The supply of Maintenance and Support of Avaya Aura Suite of Communications Products including Avaya Aura Contact Centre

Contract notice (2019-08-08)
Contracting authority
Name and addresses
Name: Department of Employment Affairs and Social Protection
National registration number: N/a
Postal address: Kilmainham East
Postal town: Dublin
Postal code: Ie
Country: Ireland 🇮🇪
Contact person: Dermot Kelly
Phone: +353 14164105 📞
E-mail: dermot.kelly@welfare.ie 📧
Region: Éire/Ireland 🏙️
URL: http://www.welfare.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151958&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151958&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title:
“The supply of Maintenance and Support of Avaya Aura Suite of Communications Products including Avaya Aura Contact Centre”
Products/services: PABX systems 📦
Short description:
“The supply of maintenance and support of Avaya Aura suite of communications products including Avaya Aura Contact Centre.”
Estimated value excluding VAT: EUR 850 000 💰

1️⃣
Additional products/services: PABX equipment 📦
Additional products/services: Telephone network maintenance services 📦
Additional products/services: Telephone and data transmission services 📦
Additional products/services: IP telephone services 📦
Place of performance: Éire/Ireland 🏙️
Main site or place of performance: Dublin.
Description of the procurement:
“The supply of maintenance and support of Avaya Aura Suite of communications products including Avaya Aura Contact Centre.”
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 500 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅
Description
Description of renewals:
“The department reserves the right to extend the term on the same terms and conditions for a period or periods of up to one (1) year, with a maximum of two...”    Show more
Additional information:
“Tenderers must understand that the estimated value is an estimate based on current and future expected usage.”

Legal, economic, financial and technical information
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-09-20 17:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2019-09-20 17:00 📅
Conditions for opening of tenders (place): Online tender box.

Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Source: OJS 2019/S 155-382723 (2019-08-08)