Fáilte Ireland recognises the importance of delivering a quality experience for our visitors therefore, Fáilte Ireland invests heavily in visitor attractions, supporting the opening of 12 new or enhanced large scale attractions in 2019 including MoLI, Kylemore Abbey and Brú na Boinne visitor centre.
Fáilte Ireland now intends to establish a visitor experience assessment and benchmarking scheme for attractions in Ireland.
Deadline
The time limit for receipt of tenders was 2020-03-26.
The procurement was published on 2020-02-25.
Object Scope of the procurement
Title: Attractions Assessment and Benchmarking Programme
AT/2020/01
Products/services: Business and management consultancy and related services📦
Short description:
“Fáilte Ireland recognises the importance of delivering a quality experience for our visitors therefore, Fáilte Ireland invests heavily in visitor...”
Short description
Fáilte Ireland recognises the importance of delivering a quality experience for our visitors therefore, Fáilte Ireland invests heavily in visitor attractions, supporting the opening of 12 new or enhanced large scale attractions in 2019 including MoLI, Kylemore Abbey and Brú na Boinne visitor centre.
Fáilte Ireland now intends to establish a visitor experience assessment and benchmarking scheme for attractions in Ireland.
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Estimated value excluding VAT: EUR 2 500 000 💰
1️⃣
Additional products/services: System quality assurance assessment and review services📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“Fáilte Ireland recognises the importance of delivering a quality experience for our visitors therefore, Fáilte Ireland invests heavily in visitor...”
Description of the procurement
Fáilte Ireland recognises the importance of delivering a quality experience for our visitors therefore, Fáilte Ireland invests heavily in visitor attractions, supporting the opening of 12 new or enhanced large scale attractions in 2019 including MoLI, Kylemore Abbey and Brú na Boinne visitor centre.
Fáilte Ireland now intends to establish a visitor experience assessment and benchmarking scheme for attractions in Ireland.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 2 500 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“As per the tender documentation available for downloading from www.etenders.gov.ie” Economic and financial standing
List and brief description of selection criteria:
“As per the tender documentation available for downloading from www.etenders.gov.ie” Conditions for participation
“As per the tender documentation available for downloading from www.etenders.gov.ie” Technical and professional ability
List and brief description of selection criteria:
“As per the tender documentation available for downloading from www.etenders.gov.ie” Conditions for participation
Conditions for participation (technical and professional ability):
“As per the tender documentation available for downloading from www.etenders.gov.ie” Conditions related to the contract
Contract performance conditions:
“As per the tender documentation available for downloading from www.etenders.gov.ie”
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-03-26
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2021-03-26 📅
Conditions for opening of tenders: 2020-03-26
12:00 📅
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information
“1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government procurement opportunities portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
2) This is the sole call for competition for this service;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;
4) Establishment of this contract will be subject to the approval of the competent authorities;
5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process or if having concluded contract the contracting authority considers that the successful tenderer has not met or cannot meet its obligations, the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time;
7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return Fully completed questionnaires in order to avoid the risk of elimination from the competition at the application stage.
Show more Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪
URL: www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory instrument SI 130 of 2010,...”
Precise information on deadline(s) for review procedures
The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that contract.
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Source: OJS 2020/S 042-099372 (2020-02-25)
Procedure Administrative information
Previous publication concerning this procedure: 2020/S 042-099372
Award of contract
1️⃣
Contract Number: 1
Title: Attractions Assessment and Benchmarking Programme
Information on non-award
No tenders or requests to participate were received or all were rejected
Complementary information Additional information
“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government procurement opportunities portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
2) This is the sole call for competition for this service;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;
4) Establishment of this contract will be subject to the approval of the competent authorities;
5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process; or if having concluded contract the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time;
7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return Fully completed questionnaires in order to avoid the risk of elimination from the competition at the application stage.
Show more Review procedure
Precise information on deadline(s) for review procedures:
“The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory instrument SI 130 of 2010,...”
Precise information on deadline(s) for review procedures
The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that contract.
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Source: OJS 2020/S 128-314192 (2020-07-02)