (ICT) Managed Services

National Transport Authority

The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may include:
• delivery and execution of service desk services;
• delivery and execution of ICT service governance;
• delivery and execution of ICT service operations;
• delivery and execution of data centre hosting operations;
• delivery and execution of security monitoring operations;
• delivery and execution of ICT consulting services;
• delivery and execution of transition services.

Deadline

The time limit for receipt of tenders was 2020-08-24. The procurement was published on 2020-07-17.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Hibernia Services Ltd t/a Evros Technology Group

Who?

• National Transport Authority

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2020-07-17	Contract notice
2021-05-18	Contract award notice

Contract notice (2020-07-17)
Object
Scope of the procurement
Title: Information technology services
Short description:

The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may include: • delivery and execution of service desk services; • delivery and execution of ICT service governance; • delivery and execution of ICT service operations; • delivery and execution of data centre hosting operations; • delivery and execution of security monitoring operations; • delivery and execution of ICT consulting services; • delivery and execution of transition services.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Information technology services 📦
Additional CPV: Security software package 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Competitive procedure with negotiation
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: National Transport Authority
Postal address: Dun Sceine, Harcourt Lane, Iveagh Court
Postal town: Dublin
Contact
Internet address: https://www.nationaltransport.ie/general-enquiries/ 🌏
E-mail: procurement@nationaltransport.ie 📧
Phone: +353 18798300 📞
Fax: +353 18798333 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170681&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170681&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-07-17 📅
Submission deadline: 2020-08-24 📅
Publication date: 2020-07-22 📅
Identifiers
Notice number: 2020/S 140-344863
OJ-S issue: 140
Additional information

The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them. Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured. The most economically advantageous or any tender will not automatically be accepted. Refer to procurement documents for further information.

Object
Scope of the procurement
Short description:

The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may include:

• delivery and execution of service desk services;

• delivery and execution of ICT service governance;

• delivery and execution of ICT service operations;

• delivery and execution of data centre hosting operations;

• delivery and execution of security monitoring operations;

• delivery and execution of ICT consulting services;

• delivery and execution of transition services.

The NTA is seeking an experienced ICT managed services partner in order to provide a range of ICT managed services. The range of services required may include:

• delivery and execution of service desk services – the service desk is a vitally important part of the NTA’s ICT department and should be the single point of contact for ICT end-users on a day-to-day basis and will handle all incidents and service requests, usually using specialist software tools to log and manage all such events;

• delivery and execution of ICT service governance – the ICT service governance processes ensures that all the ICT operations are controlled, measured and managed to support ICT operations service targets and business expectations;

• delivery and execution of ICT service operations – the ICT service operations processes defines the anticipated administration, operation and management activities to be performed, under this contract, against the NTA systems and hosts;

• delivery and execution of data centre hosting operations – data centre hosting operations refers to the management of the physical ICT environment, including data centres or computer rooms for both the corporate ICT environment and bus market opening ICT environment;

• delivery and execution of security monitoring operations – the security monitoring operations process is to ensure that security related event and incident data are reviewed and analysed on a regular basis using a combination of automated and manual methods to identify anomalous activity or behaviour;

• delivery and execution of ICT consulting services – the NTA will have the right under the contract to drawdown additional ICT consultancy services as it may require from time to time; and

• delivery and execution of transition services – the ICT managed services provider will be required to proactively manage the mobilisation and transition activities to enable a seamless transition of the services from the existing contracts to the new contract.

Duration: 24 months
Description of renewals:

It is anticipated that the term of the contract will be for 2 years from the operational services start date, with options for the authority to extend the contract. If the services are deemed to be satisfactory by the authority, the contract may be extended for a period or periods, up to a maximum of 2 years after the end of the second year.

Place of performance
Main site or place of performance: Dublin

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As set out in the tender documents.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Fran Kehoe
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170681&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

The most economically advantageous or any tender will not automatically be accepted.

Refer to procurement documents for further information.

Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay Dublin 7 D7
Postal town: Dublin
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886125 📠
Internet address: http://www.courts.ie 🌏
Information about review deadlines:

Precise information on deadline(s) for review procedures:

As set out in S.I. no. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).

Body responsible for mediation procedures
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Phone: +353 18886125 📞
Source: OJS 2020/S 140-344863 (2020-07-17)

Contract award notice (2021-05-18)
Object
Scope of the procurement
Reference number: 173137
Short description:

The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may include: • delivery and execution of service desk services; • delivery and execution of ICT Service Governance; • delivery and execution of ICT Service Operations; • delivery and execution of data centre hosting operations; • delivery and execution of security monitoring operations; • delivery and execution of ICT Consulting Services; • delivery and execution of transition services.

Total value of the procurement: 3 564 300 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal address: Dun Sceine, Harcourt Lane
Postal code: Iveagh Court

Reference
Dates
Date dispatched: 2021-05-18 📅
Publication date: 2021-05-21 📅
Identifiers
Notice number: 2021/S 098-257702
Refers to notice: 2020/S 140-344863
OJ-S issue: 98
Additional information

The costing provided in V.2.4 relates to 2 years. In the case of the contract being extended to the maximum contract term, the contract has a potential value of EUR 7 656 984 over four (4) years (including initial set up costs, estimated support costs and additional services that the Authority may draw down as required).

Object
Scope of the procurement
Short description:

• delivery and execution of ICT Service Governance;

• delivery and execution of ICT Service Operations;

• delivery and execution of ICT Consulting Services;

• delivery and execution of service desk services — the service desk is a vitally important part of the NTA’s ICT Department and should be the single point of contact for ICT end-users on a day-to-day basis and will handle all incidents and service requests, usually using specialist software tools to log and manage all such events;

• delivery and execution of ICT Service Governance — the ICT Service Governance processes ensures that all the ICT Operations are controlled, measured and managed to support ICT Operations service targets and business expectations;

• delivery and execution of ICT Service Operations — the ICT Service Operations processes defines the anticipated administration, operation and management activities to be performed, under this contract, against the NTA systems and hosts;

• delivery and execution of data centre hosting operations — data centre hosting operations refers to the management of the physical ICT environment, including Data Centres or computer rooms for both the Corporate ICT environment and Bus Market Opening ICT environment;

• delivery and execution of security monitoring operations — the security monitoring operations process is to ensure that security related event and incident data are reviewed and analysed on a regular basis using a combination of automated and manual methods to identify anomalous activity or behaviour;

• delivery and execution of ICT Consulting Services — the NTA will have the right under the contract to drawdown additional ICT consultancy services as it may require from time to time; and

• delivery and execution of transition services — the ICT Managed Services provider will be required to proactively manage the mobilisation and transition activities to enable a seamless transition of the services from the existing contracts to the new contract.

Additional information:

The costing provided in V.2.4 relates to 2 years.

In the case of the contract being extended to the maximum contract term, the contract has a potential value of EUR 7 656 984 over four (4) years (including initial set up costs, estimated support costs and additional services that the Authority may draw down as required).

Place of performance
Main site or place of performance: Dublin.

Procedure
Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): 70 %
Cost criterion (name): Price
Cost criterion (weighting): 30 %

Award of contract
Date of contract conclusion: 2021-04-22 📅
Name: Hibernia Services Ltd t/a Evros Technology Group
National registration number: 170309
Postal address: Hibernia House Cherrywood Business Park
Postal town: Loughlinstown
Postal code: Dublin 18
Country: Ireland 🇮🇪
Phone: +353 14396803 📞
E-mail: salesdub@evros.ie 📧
Internet address: https://www.evros.ie/contact-us/ 🌏
Total value of the procurement: 3 564 300 EUR 💰
Information about tenders
Number of tenders received: 3

Complementary information
Review body
Information about review deadlines:

As set out in S.I. No 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).

Source: OJS 2021/S 098-257702 (2021-05-18)

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