Attractions Assessment and Benchmarking Programme

Fáilte Ireland-National Tourism Development Authority

Fáilte Ireland recognises the importance of delivering a quality experience for our visitors therefore, Fáilte Ireland invests heavily in visitor attractions, supporting the opening of 12 new or enhanced large scale attractions in 2019 including MoLI, Kylemore Abbey and Brú na Boinne visitor centre.
Fáilte Ireland now intends to establish a visitor experience assessment and benchmarking scheme for attractions in Ireland.

Deadline

The time limit for receipt of tenders was 2020-03-26. The procurement was published on 2020-02-25.

Who? What? Where?
Procurement history
Date Document
2020-02-25 Contract notice
2020-07-02 Contract award notice
Contract notice (2020-02-25)
Object
Scope of the procurement
Title: Business and management consultancy and related services
Reference number: AT/2020/01
Short description:
Fáilte Ireland recognises the importance of delivering a quality experience for our visitors therefore, Fáilte Ireland invests heavily in visitor attractions, supporting the opening of 12 new or enhanced large scale attractions in 2019 including MoLI, Kylemore Abbey and Brú na Boinne visitor centre. Fáilte Ireland now intends to establish a visitor experience assessment and benchmarking scheme for attractions in Ireland.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Business and management consultancy and related services 📦
Additional CPV: System quality assurance assessment and review services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Fáilte Ireland-National Tourism Development Authority
Postal address: 88-95 Amiens Street
Postal town: Dublin 1
Contact
Internet address: http://www.failteireland.ie 🌏
E-mail: procurement@failteireland.ie 📧
Phone: +353 18847888 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163240&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163240&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-02-25 📅
Submission deadline: 2020-03-26 📅
Publication date: 2020-02-28 📅
Identifiers
Notice number: 2020/S 042-099372
OJ-S issue: 42
Additional information
1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government procurement opportunities portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties; 2) This is the sole call for competition for this service; 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers; 4) Establishment of this contract will be subject to the approval of the competent authorities; 5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process or if having concluded contract the contracting authority considers that the successful tenderer has not met or cannot meet its obligations, the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion; 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time; 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return Fully completed questionnaires in order to avoid the risk of elimination from the competition at the application stage.
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Object
Scope of the procurement
Short description:
Fáilte Ireland recognises the importance of delivering a quality experience for our visitors therefore, Fáilte Ireland invests heavily in visitor attractions, supporting the opening of 12 new or enhanced large scale attractions in 2019 including MoLI, Kylemore Abbey and Brú na Boinne visitor centre.
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Fáilte Ireland now intends to establish a visitor experience assessment and benchmarking scheme for attractions in Ireland.
Estimated total value: 2 500 000 EUR 💰
Estimated value excluding VAT: 2 500 000 EUR 💰
Duration: 60 months

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
As per the tender documentation available for downloading from www.etenders.gov.ie
Economic and financial standing:
As per the tender documentation available for downloading from www.etenders.gov.ie
Minimum level(s) of standards:
As per the tender documentation available for downloading from www.etenders.gov.ie
Technical and professional ability:
As per the tender documentation available for downloading from www.etenders.gov.ie
Contract execution
Contract performance conditions:
As per the tender documentation available for downloading from www.etenders.gov.ie

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2021-03-26 📅
Tender opening date: 2020-03-26 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Sabrina Jones
Internet address: www.failteireland.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1169 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163240&B=ETENDERS_SIMPLE 🌏

Reference
Additional information
1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government procurement opportunities portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
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2) This is the sole call for competition for this service;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;
4) Establishment of this contract will be subject to the approval of the competent authorities;
5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process or if having concluded contract the contracting authority considers that the successful tenderer has not met or cannot meet its obligations, the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
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6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time;
7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return Fully completed questionnaires in order to avoid the risk of elimination from the competition at the application stage.
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Complementary information
Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪
Internet address: www.courts.ie 🌏
Information about review deadlines:
The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that contract.
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Source: OJS 2020/S 042-099372 (2020-02-25)
Contract award notice (2020-07-02)
Object
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2020-07-02 📅
Publication date: 2020-07-06 📅
Identifiers
Notice number: 2020/S 128-314192
Refers to notice: 2020/S 042-099372
OJ-S issue: 128
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government procurement opportunities portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties; 2) This is the sole call for competition for this service; 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers; 4) Establishment of this contract will be subject to the approval of the competent authorities; 5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process; or if having concluded contract the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion; 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time; 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return Fully completed questionnaires in order to avoid the risk of elimination from the competition at the application stage.
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Procedure
Award criteria
Quality criterion (name): Methodology: appropriateness, reputation, documentation, support
Quality criterion (weighting): 25
Quality criterion (name): Benchmarking dataset: quantity and quality
Contract management
Quality criterion (weighting): 10
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 40

Reference
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government procurement opportunities portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
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5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process; or if having concluded contract the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
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Complementary information
Review body
Information about review deadlines:
The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that contract.
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Source: OJS 2020/S 128-314192 (2020-07-02)
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