Iarnród Éireann IÉ are required under EU and Irish legislation to have in place a safety management system which includes the ability to initiate and operate an emergency call centre (incident room) in the event of a major incident on its network. Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for providing a dedicated call line which will be used in the provision of information to the public relating to the incident. Trained staff manning the centre must be able to categorise and prioritise calls from — Relatives of travelling passengers, Staff and general public, liaise with emergency services receiving and passing of incident updates and assist distressed callers and communicate information in an effective manner.
Deadline
The time limit for receipt of tenders was 2020-10-01.
The procurement was published on 2020-08-31.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Emergency Call Centre — Incident Room
7569
Products/services: Crisis management services📦
Short description:
“Iarnród Éireann IÉ are required under EU and Irish legislation to have in place a safety management system which includes the ability to initiate and...”
Short description
Iarnród Éireann IÉ are required under EU and Irish legislation to have in place a safety management system which includes the ability to initiate and operate an emergency call centre (incident room) in the event of a major incident on its network. Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for providing a dedicated call line which will be used in the provision of information to the public relating to the incident. Trained staff manning the centre must be able to categorise and prioritise calls from — Relatives of travelling passengers, Staff and general public, liaise with emergency services receiving and passing of incident updates and assist distressed callers and communicate information in an effective manner.
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Estimated value excluding VAT: EUR 350 000 💰
1️⃣
Additional products/services: Call centre📦
Additional products/services: Crisis management services📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“Iarnród Éireann IÉ are required under EU and Irish legislation to have in place a safety management system which includes the ability to initiate and...”
Description of the procurement
Iarnród Éireann IÉ are required under EU and Irish legislation to have in place a safety management system which includes the ability to initiate and operate an emergency call centre (incident room) in the event of a major incident on its network. Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for providing a dedicated call line which will be used in the provision of information to the public relating to the incident. Trained staff manning the centre must be able to categorise and prioritise calls from - Relatives of travelling passengers, staff and general public, liaise with emergency services receiving and passing of incident updates and assist distressed callers and communicate information in an effective manner. While the value of this contract falls below the threshold for advertising in the OJEU, IÉ have chosen to advertise via the Official Journal of the EU to attract competition.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 350 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Additional information:
“While the value of this contract falls below the threshold for advertising in the OJEU, IÉ have chosen to advertise via the Official Journal of the EU to...”
Additional information
While the value of this contract falls below the threshold for advertising in the OJEU, IÉ have chosen to advertise via the Official Journal of the EU to attract competition.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“For full details, please download a copy of the attached pre-qualification questionnaire.” Economic and financial standing
List and brief description of selection criteria:
“The economic and financial capacity of the entity must be established to the satisfaction of IE.
Applicants will be invited to complete a questionnaire...”
List and brief description of selection criteria
The economic and financial capacity of the entity must be established to the satisfaction of IE.
Applicants will be invited to complete a questionnaire (attached) which seeks company details; information on similar contracts undertaken with value, dates, locations and contact names for reference, etc; applicants may be requested to provide supporting information such as balance sheets for the past 3 financial years.
For full details, please download a copy of the attached pre-qualification questionnaire.
Show more Technical and professional ability
List and brief description of selection criteria:
“The technical competence of the entity, its employees and processes must be established to the satisfaction of IE. Applicants will be invited to complete a...”
List and brief description of selection criteria
The technical competence of the entity, its employees and processes must be established to the satisfaction of IE. Applicants will be invited to complete a questionnaire which seeks company details to establish the entity’s technical capacity.
For full details, please download a copy of the attached pre-qualification questionnaire.
Show more Conditions related to the contract
Contract performance conditions:
“For full details, please download a copy of the attached pre-qualification questionnaire.”
Procedure Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-10-01
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Complementary information Additional information
“While the value of this contract falls below the threshold for advertising in the OJEU, IÉ have chosen to advertise via the Official Journal of the EU to...”
While the value of this contract falls below the threshold for advertising in the OJEU, IÉ have chosen to advertise via the Official Journal of the EU to attract competition.
Show more Review body
Name: Central Office of the High Court
Postal address: Four Courts
Postal town: Dublin 7
Postal code: D07 N972
Country: Ireland 🇮🇪
Phone: +353 18886511📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏 Body responsible for mediation procedures
Name: The High Court
Postal town: Dublin
Country: Ireland 🇮🇪 Service from which information about the review procedure may be obtained
Name: Central Office of the High Court
Postal address: Four Courts
Postal town: Dublin 7
Postal code: D07 N972
Country: Ireland 🇮🇪
Phone: +353 18886511📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏
Source: OJS 2020/S 172-416725 (2020-08-31)
Contract award notice (2021-05-17) Contracting authority Name and addresses
Postal code: Dublin
Contact person: Lynda Archbold
E-mail: lynda.archbold@irishrail.ie📧
Object Scope of the procurement
Short description:
“Iarnród Éireann IÉ are required under EU and Irish legislation to have in place a safety management system which includes the ability to initiate and...”
Short description
Iarnród Éireann IÉ are required under EU and Irish legislation to have in place a safety management system which includes the ability to initiate and operate an Emergency Call Centre (Incident Room) in the event of a major incident on its network. Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for providing a dedicated call line which will be used in the provision of information to the public relating to the incident. Trained staff manning the centre must be able to categorise and prioritise calls from — relatives of travelling passengers, Staff and general public, liaise with emergency services receiving and passing of incident updates and assist distressed callers and communicate information in an effective manner.
Show more Description
Description of the procurement:
“Iarnród Éireann IÉ are required under EU and Irish legislation to have in place a safety management system which includes the ability to initiate and...”
Description of the procurement
Iarnród Éireann IÉ are required under EU and Irish legislation to have in place a safety management system which includes the ability to initiate and operate an Emergency Call Centre (Incident Room) in the event of a major incident on its network. Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for providing a dedicated call line which will be used in the provision of information to the public relating to the incident. Trained staff manning the centre must be able to categorise and prioritise calls from — relatives of travelling passengers, Staff and general public, liaise with emergency services receiving and passing of incident updates and assist distressed callers and communicate information in an effective manner. While the value of this contract falls below the threshold for advertising in the OJEU, IÉ have chosen to advertise via the Official Journal of the EU to attract competition.
Show more Award criteria
Quality criterion (name): Quality of the proposed methodology for delivery of services
Quality criterion (weighting): 30
Quality criterion (name): Account management and quality of the relevant experience of the proposed team
Quality criterion (weighting): 20
Cost criterion (name): Total cost for the provision of services
Cost criterion (weighting): 50
Procedure Administrative information
Previous publication concerning this procedure: 2020/S 172-416725
Award of contract
1️⃣
Contract Number: 1
Title: Emergency Call Centre - Incident Room
Date of conclusion of the contract: 2021-04-30 📅
Name and address of the contractor
Name: Cuttle Consulting Ltd
Postal town: Roscommon
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME ✅
Source: OJS 2021/S 098-259608 (2021-05-17)