The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may include:
• delivery and execution of service desk services;
• delivery and execution of ICT service governance;
• delivery and execution of ICT service operations;
• delivery and execution of data centre hosting operations;
• delivery and execution of security monitoring operations;
• delivery and execution of ICT consulting services;
• delivery and execution of transition services.
Deadline
The time limit for receipt of tenders was 2020-08-24.
The procurement was published on 2020-07-17.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Provision and Operation of Information and Communications Technologies (ICT) Managed Services”
Products/services: Information technology services📦
Short description:
“The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may...”
Short description
The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may include:
• delivery and execution of service desk services;
• delivery and execution of ICT service governance;
• delivery and execution of ICT service operations;
• delivery and execution of data centre hosting operations;
• delivery and execution of security monitoring operations;
• delivery and execution of ICT consulting services;
• delivery and execution of transition services.
The NTA is seeking an experienced ICT managed services partner in order to provide a range of ICT managed services. The range of services required may include:
• delivery and execution of service desk services – the service desk is a vitally important part of the NTA’s ICT department and should be the single point of contact for ICT end-users on a day-to-day basis and will handle all incidents and service requests, usually using specialist software tools to log and manage all such events;
• delivery and execution of ICT service governance – the ICT service governance processes ensures that all the ICT operations are controlled, measured and managed to support ICT operations service targets and business expectations;
• delivery and execution of ICT service operations – the ICT service operations processes defines the anticipated administration, operation and management activities to be performed, under this contract, against the NTA systems and hosts;
• delivery and execution of data centre hosting operations – data centre hosting operations refers to the management of the physical ICT environment, including data centres or computer rooms for both the corporate ICT environment and bus market opening ICT environment;
• delivery and execution of security monitoring operations – the security monitoring operations process is to ensure that security related event and incident data are reviewed and analysed on a regular basis using a combination of automated and manual methods to identify anomalous activity or behaviour;
• delivery and execution of ICT consulting services – the NTA will have the right under the contract to drawdown additional ICT consultancy services as it may require from time to time; and
• delivery and execution of transition services – the ICT managed services provider will be required to proactively manage the mobilisation and transition activities to enable a seamless transition of the services from the existing contracts to the new contract.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“It is anticipated that the term of the contract will be for 2 years from the operational services start date, with options for the authority to extend the...”
Description of renewals
It is anticipated that the term of the contract will be for 2 years from the operational services start date, with options for the authority to extend the contract. If the services are deemed to be satisfactory by the authority, the contract may be extended for a period or periods, up to a maximum of 2 years after the end of the second year.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: As set out in the tender documents.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Competitive procedure with negotiation
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-08-24
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Complementary information Additional information
“The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award...”
The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them. Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured.
The most economically advantageous or any tender will not automatically be accepted.
Refer to procurement documents for further information.
Show more Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay Dublin 7 D7
Postal town: Dublin
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏 Body responsible for mediation procedures
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886125📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“Precise information on deadline(s) for review procedures:
As set out in S.I. no. 130/2010 European Communities (Public Authorities' Contracts) (Review...”
Precise information on deadline(s) for review procedures
Precise information on deadline(s) for review procedures:
As set out in S.I. no. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).
Show more
Source: OJS 2020/S 140-344863 (2020-07-17)
Contract award notice (2021-05-18) Contracting authority Name and addresses
Postal address: Dun Sceine, Harcourt Lane
Postal code: Iveagh Court
Object Scope of the procurement
Title:
“Provision and Operation of Information and Communications Technologies (ICT) Managed Services
173137”
Short description:
“The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may...”
Short description
The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may include:
• delivery and execution of service desk services;
• delivery and execution of ICT Service Governance;
• delivery and execution of ICT Service Operations;
• delivery and execution of data centre hosting operations;
• delivery and execution of security monitoring operations;
• delivery and execution of ICT Consulting Services;
• delivery and execution of transition services.
Show more
Total value of the procurement (excluding VAT): EUR 3 564 300 💰
Description
Main site or place of performance: Dublin.
Description of the procurement:
“The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may...”
Description of the procurement
The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may include:
• delivery and execution of service desk services — the service desk is a vitally important part of the NTA’s ICT Department and should be the single point of contact for ICT end-users on a day-to-day basis and will handle all incidents and service requests, usually using specialist software tools to log and manage all such events;
• delivery and execution of ICT Service Governance — the ICT Service Governance processes ensures that all the ICT Operations are controlled, measured and managed to support ICT Operations service targets and business expectations;
• delivery and execution of ICT Service Operations — the ICT Service Operations processes defines the anticipated administration, operation and management activities to be performed, under this contract, against the NTA systems and hosts;
• delivery and execution of data centre hosting operations — data centre hosting operations refers to the management of the physical ICT environment, including Data Centres or computer rooms for both the Corporate ICT environment and Bus Market Opening ICT environment;
• delivery and execution of security monitoring operations — the security monitoring operations process is to ensure that security related event and incident data are reviewed and analysed on a regular basis using a combination of automated and manual methods to identify anomalous activity or behaviour;
• delivery and execution of ICT Consulting Services — the NTA will have the right under the contract to drawdown additional ICT consultancy services as it may require from time to time; and
• delivery and execution of transition services — the ICT Managed Services provider will be required to proactively manage the mobilisation and transition activities to enable a seamless transition of the services from the existing contracts to the new contract.
Show more Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): 70 %
Cost criterion (name): Price
Cost criterion (weighting): 30 %
Description
Additional information:
“The costing provided in V.2.4 relates to 2 years.
In the case of the contract being extended to the maximum contract term, the contract has a potential...”
Additional information
The costing provided in V.2.4 relates to 2 years.
In the case of the contract being extended to the maximum contract term, the contract has a potential value of EUR 7 656 984 over four (4) years (including initial set up costs, estimated support costs and additional services that the Authority may draw down as required).
Procedure Administrative information
Previous publication concerning this procedure: 2020/S 140-344863
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Award of contract
1️⃣
Contract Number: 1
Title: ICT Managed Services
Date of conclusion of the contract: 2021-04-22 📅
Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Hibernia Services Ltd t/a Evros Technology Group
National registration number: 170309
Postal address: Hibernia House Cherrywood Business Park
Postal town: Loughlinstown
Postal code: Dublin 18
Country: Ireland 🇮🇪
Phone: +353 14396803📞
E-mail: salesdub@evros.ie📧
Fax: +353 14396803 📠
Region: Éire/Ireland🏙️
URL: https://www.evros.ie/contact-us/🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 3 564 300 💰
Complementary information Review procedure
Precise information on deadline(s) for review procedures:
“As set out in S.I. No 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).”
Source: OJS 2021/S 098-257702 (2021-05-18)