Establishment of Various Single Party Frameworks for Sourcing of Business Intelligence Partners for Bus Éireann (BÉ)

Bus Eireann/Irish Bus

Please see PQQ attached.

Deadline

The time limit for receipt of tenders was 2021-01-25. The procurement was published on 2020-12-21.

Who?

• Bus Eireann/Irish Bus

What?

• Business transaction and personal business software development services › Sales, marketing and business intelligence software development services › Business intelligence software development services
• Sales, marketing and business intelligence software package › Business intelligence software package

Where?

• Éire/Ireland

Procurement history

Date	Document
2020-12-21	Contract notice

Contract notice (2020-12-21)
Object
Scope of the procurement
Title: Sales, marketing and business intelligence software development services
Reference number: BE/SE/21/12/2020
Short description: Please see PQQ attached.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Sales, marketing and business intelligence software development services 📦
Additional CPV: Business intelligence software package 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Competitive procedure with negotiation
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Bus Eireann/Irish Bus
Postal address: 21 Phibsboro Road, Broadstone
Postal town: Dublin 7
Contact
Internet address: http://www.buseireann.ie 🌏
E-mail: john.angulin@buseireann.ie 📧
Phone: +353 17033400 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180475&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180475&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-12-21 📅
Submission deadline: 2021-01-25 📅
Publication date: 2020-12-24 📅
Identifiers
Notice number: 2020/S 251-630892
OJ-S issue: 251

Object
Scope of the procurement
Estimated total value: 1 500 EUR 💰
Maximum number of lots per tenderer: 5
Information about lots: Companies can be awarded any combination of the 5 lots.
Title of the lot: Operational Reporting and Analysis Solution
Lot number: 1
Short description:

Solution offering which can consume inputs from multiple sources and

• share insights through dashboards, threshold-based alerts, commenting, storyboards, infographics. This should highlight for each user the most meaningful changes in the business for them, with root causes, predictions and prescriptions given their role and context;

• produce outputs which can be consumed by applications (via API’s, files, data-streams), end-users and business processes;

• support end-users in receiving data which they can consume on an ad-hoc, scheduled basis which will provide actionable insights;

• work with end-users to develop/adapt new/improved real time monitoring and historic data reporting tools. Reporting outputs/dashboards accessible from different types of devices;

• machine learning routines to flag operational recommendations;

• support rapid prototyping;

• support collaboration among users through integration with digital assistants and chatbots, support within the vendor organisation;

• ingest data from multiple sources (internal and external to BÉ) via bulk/batch loading and real-time/continuous data loading through data-streams and API’s. Data should include but not be limited to:

— Automatic Vehicle Location (AVL);

— Ticketing Data;

— Siri (Service Interface for Real time Information);

— VDV, GTFS (General Transit Feed Specification), TransXchange;

— WiFi;

— Telematics-GPS;

— Other On-Bus Event Data eg tachograph, engine, fuel, Society of Automotive Engineers standard SAEJ1939 interfaces;

— Finance, HR, Schools, Customer (including customer experience);

— web and social media;

— service alerts and updates;

— 3rd Party eg AA Roadwatch, Map Data;

• Real time operational tracking which will deep dive into performance metrics via conventional dashboards and reports, which should support:

— measurement of KPI’s (against benchmarks);

— rostering optimisation;

— driver/vehicle planning and scheduling optimisation;

— capacity predictions for buses, stops in advance;

— real time passenger metrics and customer demand flattening;

— driver behaviour reports such as punctuality compliance and variations to average dwell/speed;

— fleet management;

— arrival and next trip predictions;

— end of trip layover shortfall reporting;

— load factor;

— mobility pattern analysis;

— unscheduled stops, off route events, incomplete trips for AVL/punctuality;

— reliability reporting of stop departures, trips and duty operation by operating time/day etc.;

— NTA agreed metrics.

For all reports there should be the ability to drill down from an aggregate to a detail level and filter by attributes such as day, depot, driver, route, service type allowing monitoring in real time and reporting on a periodic, quarterly and annual basis. Reports are customisable by BE and it must be possible for BE to create their own reports and export the data. PQQ response should showcase reporting and analytics capability.

Within the solution it must be possible to define workflows to trigger actions on the back on KPI metrics being within specified ranges.

Preference is a SaaS solution to support elasticity, scalability and efficient services.

Estimated value excluding VAT: 375 000 EUR 💰
Duration: 60 months
Description of renewals:

Framework will be established for a duration of 36 months with the option to extend for a total of 24 months at 12 months at a time.

Title of the lot: Timetable Optimisation
Lot number: 2
Short description:

The solution being proposed for Lot 1, Lot 3 may not have full capability to provide optimised timetables so solutions in relation to one or all are sought.

In this instance Bus Eireann will evaluate niche offerings in the area of timetable scheduling to compliment Lot 1. Expectation is that this solution can provide optimised sets of timetable outputs.

Intelligent optimisation of this through ingestion of historical, real-time data from internal and external sources.

Support what-if analysis across multiple scenarios with user configuration of rules to be considered. With business metrics supported by the solution it should be possible to translate the business impact of any optimisation recommendation.

Produce outputs which can be consumed by applications (via API’s, files, data-streams), end-users and business processes.

Title of the lot: Weekly Driver Rostering Optimisation
Lot number: 3
Short description:

The solution being proposed for Lot 1, Lot 2 may not have full capability to provide optimised driver rostering so solutions in relation to one or all are sought.

In this instance Bus Eireann will evaluate niche offerings in the area of rostering to compliment Lot 1. Expectation is that this solution can provide optimised sets of rostering outputs.

Intelligent optimisation of this through ingestion of planned daily duty data from internal sources that comply with relevant regulations.

Produce outputs which can be consumed by applications (via API’s, files, data-streams), end-users and business processes

Title of the lot: BI and Analytics Service Partner
Lot number: 4
Short description:

It is expected that the BI Partner will have expertise in the transport domain and through their response demonstrate their investment in technology and resources showing how they stay relevant with technologies and tools. The BI partner will support the solutions provided as part of Option 1, 2 and 3 and offer the following services:

• business consulting, including business process re-engineering or redesign, business process transformation, and business performance and improvements;

• analytics consulting, including logical data model design, BI and analytics program strategy and definition, tool and application evaluation and selection, key performance indicator (KPI) libraries for decision management, and predefined data integration touchpoints;

• managed services for commercial and proprietary platforms;

• IT consulting, including alignment of business architecture with technology architecture, solution planning and piloting, data warehouse, and big data project design;

• Implementation services, including project management, application configuration, development of interfaces, customization, deployment, instance consolidation, data migration, data loading and integration;

• testing services, including integration testing and user acceptance testing;

• information governance and master data management;

• provide a range of value-adding ‘assets’ such as frameworks, collateral and knowledge artefacts that improve solution quality, repeatability, project delivery effectiveness and time to value;

• there is a backlog of BI reports requiring completion and this will be documented in the subsequent tender.

Title of the lot: Fully Managed
Lot number: 5
Short description:

As a further option BE would consider establishing a single supplier of Lot 1, Lot 2, Lot 3 and Lot 4.

Bus Eireann are looking to establish a single provider framework, for a company who could provide all of the services detailed in the lots above.

Place of performance
Main site or place of performance: Dublin.

Procedure
Legal basis: 32014L0024
Minimum number of candidates: 5
Maximum number of candidates: 8
Justification for the framework agreement: Utilities Directive
Justification for framework agreement duration over four years: Utilities Directive
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Irish 🗣️

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: John Angulin
Internet address: www.buseireann.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/374 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180475&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal address: Inns Quay
Postal town: Dublin 1
Country: Ireland 🇮🇪
Source: OJS 2020/S 251-630892 (2020-12-21)

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