Managed Services for ICT Infrastructure

Irish Blood Transfusion Service

The IBTS wishes to tender for a managed service contract to support their IT Infrastructure.
The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments. The service provider will be expected to provide a 24/7 service desk, on-site desk-side support, back office Infrastructure support and service management operated under a single managed service.

Deadline

The time limit for receipt of tenders was 2020-07-31. The procurement was published on 2020-06-30.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2020-06-30 Contract notice
2021-02-19 Contract award notice
Contract notice (2020-06-30)
Object
Scope of the procurement
Title: Data network management and support services
Reference number: IBTS/012/2020
Short description:
The IBTS wishes to tender for a managed service contract to support their IT Infrastructure. The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments. The service provider will be expected to provide a 24/7 service desk, on-site desk-side support, back office Infrastructure support and service management operated under a single managed service.
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Notice metadata
Original language: English ๐Ÿ—ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Data network management and support services ๐Ÿ“ฆ
Additional CPV: Information technology services ๐Ÿ“ฆ
Place of performance
NUTS region: ร‰ire/Ireland ๐Ÿ™๏ธ

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Awarding authority type: Body governed by public law
Awarding authority name: Irish Blood Transfusion Service
Postal address: National Blood Centre, James's Street
Postal code: D08 NH5R
Postal town: Dublin
Contact
Internet address: http://www.giveblood.ie ๐ŸŒ
E-mail: paul.behan@ibts.ie ๐Ÿ“ง
Phone: +353 14322846 ๐Ÿ“ž
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=169556&B=ETENDERS_SIMPLE ๐ŸŒ
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=169556&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Dates
Date dispatched: 2020-06-30 ๐Ÿ“…
Submission deadline: 2020-07-31 ๐Ÿ“…
Publication date: 2020-07-03 ๐Ÿ“…
Identifiers
Notice number: 2020/S 127-310763
OJ-S issue: 127

Object
Scope of the procurement
Short description:
The IBTS wishes to tender for a managed service contract to support their IT Infrastructure.
The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments. The service provider will be expected to provide a 24/7 service desk, on-site desk-side support, back office Infrastructure support and service management operated under a single managed service.
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Estimated total value: 2 000 000 EUR ๐Ÿ’ฐ
Short description:
The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments. The service provider will be expected to provide a 24/7 service desk, on-site desk-side support, back office infrastructure support and service management operated under a single managed service.
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Estimated value excluding VAT: 2 000 000 EUR ๐Ÿ’ฐ
Duration: 24 months
Description of options: Two extension of 12 months at the discretion of the IBTS.
Place of performance
Main site or place of performance: Dublin.

Legal, economic, financial and technical information
Conditions for participation
Economic and financial standing: As per RFT

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Tender validity period: 2020-10-30 ๐Ÿ“…
Tender opening date: 2020-07-31 ๐Ÿ“…
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Paul Behan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1186 ๐ŸŒ
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=169556&B=ETENDERS_SIMPLE ๐ŸŒ

Complementary information
Review body
Name: Remedies Directive applies
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2020/S 127-310763 (2020-06-30)
Contract award notice (2021-02-19)
Object
Scope of the procurement
Short description:
The IBTS wishes to tender for a managed service contract to support their IT Infrastructure. The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments. The service provider will be expected to provide a 24/7 service desk, on-site desk-side support, back office infrastructure support and service management operated under a single managed service.
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Total value of the procurement: 2 000 000 EUR ๐Ÿ’ฐ
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2021-02-19 ๐Ÿ“…
Publication date: 2021-02-24 ๐Ÿ“…
Identifiers
Notice number: 2021/S 038-095760
Refers to notice: 2020/S 127-310763
OJ-S issue: 38

Procedure
Award criteria
Quality criterion (name): Compliance with scope of services
Quality criterion (weighting): 14
Cost criterion (name): Cost
Cost criterion (weighting): 6

Award of contract
Date of contract conclusion: 2021-02-01 ๐Ÿ“…
Name: Hibernia Services Ltd. t/a Evros Technology Group
National registration number: N/a
Postal address: Hibernia House, Cherrywood Business Park
Postal town: Dublin 1
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 872887253 ๐Ÿ“ž
E-mail: hugh.dawson@hetg.ie ๐Ÿ“ง
Total value of the procurement: 2 000 000 EUR ๐Ÿ’ฐ
Information about tenders
Number of tenders received: 4

Complementary information
Review body
Postal address: As above
Source: OJS 2021/S 038-095760 (2021-02-19)